2-Year Standard Geek Squad Protection

2-Year Standard Geek Squad Protection

Overview

Best Buy Customer Reviews

5
Plan Posted by: from: on Better to be safe than sorry. We purchased this 2yr plan just in case anything was to go wrong, we are covered and dont have to pay a huge amount to get it repaired

0 out of 0 found this review helpful.

4
Great option if unsure Posted by: from: on This service is great if your not sure of the 4 year plan. with the two year plan it`s cheaper and your able to upgrade to the 4 year plan latter in the future if you like.

0 out of 0 found this review helpful.

4
So far so good. Posted by: from: on I haven't needed to use this service yet and hopefully won't. But it's good to know the support is there if needed.

0 out of 0 found this review helpful.

1
Worst Customer Service Ever Posted by: from: Tempe on I called one of their reps regarding the calibration of the TV. All in all the rep was rude and condescending. I repeatedly asked to talk to his supervisor and he refused saying he needed my account info before he could proceed. I gave him the info and requested again that I speak to his supervisor. He became belligerent and started questioning me why I wanted to talk to the supervisor.. After several attempts he hung up on me. This after a 10 minute hold to talk to someone. I complained to Best Buy and all they said was "I'm sorry to hear about an unpleasant experience you've had with one of our Geeksquad phone agents. I understand that can be disappointing. I'll be happy to take note of your concern." That was it, this coupled with the fact the hold times in contacting them can be as much a half an hour, I definitely won't be buying that again.

0 out of 0 found this review helpful.

5
Geek Squad Posted by: from: on So far I have received great customer service from geek squad. Very happy that I purchased this protection

0 out of 0 found this review helpful.

5
Good for piece of mind Posted by: from: on Good for piece of mind, especially for very expensive purchases.

0 out of 0 found this review helpful.

4
Good Posted by: from: on Great services but doesnt cover accidental damages for wat we are paying its a gamble

0 out of 0 found this review helpful.

5
Good service Posted by: from: on Great service. Members are nice and helpful. I would recommend it, especially for open box items.

0 out of 0 found this review helpful.

5
Gives me piece of mind Posted by: from: on Greek squad is wonderful. It is nice knowing that if I have a problem they are there to help.

0 out of 0 found this review helpful.

5
Worth it! Posted by: from: on I have had really positive experiences with the geek squad. The people are friendly and helpful - and quick!

0 out of 0 found this review helpful.

2
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