4-Year Standard Geek Squad Protection

4-Year Standard Geek Squad Protection
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Best Buy Customer Reviews

Terrible handling/shipping of items by Geek Squad Posted by: from: on Purchased a Samsung Sound Bar (with extended warranty) at the end of July 2015. Within 3 months, stopped working/functioning properly. Decided to take advantage of the Geek Squad Extended Warranty. Check-in process at Best Buy store was very professional. When repair was completed, went into the store to pick up after repair was made and it look like someone took a hammer to the sound bar and dragged the sub-woofer upside down across the floor. Store manager said handling of products by Geek Squad during shipping to/from and making repairs at service center has been an issue. Couldn’t get money back so had to get an in-store credit (minus $10.00 since I used the extended warranty once). Even though the clerk annotated the items’ conditions on the service ticket when I dropped them off (they were 3-months old…not a scratch or dent on them), the Geek Squad clerk questioned that in front of me with the store manager when I refused to accept the condition of the items at pickup after the repairs. Geek Squad…you are costing Best Buy customers!! The only reason I will be shopping at Best Buy again is because I had to take store credit. After that…I will not be stepping inside of or visiting online a Best Buy again.

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