1. What is the Best Buy Trade-In Program?
    Best Buy's Trade-In Program offers you a convenient way to bring your gently used electronics to Best Buy and receive the trade-in valueon a Best Buy Gift Card. Visit any participating Best Buy location near you or follow our simple process online. Due to legal restrictions, you must be at least 18 years old to take advantage of the program.
  2. What can I trade in?
    We're constantly evaluating categories where we can offer consumers a great value for electronics they no longer use. We accept many items in our stores and a wider range online.

    We also offer free, responsible recycling for these and other products. For more information on our Recycling Program, see www.BestBuy.com/Recycling.
  3. How much do I get for my stuff?
    The age, condition and the original accessories included will affect the trade-in value of your items. Use our estimator at www.BestBuy.com/Tradein to get an estimate for what your item may be worth. Best Buy uses our proprietary technology to evaluate your itme and provide a competitive offer based on several factors, including its age, condition, included accessories and current resale prices.
  4. How do I get started?
    • Go to BestBuy.com/Tradein
    • See if your item is eligible for trade-in
    • Get an estimate for what your item may be worth
    • Find a participating Best Buy location near you or complete your trade-in online
  5. How does in-store trade-in work?
    • Before going to a Best Buy store, see if your item is eligible for trade-in, what it may be worth, and find participating Best Buy locations near you at BestBuy.com/Tradein
    • Bring your gently used electronics, any originally included accessories and a government-issued photo ID to a participating Best Buy location near you
    • We'll assess the condition and age of your item, and identify what originally included accessories you have for the product
    • Based on these factors and the current resale values, we'll determine how much we will offer you for your item
    • If you accept, we'll instantly give you a Best Buy Gift Card for the value of your item. You can put the gift card towards purchasing any item sold in store or online
    • If your product does not have value, we can recycle it responsibly for no charge
  6. What do I need to include with my product?
    Whether you trade-in at a nearby participating Best Buy location or online, include any manuals, accessories and packaging that came with the product. Missing accessories may impact the trade-in value offered.

    Please also note that to accept your item for your trade-in, it must have a visible serial number. It should not be removed, scratched off or manipulated in any way.

    You are responsible for removing any data from your device before providing the product to us. Under no circumstances shall Best Buy be liable for any loss of any data or media from products delivered to us for trade-in or recycling. For help on removing the data yourself to wipe your hard drive clean of your personal data, see this video from Geek Squad®.
  7. What is required to complete a trade-in transaction in store?
    To get the most value for your trade-in, make sure you bring any accessories originally included with your item, such as cables or batteries.
    To comply with local laws, please bring a valid Driver's License or State issued photo ID card in order to complete your trade-in. You must be at least 18 years old to conduct a trade-in. Local laws may also require us to collect some personal information from you in order to process your trade-in (examples include: copy of your driver's license, fingerprints or photograph of you).
  8. Why doesn't my Best Buy location participate in the Trade-In Program?
    Best Buy must adhere to the laws of the communities in which we operate. Some locations have certain restrictions on how we can operate our Trade-In program and in some instances this may make it prohibitive for us to operate our Trade In program in a particular area. We are constantly evaluating how we can best serve the communities where we work and live and we're working diligently to bring Trade In to our customers when it makes sense for us to do so.
    If there isn't an eligible Best Buy Trade In location near you, we can always accept your trade in online. Simply go to www.BestBuy.com/Tradein, see if your item is eligible for trade-in and then get an estimate for what your item may be worth. We'll cover the costs for you to ship it to us and then we'll send you an electronic Best Buy Gift Card for the value of your item.
  9. What happens to the item I trade-in?
    Your item will have one of the following dispositions:
    • Sold by Best Buy Secondary Markets channels or other Best Buy resale outlets (resale)
    • Sent to Geek Squad® Service Centers (for parts and refurbished items sold via the Best Buy outlets online)
    • Responsibly disposed via our Recycling Program
    For those items we cannot repurpose, Best Buy ensures the products will be responsibly recycled. Best Buy makes sure that the recyclers we work with adhere to industry standard guidelines so that these products don't end up in landfills and that all hazardous materials are disposed of properly.

