BestBuy.com Help

0 Items

Best Buy Retail Store Price Match Guarantee

If you find a lower advertised price on the same available brand and model prior to your purchase or during the exchange and return period, we will match that price. Simply bring in the ad of the local retail competitor or Best Buy, while the lower price is in effect and receive your price match.

The guarantee does not apply to our competitors' website pricing and the guarantee does not apply to our or our competitors':

Offers that include financing, bundling of items, free items, pricing errors and mail-in offers
Items that are limited-quantity, out of stock, open-box, clearance, Outlet Center, refurbished/used items and items for sale Thanksgiving day through the Saturday after Thanksgiving

Best Buy Puerto Rico Stores have their own store price guarantee. Also see our BestBuy.com Price Match Guarantee Policy.

FREQUENTLY ASKED QUESTIONS

What is considered a local retail competitor?
A retail store located in the same market area as your local Best Buy store.

What is considered "proof" of price?
If you have already purchased the item, the best way to show proof of price is to bring in your original Best Buy receipt, plus the competitor's current ad. We reserve the right to call the competitor's store to verify the lower price and availability of the item.

How do you handle a price match if the Best Buy price includes a promotional offer such as a free gift card or rebate?
The Best Buy net purchase price is calculated by deducting the value of all instant and mail-in discounts such as rebates, free offers and promotional gift cards. Existing rebates and free offers associated with a product purchased at Best Buy will not apply if a price match is executed.

How do you handle a price match if the competitor's price includes a rebate or other promotional offer?
The competitor's net purchase price is calculated by deducting instant discounts taken at the register such as instant rebates. Mail-in rebates and other deferred savings are not deducted from the competitor's purchase price.

How do you handle a price match if an instant gift card is included with a purchase?
The value of an instant gift card with purchase will be considered when calculating a price match. If the combined value of a competitor's product and instant gift card is lower than the combined value of Best Buy's product price and instant gift card, Best Buy will match either the price or the instant gift card value, depending on the offer.

What if the competitor does not have the item in stock or has limited quantities of the product?
Sometimes a retailer will advertise a very low price for a product but have only limited quantities in stock. If the item is out of stock or the competitor has limited quantities of an item, it is not eligible for price matching. Likewise, if Best Buy has a product that is advertised as being limited in quantity it will not be eligible for price matching.

Are Best Buy services eligible for price matching?
Due to the differences in services being performed, Best Buy does not match competitors' service prices. This includes, but is not limited to, services such as delivery, installation and computer services.

What does it mean not to match a competitor's price that results in a price match?
Best Buy will not price match to a local competitor's price that has already been reduced by a price match.

Can I have my price match request processed over the phone or online?
We are currently not able to process your request over the phone or online. However, if you have questions regarding the policy, call our Customer Care Center anytime at 1-888-BestBuy or visit BestBuy.com.

What if I find a lower price at another Best Buy store or on BestBuy.com?
If an item you purchased at Best Buy is advertised at a lower price at another Best Buy store in your local area or on BestBuy.com, we'll refund you the price difference from our own sale price during the exchange and return period on your product. Simply bring in your original Best Buy receipt to the customer service counter while that lower price is still in effect.

What is an "online only offer?"
It is a product or a price that is only offered to online buyers. Best Buy does not match BestBuy.com online only offers in our stores.

Does Best Buy match prices of Internet retailers?
Best Buy does not match the prices of Internet-only retailers or the online only offers of our local retail competitors. If you find a local retail competitor honoring its own online prices, we'll match their price. Eligible items must be the same brand and model, and currently in stock at the local retail competitors store. For purchases made at BestBuy.com, please see our BestBuy.com Price Match Guarantee Policy.

Will you price match with the Best Buy site on my mobile phone (m.bestbuy.com)?
Yes. m.bestbuy.com has the same pricing and is treated the same as Best Buy.com.

Will you price match iPhone Apps?
Yes. The iPhone Applications have the same pricing and will be treated the same as BestBuy.com.

* Select Categories include desktop computers, notebooks, projectors, monitors, digital cameras, camcorders, radar detectors and video games purchased as used.

Learn more about Policies

Return to Help Index

Top of Page

Order Support

Community

Product Support

Credit Cards

Reward Zone® Program

Corporate Info

More Best Buy Sites

Need help? We're available 24/7 at 1-888-BEST BUY (1-888-237-8289)

Online prices and selection generally match our retail stores, but may vary. Prices and offers are subject to change. ©2003-2009 Best Buy. All rights reserved. Best Buy, the Best Buy logo, the tag design and BestBuy.com are trademarks of BBY Solutions, Inc. For personal, noncommercial use only.

Skip Navigation

My Account

Order Status

Customer Service

Español

Best Buy - Buyer Be Happy.

Weekly Ad

Store Locator

Outlet Center

Services

Gifts

TV & Video

Audio

Car & GPS

Cameras & Camcorders

Computers

Mobile Phones & Office

Music, Movies, & Books

Video Games & Gadgets

Home & Appliances