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Shipping and Delivery Basics

Estimate Product Arrival Times
Shipping Options and Timelines
Shipping Costs
Shipping Carriers
Shipping Multiple Items/Multiple Addresses
Backordered Products
Oversized Item Delivery
Scheduling Delivery
Additional Shipping and Delivery Topics

Estimate Product Arrival Times

Want to know how long it will take your product to arrive?
Just follow these easy steps:

Go to your product's detail page.
Locate the gray box below "Add to Cart".
Click "Estimate Arrival Time".
An information pop-up window entitled "Shipping Options" will appear. Your product's estimated arrival date will appear in the lower right-hand side of the window.
To see various shipping options, click on the drop-down box directly below "Shipping Method".

Shipping Options

Best Buy offers three shipping options for in-stock products within the U.S.: Standard, Expedited and Express.

Note: Shipments to P.O. boxes can only be sent via United States Postal Service (USPS) Standard shipping. You may also be limited to one or two shipping options for larger items, for shipments to certain destinations, and for certain oversized items (such as refrigerators, for example) that require delivery. To Estimate Arrival Dates for a specific product, please see your product's detail page.

Shipments to APO and FPO addresses are also limited to standard shipping, but involve slightly different timelines. Learn more about timing for shipments to military addresses.

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Shipping Costs

Shipping costs will be noted per item during the checkout process or you may estimate shipping costs from the cart before checkout. We will automatically default to the least expensive method of shipping available, but you will have the option to upgrade your shipping to a different service during the checkout process. If Standard shipping is not available for the item you selected, your shipping level will default to Expedited service.

Shipping cost is calculated on a "per item" or "per pound" basis and is based on the level of shipping service selected (Standard, Expedited, Express). Check out our Shipping Rates to determine how your item's shipping will be calculated.

Best Buy gift cards and Pitch In™ Cards are shipped free of charge via Standard service. Gift cards and Pitch In™ Cards can also be sent via Expedited or Express for a nominal fee.

Shipping to Alaska and Hawaii
There is no extra shipping fee to Alaska and Hawaii with Standard service. There is, however, an additional UPS surcharge of $10 per item for items shipped with Expedited service, and $15 per item for Express service.

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Shipping Carriers

To ensure that your package arrives safely and securely, Best Buy partners with shipping industry leaders UPS, UPS Mail Innovations, MailExpress and the United States Postal Service (USPS). You will receive a shipping confirmation e-mail that will confirm which specific carrier was used for your products. Items requested to ship Expedited or Express shipping will be shipped by UPS. UPS, MailExpress and the USPS are utilized for Standard shipping.

You may notice that MailExpress or UPS Mail Innovations begin the process on many shipments arriving from the USPS. That's because the MailExpress and UPS Mail Innovations Processing Facility works in conjunction with the USPS. The chart below illustrates how deliveries process through MailExpress or UPS Mail Innovations and USPS.

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Shipping Multiple Items/Multiple Addresses

If you ordered two or more items, you can choose separate shipping options for each during the checkout process. For example, you can have one item shipped Expedited (for an extra cost) and have the other item sent Standard. Your basic shipping options are Standard, Expedited, Express and in-store pickup at a Best Buy location near you. Due to size and weight considerations, some items may require delivery.

If you want to send multiple quantities of the same item to different shipping addresses, you need to place separate orders. However, if you are buying at least 2 different items and want to send them to more than one address, you can select the option to ship to multiple addresses during the checkout process. Simply specify the delivery address for each item.

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Back-Ordered Products

A back-ordered product is a product that is temporarily out of stock. You will know a product is back-ordered prior to ordering if you see the message (circled in red, below to the right) on the product detail page.

If a product you have already ordered becomes back-ordered, you will be sent an e-mail notification. After receiving this e-mail, you can choose to wait for the item or cancel your order.

Backorders remain active for 30 days. If back-ordered items are not available within 30 days, they are automatically canceled. Five (5) days before it is scheduled to cancel, you will receive an e-mail which will ask whether you would like your backorder to be extended. At that time, you may extend the backorder by contacting Customer Care. Extension periods vary by product.

We do not charge your credit card until your item actually ships. Backorders benefit from our BestBuy.com Price Match Guarantee. If the price drops at the time of shipment, you will automatically pay the lower price.

Oversized Item Delivery

Some items may require scheduled delivery to your home or business due to size and weight. These items include larger TVs (37" or larger), appliances and furniture. During checkout, you can schedule a date to receive your delivery item(s). The cost for delivery of oversized items is the same online and in the stores.

