Software Setup and Support

Name: Software Setup and Support
Brand: Geek Squad®
SKU: 3652556
Price: 39.99 USD
Availability: InStock
Rating: 3.7 (196 reviews)

SKU: 3652556

Sold byBest Buy

$39.99

Sold by

Return & Exchange Policy

About This Item

A Geek Squad Agent will remotely help you setup or troubleshoot one software application.

Reviews

0% would recommend to a friend

Customers are sayingCustomers commend the Software Setup and Support for its ease of use and thorough software setup. Users appreciate that the basics are in working order and that agents set up laptops thoroughly. However, some customers have expressed dissatisfaction with the customer service they received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Rated 5 out of 5 stars
Geek Squad installed it.
The guys from Geek Squad set up our TV and did the technology part. All was done quickly. They were friendly and wore shoe covers. Living in the country, I really appreciated them not dragging mud into the house.
Posted 5 months ago by ClaudiaT
Rated 3 out of 5 stars
Fixed one problem and reated another one.
The first time I used remote services the said they had fixed the problem, but it came back almost immediately. The second time, they fixed the initial problem but seem to have created different ones. They charged me extra the first time to go to a more advanced remote help. My PC is usable, but not right.
Posted 4 months ago by Wizard1554
Rated 5 out of 5 stars
The agent was knowledgeable and patient.
The agent was patient and walked me through my problem. She was easy to understand and spoke clearly. We move smoothly the system and contacted another group when I asked for help with a related problem This was a great help for a senior with a hearing problem. She sensed that I was lagging behind and automatically slowed down. I would be happy to have her help with any future problems.
Posted 6 years ago by ds35
Rated 3 out of 5 stars
WebRoot transfer to new PC
I was transferred to numerous people who were unable to transfer my WebRoot protection to my new PC. I kept getting different numbers to call which invariably took me to the same people who were unable to help me. They finally told me that for a price of $39.00 they could connect me to someone who could help me - REALLY??? Best Buy sold me the WebRoot protection which I’ve had for years & every year they automatically renew this protection for me but when it came to helping me transfer the protection no one could help me unless I paid to have it done.
Posted 10 months ago by TerriR
Rated 4 out of 5 stars
Great customer service/COMPUTER IS WORSE NOW
The customer service was excellent… However, now my computer is in worse shape than what it was before… To say I’m upset is an understatement… Will never use their Tech team again
Posted 5 months ago by MichaelF

See all customer reviews

Compare similar products

Software Setup and Support

3.7(196)

A Geek Squad Agent will remotely help you setup or troubleshoot one software application.

OS Tune Up/Upgrade

4.0(247)

A Geek Squad Agent will remotely find and remove unnecessary software, optimize your web browser, perform any operating system updates and/or upgrades (cost for any OS upgrades not included), install one security software application (cost of software not included), and make sure your operating system is running at peak performance.*

Virus Removal & Operating System Repair

3.6(40)

A Geek Squad Agent will remotely help you repair operating system issues, remove any viruses or malware, install or repair one security software application (cost of software not included), and perform an OS Tune Up.

Technology Reset Service

4.5(516)

Moving into or out of a home with smart home technology? We can reset up to 10 devices of all types (TVs, smart thermostats, monitoring systems, etc.), so you don't have to worry about a different owner being able to get access. Do you just need a fresh start with some of your devices? We can get them back to square one, even if you didn't purchase them at Best Buy.

Pros for Software Setup and Support
Ease of use, Speed, Software Setup	Overall Performance, Speed, Ease of use, Laptop Performance	Overall Performance	Ease of use, Overall Performance, Service, Professionalism, Knowledge
Cons for Software Setup and Support
Customer Service, Overall Performance	Issue Resolution	Computer Speed	Battery Life, Camera, Sound Bar