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Customers return opened products for a variety of reasons - a gift was the wrong color or model, or the TV or appliance was too big to fit. Some open-box products served as in-store displays or, in rare circumstances, were opened by Best Buy to inspect the contents of packaging damaged in transit. Each open-box product has been tested or inspected to verify it's in proper working order, its physical appearance was validated, and most of them include all parts and accessories (exceptions are noted as part of the product's condition). The full manufacturer's warranty for an open-box product is the same as buying a factory-sealed product, and Best Buy's Return & Exchange Promise also applies.
Note: A small number of open-box products were returned due to a defect and submitted for repair. Once the repair was completed, the product was tested to ensure full operation and restored to original manufacturer settings. The condition assigned to a product may reflect repair.
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