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    Geek Squad® - Tech Support Membership (1 Year)

    Model: TECH SUPPORT

    SKU: 1853259
    4.0 of 5 4.0 of 5 (1213 reviews)

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    Our Price:
    $199.99
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    2013 Gold Award Winner

    for online tech support.

    See Geek Squad® review ›

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    Who has time for frustrating computer issues? Geek Squad® Tech Support is the expert resource you need to keep your PC, Mac or tablet up and running. Get help, in store, online or on the phone. Unlimited coverage for all your computing issues.

    Service is not valid until activated. Your activation code will be shipped within a few days of your online purchase.

    2-year and 3-year plans are available in store only. Please speak to a Geek Squad Agent for details.

    Product Features

    • Valid on up to three devices
      Including tablets, iPad, PCs or Mac,* even if you bought them somewhere else.
    • Virus removal
      If your device catches a bug, we'll eradicate it.
    • System tune-ups
      Keep your computer running smooth and resolve any computer slowness issues.
    • Operating system installation & software repairs
      Get the most up-to-date software on your computer.
    • Hardware installation
      We'll take the hassle out of tricky hardware installation (hardware not included).
    • Password resets
      We'll beef up security to your accounts by updating your passwords.
    • Printer help
      Assistance for hooking up your printer to various computer devices.
    • On-demand access to thousands of how-to videos online
      Including step-by-step Windows 8 guides, tutorials on using Photoshop and creating Flash videos, and much more.
    • 15% discount† on any future Geek Squad services
      for as long as your membership remains in force.
    • Optional in-home support on demand
      Geek Squad Tech Support members can request an in-home visit to perform covered services for a per-visit charge of $49.99 (90-minute limit). Call or stop by a Geek Squad location to schedule your appointment.
    • *Anti-virus/anti-spyware software must be active and up to date. Hardware repairs, setup, data transfer, backup and recovery services are excluded. PC components are not included. A high-speed Internet connection is required for online support.
    • †15% discount may not be used in combination with other offers.
    • See complete terms of service.

    Product images, including color, may differ from actual product appearance.

    Customer Reviews

    Geek Squad - Tech Support Membership (1 Year) (954 out of 1213)
    Highly recommend geek squad
    5
    Posted by: from simi valley, ca on 05/22/2013Havent actually used my geek squad membership yet, but have used the geek squad on several times and had excellent support. Also, the price I paid for the membership is very reasonable.
    • Gender : Female

    0 out of 0 found this review helpful.

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    repair slow
    4
    Posted by: from Chicago, IL on 05/22/2013while both computers are working and I'm grateful for that the communication between agent to another was off. I had to make 2 trips to get them.
    • Gender : Female

    0 out of 0 found this review helpful.

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    Nice to have if you need it
    3
    Posted by: from Niles, IL on 05/22/2013I love having the geek squad insurance, it is just aggravating sometimes that the cost is very high and chances are you end up needing the coverage every time right after the coverage ends, if you buy it for two years, often times your computer doesn't need much work before those two years are up, and they sure don't let you know ahead of time that your policy is about to expire.
    • Gender : Female

    0 out of 0 found this review helpful.

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    Solved Problem Quickly
    3
    Posted by: from Hartford, CT on 05/22/2013Using the Geek Squad card, I thought I would get robot to speak to. The Agent was very knowledgeable.
    • Gender : Male

    0 out of 0 found this review helpful.

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    0 for 3
    1
    Posted by: from atlanta on 05/22/2013Had the geek squad load office on my laptop and virus program on my desktop. My desktop ran extremely slow. Ask for help but was told I would have to take my desktop in to bestbuy. I figured it out for myself, they had loaded the virus prog over my existing one(even though I told them up front I was running another one) . Later on my laptop I tried to use office and nothing works. Took the laptop in to bestbuy, wasted a couple of hours and they never got it to work, suggested I call for online support. So now I'll have to spend more time on the phone. I would have been better of doing all of this on my own, except the laptop has windows 8, which is a new learning experience.
    • Gender : Male

    0 out of 0 found this review helpful.

