Best Buy Price Match Guarantee


Buy It Now with Confidence


Best Buy will match the price if you find a lower price on an identical available product at a local retail competitor's store, a local Best Buy retail store or BestBuy.com. Simply let us know when you are making your purchase or during the return and exchange period.

The Guarantee does not apply to: Our competitors' website prices, offers that include financing, bundling of items, free items, pricing errors, mail-in offers, competitors' service prices, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items, Deal of the Day items, BestBuy.com Midnight Sale and special hour sale events, BestBuy.com Clearance & More and Marketplace items, and items for sale Thanksgiving Day through the Monday after Thanksgiving.

Frequently Asked Questions

How do I request a Price Match from a Best Buy retail store?

When making a purchase, or during the return and exchange period after your purchase from a Best Buy retail store, please talk to a Customer Specialist or go to the Customer Service desk for help with your Price Match request. Please bring proof of the lower price that is still in effect that you want the Best Buy retail store to price match.

How do I request a Price Match from BestBuy.com?

When making a purchase, or during the return and exchange period after your purchase from BestBuy.com, Price Match requests from BestBuy.com are handled via phone. Please call 1-888-BEST BUY (1-888-237-8289) for a BestBuy.com Price Match request. Please be prepared to provide proof of the Best Buy or local retail competitor price that is still in effect that you will ask a Best Buy representative to price match.

BestBuy.com Price Match requests cannot be completed in our stores or via e-mail. Shipping/delivery charges will not be included in the price comparison. Purchases from a Smartphone application/website, BestBuy.com orders with store pickup, and orders from the kiosk inside a Best Buy store are considered BestBuy.com purchases for purposes of the Price Match policy. A Price Match request after a purchase from BestBuy.com can be requested either by the person to whom the product was shipped, or by the person who was billed for the purchase.

Does Best Buy match the prices of Internet retailers?

No. Unless Best Buy is running a test or promotion under this Guarantee that allows for Price Matching Internet retailers, we do not match the prices of Internet-only retailers or the website prices of our local retail competitors' stores. If, however, a local retail competitor has the same or lower price as its online store and the customer can provide verification of the in-store price, Best Buy will match the price (so long as all other price match policy criteria are met).

What is considered a local retail competitor?

A local retail competitor for retail store purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 mile radius) of your local Best Buy store. A local retail competitor for BestBuy.com purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 mile radius) as either the billing address or the shipping address on record for the purchase.

How do I show "proof" of price?

The best way to show proof of price is to bring in the competitor's current ad. We may call the competitor's retail store to verify the lower price and availability of the item.

Does Best Buy match the prices of a Warehouse club?

Yes. So long as the Warehouse club is a Competitor, has an identical available product and all other Price Match criteria are met.

Does Best Buy match the price if it results in a price being below Best Buy's cost on a product?

Yes. So long as the price match requested is from a Competitor on an identical available product and all other Price Match criteria are met.

Will you price match with the Best Buy site on my mobile phone (m.bestbuy.com), iPhone and Android apps?

Yes. M.bestbuy.com, the iPhone and Android applications have the same pricing and are treated the same as BestBuy.com.

Are competitors' services eligible for price matching?

No. Due to the differences in services being performed, Best Buy does not match competitors' service prices. This includes, but is not limited to, services such as delivery, installation and computer services.

How does your Price Match policy apply to purchases made using store pickup?

If you purchase an item at BestBuy.com (which includes a purchase from a Smartphone application/website, BestBuy.com orders with store pickup, and orders from the kiosk inside a Best Buy store) and if the item is offered at a lower price in the store when you pick it up, you will automatically pay the lower price.

How does your Price Match policy apply to pre-orders and backorders?

If the price of an item drops at the time of shipment, you will automatically pay the lower price. Your credit card is not charged until the time of the product's shipment.

How does your Price Match policy cover an item scheduled for delivery from BestBuy.com?

If the price of an item drops at any time before its scheduled delivery date, we will refund 100% of the difference, including tax. To receive the lower price, you must call 1-888-BEST BUY (1-888-237-8289). Price matching cannot be processed in our stores or via e-mail. If you see a lower price at BestBuy.com or a Best Buy store near you, all conditions apply from our standard Price Guarantee.

What if the competitor does not have the item in stock or has limited quantities of the product?

Sometimes a retailer will advertise a product as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if Best Buy has a product that is advertised as being limited in quantity it will not be eligible for price matching.

Is the Price Match policy different in Puerto Rico?

Yes. Best Buy Puerto Rico stores have their own store price guarantee.

Does Best Buy price match "free gift with purchase" offers?

No. Best Buy does not price match "free gift with purchase" orders.

Does Best Buy price match offers with financing?

Best Buy does not match competitors' financing offers, or financing offers that differ between our stores and BestBuy.com. But you can buy a product, get a price match, and still use our low or no interest financing plans on your original purchase.Best Buy also does not price match to a competitors? price that can only be received when using the competitor's credit card.

Does Best Buy match competitors' trade-in value and offers on trade-in products?

No. Best Buy does not match our competitors' trade-in value and offers on trade-in products.

Does Best Buy ever run tests or promotions on a new or existing policy?

Yes. Best Buy reserves the right to run promotions and/or tests of new or different versions of existing policies either nationally or in specific geographic locations and/or for limited periods of time.

Is Best Buy currently running any tests or promotions under the Price Match Guarantee?

Yes. Best Buy currently has a Low Price Guarantee policy in place. Look for the Low Price Guarantee badge next to qualifying products on BestBuy.com.

Appliance and electronics hardware products available in both Best Buy stores and BestBuy.com qualify for the Low Price Guarantee. For these products Best Buy will match the new, identical, immediately available current pre-tax price from Designated Major Online Retailers and at local retail competitor's store.

Most products only available from Best Buy at BestBuy.com ("Online Only Products") qualify for the Low Price Guarantee. For these products Best Buy will match the new, identical, immediately available current pre-tax price from Designated Major Online Retailers and at local retail competitor's store. Online Only Products are products with the designation "Online only" or state "From our Expanded Online Assortment" on the product description page. Online Only music, movies, games, mobile phones, digital downloads, pre-order, and refurbished products and products from Marketplace vendors on BestBuy.com do not qualify for the Low Price Guarantee.

For the above promotions, the Designated Major Online Retailers are: Amazon.com, Apple.com, Bhphotovideo.com, Buy.com, CircuitCity.com, CompUSA.com, Crutchfield.com, Dell.com, hhgregg.com, HP.com, HomeDepot.com, Lowes.com, Newegg.com, OfficeDepot.com, OfficeMax.com, Sears.com, Staples.com, Target.com, TigerDirect.com, and Walmart.com.

Appliance and electronics hardware products include audio hardware, video hardware, cameras, camcorders, desktop computers, notebook computers, e-Readers, tablets, TVs, MP3 players, small appliances, major appliances, gaming handheld devices and consoles.

Best Buy will not price match during the return and exchange period. Best Buy will not price match the online prices of third party vendors (Marketplace Vendors) on Designated Major Online Retailers websites. Not valid on purchases at Best Buy Mobile stores or on Best Buy For Business purchases.

Customers can receive a price match on the above promotions by providing information about a competitor's price either with a Best Buy employee in our Stores or by calling 1-888-BEST BUY (1-888-237-8289). On qualifying products, Best Buy will then verify pricing to complete the price match.

Valid for purchases made between January 1, 2013 - March 2, 2013. Best Buy may amend these terms at any time. All other terms and conditions of the Best Buy Price Match Guarantee apply.




Effective Date: January 1, 2013
 
 
 
 
 
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