    You are responsible for removing any data from your item before providing the product to us. Under no circumstances shall Best Buy be liable for any loss of any data or media from products delivered to us for trade-in or recycling. For help on removing the data yourself to wipe your hard drive clean of your personal data, see this video from Geek Squad®.

  10. My Best Buy location only "Accepts Trade-In with Receipt Only". Why?
    In most of our Best Buy locations, no matter where you purchased your item, you can trade it in or recycle it at Best Buy.
    However, due to local legal restrictions (which vary from city to city), in some Best Buy locations we can only accept trade-in of items for which you have a valid Best Buy receipt.
  11. How do you assess the condition of my product?
    Our employees perform a condition check using our proprietary software system. This tool enables us to conduct a fair appraisal with standardized metrics for each product eligible for Trade-In. Items will be given one of three classifications, upon which we'll base your trade-in value:
    • GOOD. The itemis fully functional with no technical problems and is in a very clean condition
    • FAIR. The item is fully functional with no technical problems, and has signs of normal use. If the item has a screen, there are no scratches or burned out pixels.
    • POOR. The item has one or more of these issues: Minor functional damage or product failure that can be easily repaired; and more than normal visible wear and tear, including cracks, dents, scratches, dirt, user-added stickers and other signs of use
    • SUBSTANTIALLY IMPAIRED/NOT WORKING. The item has one or more of these issues: It has functional damage or product failure that affects its ability to perform its function or impairs its use; it has been recalled by its manufacturer, and has not been repaired or replaced previously; it has water damage or damage from other fluids; it shows indications of a serial number modification; it has insect/rodent infestation/damage. If the itemis considered to be Substantially Impaired, the item will not be eligible for trade-in, but we can responsibly recycle it for you at no cost. To learn more about our Recycling program, see BestBuy.com/Recycling
  12. Can I trade-in more than one item at a time? Are there any limits?
    Yes, you can trade in more than one item at a time – and yes, there are limits. Trade-In limits vary, depending on the product:
    • Video games
      Limit 3 copies of the same title and platform in a 12-month period. For example, 3 copies of Madden for Xbox 360.
    • Cell phones
      Limit 5 cell phones of the same model in a 12-month period.
    • All other products
      Limit 3 items of the same model in a 12-month period.
    Please note that we reserve the right to refuse any trade-in, or limit quantities, for any reason. Product limits are subject to change at any time. There may be additional product limits associated with promotions.
  13. What if I feel that I should receive more back for my product? Will there be room for negotiation and feedback?
    No. While we always welcome and value feedback from our customers, our trade-in values are fixed based on the type of product traded-in and its condition.
  14. How can I get help with my trade-in?
    There are two ways:
    • Call us toll-free at 1-888-602-6963, Monday - Friday, 8 a.m. - 5 p.m. PT.
      Closed most holidays.
    • Or use our Trade-In Support contact form to send us a message.
      We'll respond to e-mail messages within one business day.
  15. What is the difference between trading in at a Best Buy store or on BestBuy.com?
    Trading in at participating Best Buy store locations allows you to instantly get a Best Buy gift card once your trade-in has been accepted. Online, we accept a wider variety of items (including musical instruments and DVDs, for example). You'll have to ship us your items — but we'll cover the cost. We'll then e-mail you an electronic Best Buy gift card within 7–9 days of receipt of your item.
  16. What is the process if I want to trade-in my item online?
    It's simple:
    • Go to the Best Buy website www.BestBuy.com/Tradein and select the product you want to trade-in. Answer a few questions about your item and we'll give you an estimate of the trade-in value of your item
    • If you accept the offer, create an account and then print out a FREE UPS shipping label. Drop off your item at a UPS store or call UPS to arrange for a home pickup. Your item must be received within 14 days of the estimate, or the estimate will be repriced to the current value. Any promotional pricing or offers that have expired will also be lost if the item is received later than 14 days from the date of this estimate. If you experience technical difficulties, contact our customer support using our trade-in support contact form.
    • We'll evaluate your item, confirm with you the final offer via email, then e-mail an electronic Best Buy Gift Card to you within 7-9 days after receipt of your item.
    You are responsible for removing any data from your item before providing the product to us. Under no circumstances shall Best Buy be liable for any loss of any data or media from products delivered to us for trade-in or recycling. For help on removing the data yourself to wipe your hard drive clean of your personal data, see this video from Geek Squad®.