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    Samsung great computer with the touch screen
    4
    Posted by: from Michigan on 05/22/2013Needed to have Geek Squad set up my Samsung all in one computer. Having Kaspersky installed helped ease my mind. Geek Squad will help with all your installations for programs and apps.

    0 out of 0 found this review helpful.

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    Geek Home Theater Protection
    1
    Posted by: from Denver, CO on 05/21/2013I purchased a 64" television, a receiver and a Logitech remote aka Home Theater system from Best Buy Jan 7, 2012. I also purchased the Geek Squad Home Theater Protection Plan for 4 years because my husband and I know nothing about electronics. Best Buy came to our home and set-up our system. Today I turned on the television and after about 3 minutes the sound went off and was replace by a very loud constant noise. I called the Geek Squad and Adam directed my call to Tiasha. She wanted to know what was wrong and I explained I had no idea. She said that she would schedule someone to come out and diagnose the problem but it would cost $99.99 and I must pay upfront. When I explained that I have a "Protection Plan" - she said it only covered replacement of the television. I said "OK", she made the appointment for Thur, May 23rd and transferred me to Tom to pay - which I did, got my service number and transaction number and hung up. I then found my papers and read the "Protection Plan" pamphlet. It clearly stated I had "Home Theater" protection. I called back and got Hugh. He put me on hold to locate the correct department. After 12:08 minutes I was disconnected. I called back and got Margie. I explained the situation and she agreed that my plan did in fact cover the television, the receiver, and the remote. She further said I was charged the $99.99 in error. She would transfer me to the person that could correct the error. I was sent to Lanette. Lanette told me that there really is a charge for diagnostics, but if I schedule an "uninstall" (which is necessary since Best Buy did the install), I could bring the equipment in to Best Buy for repair and then schedule a "re-install" and there would be no charge. This seemed to be inefficient as we still do not know what to uninstall!! But, being on a fixed income I can not afford $99.99 in addition to the equipment price and Geek Squad protection - so I agreed. (This also promised to leave me without a television for sometime as we live about 1 hour from the nearest Best Buy). I was transferred to Brett to get the refund. The diagnostic was canceled and the "uninstall" was scheduled for Thursday May 23rd. After hanging up I decided to read the pamphlet again. In very small print at the bottom it clearly states "You may be charged a diagnosis fee to determine the cause of the product failure. If it is determined that the cause of the product failure is covered under either the manufacturer's warranty or the plan's terms and conditions, the diagnosis fee will be refunded to you." Since I was concerned about an "uninstall" of an unknown item - I called back with the new information. I got Linda. I explained the situation and was told that she is in Account Maintenance and can't help me so she sent me to Home Theater Repair. Home Theater Repair said they were not the right department and sent me to Home Theater Install. Here Tara told me I was correct, I did not need an "uninstall" - I needed a diagnostic - which was rescheduled, but the Thursday May 23rd slot was now gone so they could not come out until Sunday May 26th. She did not know anything about a refund, but I did need to pay the $99.99 upfront to get them to come out and if it could be refunded, they would tell me when they come out. I said FINE!! She sent me to Michael to pay. After giving Michael my credit card information, I asked l if I didn't need a confirmation number - he said "no". Hmmmm - had one the first time, but OK. I have spent over two (2) hours on the telephone with people that have no idea what my plan benefits are or what to do!! I have no idea if I will get service or how long I can plan to be without my TV. I suggest you remove "Whenever you need us, we'll be there" out of your printed material....because it just ain't so!!!!
    • Gender : Female

    2 out of 2 found this review helpful.

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    Geek Squad is awesome!
    5
    Posted by: from New Hampshire on 05/21/2013Geek Squad is awesome! Wonderful and knowledgeable support.
    • Gender : Male

    0 out of 0 found this review helpful.

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    great computer
    5
    Posted by: from hazel green ala on 05/21/2013I like my new computer easy to us big screen and light up keys.
    • Gender : Female

    0 out of 0 found this review helpful.

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    Well worth the price
    5
    Posted by: from minneapolis, mn on 05/21/2013Fabulous product! Great techs and reliable service. We had to replace the motherboard and it was handled professionally. I wish the turn around time was shorter, but we are satisfied.
    • Gender : Female

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