Usually, standard delivery time frames are a two-hour window between 7 a.m. to 6 p.m. We are unable to accommodate specific delivery times within these delivery windows. Please try to select a delivery day where you are available all day, and make sure an adult (age 18 or older) is home to sign for the delivery of your item(s). A call will be made to you the day before delivery to review your order and advise you of your two-hour delivery time frame. Time frames cannot be changed. Please review your order information (address, phone numbers and product measurements) before completing your order online.

The minimum delivery fee of $70 as seen during the checkout process is an 'estimated' charge. Additional charges, fees and expenses may apply beyond this for services and will depend upon the proximity of your zip code from your local Best Buy store. (Note: Not all zip codes are eligible for delivery. This can be validated during the checkout process.)

Delivery of these items includes free recycling, which offers removal of the item(s) being replaced on a one-for-one basis. (Note: If your product was a special order, and you have a recycling need, please visit BestBuy.com/recycle). Any recycled products must be completely disconnected (power, cables, water hoses, gas lines) before the delivery appointment arrival time. Also, please note that you must make the delivery team aware if your recycled unit is over 250 lbs during your call the day before delivery (for example – CRT and console televisions, or sub-zero refrigerators). All items removed must be emptied.

If your order includes additional products that do not require delivery, they will be shipped separately via UPS or USPS.

Deliveries to your home or business are managed by Best Buy Home Delivery. (Note: If your product was a special order, please see the Special Order Product Details section.) The delivery pathway must be clear of all obstacles and have at least 1/2 inch clearance on all sides to gain access to the room of your choice. Any doors or other obstacles that limit the delivery pathway must be cleared before the delivery team arrives at your home.

Our delivery service includes delivery into the room of your choice. We will unpack the item and, if requested, dispose of the packaging. For an additional cost, we can provide expert installation of home entertainment components, appliances, mobile electronics and computer upgrades. To learn more or to purchase our installation service, please call 1-888-BESTBUY (1-888-237-8289). The installation services will be scheduled on a day after the delivery date.

PLEASE NOTE: For Fitness Equipment and Outdoor Living purchases, we are only able to provide delivery to the threshold of your residence. No unpacking or setup is included.

If your delivery includes a television, we will also:

Position the TV on an existing stand
Connect the TV to a single, existing RF source within the room, such as a cable, satellite or antenna signal

Delivery of a television does not include:

Integration of A/V source components
Programming of universal-type "learning" remotes
Hanging TVs on the wall
Assembly of tabletop stands (included with most LCD and plasma TVs). The assembly will be scheduled for a day after the delivery date.

If your delivery includes an appliance:

We will connect the new unit and run a test cycle to confirm basic functionality (washers, dryers, refrigerators, ranges)
Please note that in some states, gas installation services must be purchased for connection (gas dryers and ranges)
All dishwashers must have installation services purchased
If an electric range or dryer is purchased, you must also have a 220-volt outlet in your home for connection
For all free-standing ranges, the driver will also install an anti-tip device. This is required by the manufacturer to prevent accidental tipping over of the units while the door is open. If you decline installation of the anti-tip bracket, the delivery service will be modified and not include installation

Scheduling Delivery

Scheduling a delivery has never been easier!

1. Check Delivery Availability in your Area

Click "Check Delivery Availability" on the left-hand side of the product detail page
Enter your ZIP code on the "Check Delivery Dates" screen and click "See Dates"
First Available Dates will appear, based on delivery to your ZIP code

Delivery Area
The delivery area for online purchases is the same as that for Best Buy stores. As our store network grows, however, so does our delivery area. Check back periodically if your address is not currently within our delivery area.

2. Schedule your Product Delivery

After adding the product to your cart, click Checkout and sign in. (If you are checking out as a guest, you will need to register your information before reaching the step below.)

On the Schedule Delivery Date screen, choose an available delivery date button on the calendar provided

Continue to the Payment Information screen and complete your credit card information

On the final Review and Submit screen, be sure to verify the delivery address and day you selected for delivery.

3. IMPORTANT Confirmation of Delivery Information

A delivery agent will contact you by phone the day before your scheduled delivery date to confirm a 2-hour appointment time window.

Standard delivery time windows are in 2-hour increments from 8 a.m. to 4 p.m. Please make sure an adult (age 18 or older) is home to sign for the delivery of your item(s). You may also be able to reschedule and cancel deliveries by calling 1-888-BEST BUY (1-888-237-8289).

Learn more about Shipping & Deliveries

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