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MP3 players give you music on the go
From your computer to a portable device that fits in your hand, MP3 players download, store and play back digital music.

Before you begin…
Unlike a portable CD player, an MP3 player requires communication with a PC to operate. That means any viruses or spyware lurking in your PC can affect the installation of your MP3 player. Scanning your computer before installing your MP3 player reduces the risk of problems.

Call 1-800-699-9218
Troubleshooting Tips
Give these helpful tips a try if you're having problems with your MP3 player:

1. Scan for viruses and spyware
Scan your PC using the free virus and spyware scans available at prior to installation and routinely for the best results.
  • Virus scans check for virus vulnerability and other security threats.
  • Spyware scans look for hidden spyware infections and computer corruption.
2. Refer to manufacturer's provided setup instructions prior to installation
Install software disc first, then plug in your device and follow instructions.

3. Keep software and firmware up to date
Both software and firmware relate to programming. Manufacturers frequently have updates for your MP3 player. Make sure to check their Web site and download any firmware or software to maintain the best performance of your MP3 player.

4. Ensure your battery is charged

5. How to troubleshoot your iPod:
  • If you cannot see the iPod icon in iTunes®, try plugging your device into a different USB port.
  • Make sure you have the latest versions of iPod and iTunes software (available on the Web at:
  • If your Apple® iPod® is locked up or won't turn on, you might need to reset your device. Go to for specific instructions on resetting your iPod as well as other helpful troubleshooting tips.
6. For brand-specific help, check out the troubleshooting sections at the Web sites below:
  • Apple -
  • Samsung -
  • SanDisk -
  • Creative Labs -
  • Sony -
  • Insignia® -
  • Zune -
7. For more helpful tips…
  • Speak directly with an Agent at a Geek Squad Precinct in a Best Buy store near you.
  • Call our MP3 technical support hotline at 1-800-699-9218.