Low Price Guarantee FAQs
How do I request a price match from a Best Buy retail store?
How do I request a price match from BestBuy.com?
What is considered a local retail competitor?
How do I show "proof" of price?
Does Best Buy match the prices of a Warehouse club?
Does Best Buy match the price if it results in a price being below Best Buy's cost on a product?
Will you price match with the Best Buy site on my mobile phone (m.bestbuy.com), iPhone and Android apps?
Are competitors' services eligible for price matching?
How does your price match policy apply to purchases made using store pickup?
How does your price match policy apply to pre-orders and backorders?
How does your price match policy cover an item scheduled for delivery from BestBuy.com?
What if the competitor does not have the item in stock or has limited quantities of the product?
Is the price match policy different in Puerto Rico?
Is the Low Price Guarantee the same for purchases in Best Buy from stores within the store (Best Buy Mobile, Pacific Kitchen and Home, Magnolia Design Center and Magnolia Home Theater)?
Does Best Buy price match "free gift with purchase" offers?
Does Best Buy price match offers with financing?
Does Best Buy match competitors' trade-in value and offers on trade-in products?
Does Best Buy ever run tests or promotions on a new or existing policy?
Is Best Buy currently running any Low Price Guarantee promotions?
When making a purchase, or during the return and exchange period after your purchase from a Best Buy retail store, please talk to a Customer Specialist or go to the Customer Service desk for help with your price match request. Please tell us about the lower price that is still in effect that you want the Best Buy retail store to price match. Best Buy will then review and verify the price match request.
When making a purchase, or during the return and exchange period after your purchase from BestBuy.com, price match requests from BestBuy.com are handled via phone. Please call 1-888-BEST BUY (1-888-237-8289) for a BestBuy.com price match request. Please tell us about the lower price that is still in effect that you want Best Buy to price match. Best Buy will then review and verify the price match request.
BestBuy.com price match requests cannot be completed in our stores or via e-mail. Shipping/delivery charges will not be included in the price comparison. Purchases from a Smartphone application/website, BestBuy.com orders with store pickup, and orders from the kiosk inside a Best Buy store are considered BestBuy.com purchases for purposes of the Low Price Guarantee. A price match request after a purchase from BestBuy.com can be requested either by the person to whom the product was shipped, or by the person who was billed for the purchase.
A local retail competitor for retail store purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 mile radius) of your local Best Buy store. A local retail competitor for BestBuy.com purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 mile radius) as either the billing address or the shipping address on record for the purchase.
The best way to show proof of price is to bring in the competitor's current ad or notify us of the website address of the designated major online retailer. We may call the competitor's retail store or check the website address of the designated major online retailer to verify the lower price and availability of the item.
Yes. We do match the prices of Warehouse clubs as long as the Warehouse club is a local retail competitor, has an identical immediately available product and all other price match criteria are met. We do not match the online prices of warehouse clubs if they vary from store prices.
Yes. So long as the price match requested is on an identical immediately available product and all other price match criteria are met.
Yes. M.bestbuy.com, the iPad, iPhone and Android applications have the same pricing and are treated the same as BestBuy.com.
No. Due to the differences in services being performed, Best Buy does not match competitors' service prices. This includes, but is not limited to, services such as delivery, installation and computer services.
If you purchase an item at BestBuy.com (which includes a purchase from a Smartphone application/website, BestBuy.com orders with store pickup, and orders from the kiosk inside a Best Buy store) and if the item is offered at a lower price in the store when you pick it up, you will automatically pay the lower price.
If the price of an item drops at the time of shipment, you will automatically pay the lower price. Your credit card is not charged until the time of the product's shipment.
If the price of an item drops at Best Buy at any time before its scheduled delivery date, we will refund 100% of the difference, including tax. To receive the lower price, you must call 1-888-BEST BUY (1-888-237-8289). Price matching cannot be processed in our stores or via e-mail. If you see a lower price at BestBuy.com or a Best Buy store near you, all conditions apply from our standard Low Price Guarantee.
Sometimes a qualifying competitor will advertise a product in ads and on its website as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if Best Buy has a product that is advertised as being limited in quantity it will not be eligible for price matching.
Yes. Best Buy Puerto Rico stores have their own store price guarantee.
Yes. The Low Price Guarantee terms apply to a purchase from any of our stores within a store and to any purchase from a free standing Best Buy Mobile store. The Low Price Guarantee applies to BestBuy.com purchase but may vary from other Best Buy owned or branded websites. Please see each specific individual website for their terms and conditions. The terms of the Low Price Guarantee do not apply to purchases at Magnolia Audio/Video and Pacific Sales stores. For purchases at Best Buy Express Kiosks, we will match prices for 15 days after your purchase if a Best Buy store or BestBuy.com has a lower price.
No. Best Buy does not price match "free gift with purchase" orders. This includes free gift card with purchase offers.
Best Buy does not match competitors' financing offers, or financing offers that differ between our stores and BestBuy.com. But you can buy a product, get a price match, and still use our low or no interest financing plans on your original purchase. Best Buy also does not price match to a competitors' price that can only be received when using the competitor's credit card.
No. Best Buy does not match our competitors' trade-in value and offers on trade-in products.
Yes. Best Buy reserves the right to run promotions and/or tests of new or different versions of existing policies either nationally or in specific geographic locations and/or for limited periods of time.
Best Buy may amend these terms at any time.
Effective Date: December 25, 2013