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Warranties and Performance Plan Basics

Enjoy some peace of mind by learning about your new product's manufacturer warranty—and extending your coverage with a Best Buy Performance Plan.

Manufacturer Warranties
Any manufacturer's warranty on a product will apply when purchased through BestBuy.com. To receive a free copy of the manufacturer's warranty details prior to purchase, call 1-888-BEST BUY (1-888-237-8289) or write to:

Attn: Warranty Request
Customer Care, BestBuy.com
P.O. Box 949
Minneapolis, MN 55440

You can also contact the manufacturer directly (see list of manufacturers) or visit your local Best Buy store with warranty-related questions.

See all Manufacturer's Information Help Topics

Performance Plans
We offer two types of protection plans that go above and beyond the manufacturer's warranty for most products we sell, each designed to ensure you get the best possible performance from your Best Buy purchases. You can purchase these plans both online and in-store at the time of purchase, and in-store only if you purchase a plan at any other time within the product's return period (typically listed on the product's receipt).

Both plans are fully underwritten, feature 24/7/365 service, and involve no deductibles or hidden charges.

Performance Service Plan (PSP)
This fully transferable plan includes prompt, professional product service. Coverage begins the day of your purchase, and includes:

Protection from dust, heat and humidity
Failures due to normal wear and tear/usage
Failures due to power surges
Full parts and labor
No-lemon guarantee

PSPs typically do not cover installation, which is available from Best Buy for an additional charge.

To file a PSP claim: If you have a "carry-in" plan, bring your covered product, your plan's receipt and your PSP brochure into your local Best Buy store. If you have "in-home" PSP coverage, call 1-888- BEST BUY (1-888-237-8289) to arrange for service.

Note: Best Buy PSPs cover replacement parts only if a valid claim is submitted and an authorized technician makes the repair (see terms and conditions for details). Any actions completed outside of the specified terms and conditions of the PSP will not be covered, whether the item is serviced at home or in a store.

Product Replacement Plan (PRP)
Don't get it fixed. Get it replaced. This plan ensures a full replacement of covered products. Features include:

Easy fulfillment
Flexibility - we'll give you a Best Buy gift card to choose your own replacement
Nationwide redemption

If you purchased the item in store, you can file a PRP claim online. Call 1-888-539-6883 for all BestBuy.com purchases.

See all Performance Plan Help Topics

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