Geek Squad® - Home Theater Consultation
Product Availability
Cardholder Offers
We'll design and lay out a system that captures your home theater dreams, and works within your budget. We can also help you choose products that work best with your design. At the time of your consultation, you'll receive a coupon good for the full purchase price of this service, redeemable on any future home theater purchase $499 and up.
Get more for your money — combine this service with Whole Room Setup ›
WHAT IS INCLUDED
A Geek Squad Installer will:
- Come to your home
- Listen as you describe the home theater system you envision
- Walk through your home to determine feasibility in all installation areas
- Discuss things that can and cannot be accomplished
- Point out problem areas and recommend how to proceed
- Offer assistance with home theater product selection and pricing
- Provide a detailed estimate of work to be performed, including a diagram of the layout
- Provide a coupon with a value equal to the purchase price of this service, redeemable on any future home theater purchase $499 & up
Approximate time to complete: 1-½ hours
Why should you have Geek Squad do it for you?
- 30-day money-back guarantee
- Friendly, knowledgeable Installers
- Apartment, condo, house or elsewhere — we come to you
Note:
This service does not include setup of audio or video components. Additional charges may be required for land travel beyond installation coverage areas.
WHAT TO EXPECT
Important scheduling information:
After completing your order, you will receive a confirmation e-mail. You will also receive a redemption e-mail for each service you've purchased. Print a copy of this redemption e-mail and give it to your Installer at the time of service.
To use this service, follow these easy steps:
- Call 1-888-BEST BUY (1-888-237-8289) to schedule your appointment. Alternately, within 72 hours of receiving your confirmation e-mail, you will receive a phone call to schedule your appointment.
- Print your Geek Squad redemption e-mail.
- Be ready when the Installer arrives at your chosen location.
Should you need to change your Home Theater Consultation date after you've scheduled your service, call 1-888-BEST BUY (1-888-237-8289) to reschedule your appointment.
WHAT TO HAVE READY
When the Installer arrives, remember to have the following ready:
- The printout of your Geek Squad redemption e-mail for the Home Theater Consultation service you purchased
Ratings & Reviews
25% of customers would recommend this product to a friend (1 out of 4)
Best Buy Customer Reviews
(1 out of 4)
what a waste of time and money1
Posted by:
pendejo from san antonio on
03/19/2013
I agree with others here. Great place to buy stuff, but that's the end of it. Customer service after the sale sux.
Then I had to pay $100 to the GS before they even come by!!
Here's a hundred dollars, dude. I hope you're here when you're supposed to be....even if he is late, they won't discount that fee.
I lose every way---even with the Black Tie Protection!
What a scam.0 out of 0 found this review helpful.
Was this review helpful?
Consultation totally worth it!!5
Posted by:
KCLawGirl from Overland Park, KS on
02/27/2013
I went into a local Best Buy store and was so overwhelmed at all the options. My husband and I were adding on a den to our home, and although we prefer to buy higher end products, we didn't want to over spend on features we wouldn't use. The gentleman we spoke with in the Magnolia area talked to us about a consultation. I had a friend try to set up one online and she had a terrible time, so I was a bit hesitant. The store associate set it up for two days from then, and the lady called the next day to confirm our appointment. She was prompt, knowledgable, and so nice. I didn't feel like she was selling us a huge sales pitch, she seemed to actually care about what we wanted. She wrote up a bid and we met her back in the store within a couple days. At first I thought the bid was a little high, but as we went through everything in the store, it was exactly what my husband and I wanted. Our install was done within a week and we are extremely happy with this service. The installers were amazing, and everything she recommended to us was right on the mark. It could not have gone better, and we plan to remain Best Buy shoppers for years to come.2 out of 2 found this review helpful.
Was this review helpful?
Bad experience with online order1
Posted by:
45362728 from Houston, TX on
05/25/2012
Do not order this consultation online, better to go to the store and set it up. I purchased the home theatre consult online. They did not call in 72 hrs to schedule as advertised. I received a note in the mail to call and schedule myself - why did I order online to start with then?
I call and booked the consult - which they could not set up except during the weekdays and finally I accepted a friday booking 4 weeks down the line - and vague timing of between 12pm and 4 pm. I stayed home for the afternoon and consultant never showed up. Now I cannot get my $99 back and they cannot schedule me again except on a tuesday morning. Kinda hard to justify taking time off work for this - especially if they may not show up. I have friends that have booked this consult in store and have had a good experience - I think it just doesnt work too well online.56 out of 65 found this review helpful.
Was this review helpful?
not very useful1
Posted by:
mtvhome from swansea, ma on
03/02/2012
My husband and I went to B. Buy inquiring a Home Theatre system. While the gentleman was nice he was not very knowledgable. Told us the screen on display was $1200.00. After paying the $99.00 for an in home consultation found out the screen was $5500.00. Much more than he estimated the entire system. The service man just didn't seem to understand where we wanted to be and kept suggesting high end products and lots of labr intense ideas. After making many concession and having to make suggestion as to speaker placement etc. we still got a quote of $8000.00 with my husband having to do most of the work. I also feel that running a 3ft. speaker wire for $99.99 a run is outrageous! Waste of time. Many add on labor expenses!70 out of 84 found this review helpful.
Was this review helpful?
Product images, including color, may differ from actual product appearance.