  17. If I trade-in my item online, how long will it take to get the gift card?
    An electronic gift card will be emailed within7 to 9 days after receipt of your item.
  18. How should I package my item?
    Please follow these guidelines when packing and shipping your product:
    If you drop off your item with UPS, we advise you to retain a drop-off receipt for your records.
    Please avoid using UPS drop box locations as you won't get a shipping receipt. Before packaging iPods, please read guidelines for removing personal music/data from iPods.
    When packaging a computer for trade-in, include the original (not a copy of the) operating system software (Macintosh or Windows) on CD or diskette, along with the certificate of authenticity, the end-user license agreement and manuals.
    If your system was shipped with a restore CD, each of the above items will be on the restore CD, and not packaged separately. If you have a Microsoft operating system, please erase the operating system software from the item.
    Also, try to include any documentation and accessories that originally shipped with your item, these items may include: warranty cards, keyboards, mice and connection cables. Failure to include normally included items or accessories will impact the value of your trade.
    Do not include any CRT monitors. These can always be recycled at your nearest Best Buy store.
    Please follow these shipping tips:
    • Wrap the items using plenty of bubble-wrap, foam packaging or other packing supplies around fragile items. Include all components of the system for return.
    • Package the system in a sturdy cardboard box designed specifically for shipping. Boxes are also available for purchase prior to the transaction.
    • Tape all edges on the sides, top and bottom to make sure there are no rough edges that could be snagged by automated mail processing equipment. We do not recommend using masking or cellophane tape.
    • Attach the shipping label to the outside of the package. Use a piece of clear shipping tape over the top of the label.
    • Call UPS or drop off the package at a UPS shipping location. Be sure to keep the tracking number for proof of return. You may also ship at your own expense using the carrier of your choice as long as they can provide you with a Shipment Tracking Number and proof of delivery.
    • Your item must be received within 14 days of the estimate, or the estimate will be repriced to the current value. Any promotional pricing or offers that have expired will also be lost if the item is received later than 14 days from the date of this estimate. If you experience technical difficulties, contact our customer support using our trade-in support contact form.
    You are responsible for removing any data from your item before providing the product to us. Under no circumstances shall Best Buy be liable for any loss of any data or media from products delivered to us for trade-in or recycling. For help on removing the data yourself to wipe your hard drive clean of your personal data, see this video from Geek Squad®.
  19. Can I track my online trade-in?
    You can log into the trade-in center and select MY ACCOUNT at anytime to see the status of your trade-in.
  20. If I trade-in my item online, after the item is received at the Trade-in Center, what happens if it is not worth what was quoted?
    You will receive an email explaining why a different value was assigned. You have the choice of accepting the revised price, or having the item returned to you.
  21. What if I send my item in and decide I want it back?
    If the transaction is not completed yet, and a gift card has not yet been issued, the item can be returned if you pay the return shipping costs.
  22. What happens if I choose to recycle my item online?
    It's simple:
    • Create an account then print out a pre-paid UPS shipping label
    • Your item will be shipped directly to our recycling partner, where the item will go through a reclamation process. Then, our authorized recycling partner will responsibly recycle your item.
    You are responsible for removing any data from your item before providing the product to us. Under no circumstances shall Best Buy be liable for any loss of any data or media from products delivered to us for trade-in or recycling. For help on removing the data yourself to wipe your hard drive clean of your personal data, see this video from Geek Squad®.
  23. How can I feel confident that my product will be reused or disposed of by a trustworthy party in an environmentally sound manner?
    Best Buy will attempt to repurpose the products taken in through our Trade-In program through our Best Buy Secondary Markets channels and Best Buy Outlet channels. Our Geek Squad Service Center network will assist with product refurbishment and parts reclamation. For product disposal, we partner directly with a short list of qualified, respected recycling companies that ensure all products recycled through Best Buy are handled responsibly. These recycling companies meet our standards, and we encourage them to examine and consider additional third-party standards for responsible practices (such as the EPA R2, eStewards, etc.).
 
 
 
 
 
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