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BestBuy.com Price Match Guarantee

If you find a lower price on BestBuy.com or in a Best Buy Retail Store for the same brand and model during the exchange and return period, we will match that price. For purchases made on BestBuy.com, we will not match our competitors' store or website prices. Please call 1-888-BEST BUY (1-888-237-8289) for all BestBuy.com Price Match Guarantee transactions.

The BestBuy.com Price Match Guarantee does not apply to Best Buy Retail stores or BestBuy.com for:

Offers that include shipping charge discounts, gift with purchase, services, financing, bundling of items, free items, pricing errors, mail-in offers and online only offers.
Items that are limited-quantity, out of stock, open-box, clearance, Outlet Center, refurbished/used, and items for sale Thanksgiving day through the Saturday after Thanksgiving.

BestBuy.com Price Match Guarantee by Situation
BestBuy.com Price Match Guarantee by Service/Order Type
Frequently Asked Questions

See the Best Buy Retail Store Price Guarantee.

BestBuy.com Price Match Guarantee by Situation

If you see a lower price at...	... then we'll refund 100% of the price difference, tax included, if:
BestBuy.com, for an item you already purchased from BestBuy.com	the product is not excluded based on the conditions above. it's within the return and exchange period on your product. a product of the same brand and model is in stock at BestBuy.com.
a Best Buy store, for an item you already purchased at BestBuy.com	the product is not excluded based on the conditions above. a new, in-the-box product of the same brand and model is in stock at a Best Buy store near you. it's within the return and exchange period on your product.
a Best Buy store, for an item you're about to purchase at BestBuy.com	the product is not excluded based on the conditions above. a new, in-the-box product of the same brand and model is in stock at a Best Buy store near you.
	Call 1-888-BEST BUY (1-888-237-8289) for all Price Guarantee transactions.

BestBuy.com Price Match Guarantee by Service/Order Type

Service/Order Type	Price Guarantee Policy
Store Pickup	If you purchase an item at Bestbuy.com or at a store kiosk using store pickup, and if the item is offered at a lower price in the store when you pick it up, you will automatically pay the lower price.
Pre-Orders and Backorders	If the price of an item drops at the time of shipment, you will automatically pay the lower price.
Delivered items	If the price of a delivered item drops at any time before your scheduled delivery date, we will refund 100% of the difference. *To receive the lower price, you must* call 1-888-BEST BUY (1-888-237-8289).**
Gift-with-Purchase Orders	If you purchase an item that includes a free gift, and if the price drops on that item online or in a Best Buy store, our Price Guarantee does not apply.

FREQUENTLY ASKED QUESTIONS

I recently bought an item at Best Buy.com, and now the item is listed on your Web site at a lower price. Does this qualify for price matching?
We will refund 100% of the difference, including tax, if your product's price is reduced during the return and exchange period on your product.

I was about to buy an item from BestBuy.com, but saw it priced lower at a Best Buy store. Does this qualify for price matching?
Yes, if it involves two eligible products (see exclusions above) with the same model number, and if the item is in stock at a store near you, as listed in our Store Locator.

We will refund 100% of the price difference, including tax, if an item purchased at BestBuy.com is advertised at a lower price at an eligible Best Buy store during the return and exchange period on your product.

If this describes your situation, please call 1-888-BEST BUY (1-888-237-8289) to complete the price matching process. Price matching cannot be completed in our stores or via e-mail.

What do you consider "store near you," for price matching purposes?
This refers to a Best Buy store within a reasonable distance from your home or work. Please call Customer Care at 1-888-BEST BUY (1-888-237-8289) with related questions.

I recently bought an item from BestBuy.com. Now that same item is priced lower at a Best Buy store. Does this qualify for price matching?
Yes, if it involves two eligible products (see exclusions above) with the same model number, and if the item is in stock at a store near you, as listed in our Store Locator.

We will refund 100% of the price difference, including tax, if an item purchased at BestBuy.com is advertised at a lower price at an eligible Best Buy store during the return and exchange period on your product.

If this describes your situation, please call 1-888-BEST BUY (1-888-237-8289) to complete the price matching process. Price matching cannot be completed in our stores or via e-mail.

For an item already purchased, who can request a price match between BestBuy.com and a Best Buy store?
It can be requested only by the person to whom the product was shipped, or by the person who was billed for the purchase.

Does BestBuy.com match the prices of other retailers?
At this time, the BestBuy.com Price Match Guarantee does not cover the prices listed by other online or store retailers.

How does your Price Guarantee apply to purchases made using store pickup?
If you purchase an item at BestBuy.com or at a store kiosk using store pickup, and if the item is offered at a lower price in the store when you pick it up, you will automatically pay the lower price.

How does your Price Guarantee apply to pre-orders and backorders?
If the price of an item drops at the time of shipment, you will automatically pay the lower price. (Your credit card will not be charged until the time of the product's shipment.)

How does your Price Guarantee cover an item scheduled for delivery from BestBuy.com?
If the price of an item drops at any time before its scheduled delivery date, we will refund 100% of the difference, including tax. To receive the lower price, you must call 1-888-BEST BUY (1-888-237-8289). Price matching cannot be processed in our stores or via e-mail.

If you see a lower price at Best Buy.com or a Best Buy store near you, all conditions apply from our standard Price Guarantee.

How does your Price Guarantee cover "gift-with-purchase" orders?
If you purchased an item through a promotion that included a free gift, and if the price of that item drops online or in our store, our Price Guarantee does not apply.

Will you price match with the Best Buy site on my mobile phone (m.bestbuy.com)?
Yes. m.bestbuy.com has the same pricing and is treated the same as Best Buy.com.

Will you price match iPhone Apps?
Yes. The iPhone Applications have the same pricing and will be treated the same as BestBuy.com.

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