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Cancel or Change Your Order

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Cancel or Change Your Order

Cancel or Change Your Order

Canceling an Order Online

You can cancel open BestBuy.com orders online in My Account. Sign in to your account and select View Orders, then click on the order number. Select the items you'd like to cancel.

NOTE: Items cannot be canceled online if they have already been processed for shipping, home delivery or store pickup/ship to store. Pre-orders for digital PC games cannot be cancelled within seven days of release.

Canceling an Order by Phone

Call 1-888-BEST BUY (1-888-237-8289) to request an order cancellation.

You can cancel an online ship-to-home order within one hour of submitting your order. See all cancellation windows below.

Delivery or Pickup Method Cancellation Window
UPS or USPS Shipping Cancel within one hour of when you submitted your order
In-Store Pickup/Ship to Store Cancel any time
Scheduled Home Delivery Cancel any time prior to the day of scheduled delivery
Backorder Cancel any time while product is still on backorder
Pre-Order

A) Pre-orders placed 5 days or more from street date


B) Pre-orders placed fewer than 5 days from street date:
  • Standard Shipping
  • Expedited Shipping
  • Express Shipping

A) Cancel any time while product is still on pre-order, regardless of shipping method

B) Cancellation within 5 days of street date depends upon shipping method chosen:
  • Cancellation time has expired. Please return the order.
  • Cancel 2 days or more from street date.
  • Cancel 1 day or more from street date.
Digital Content
(e.g., music, movie and game downloads)		 No cancellation

If canceling an item means your order is no longer eligible for a promotion or a quantity discount, your order total will be recalculated. However, if an item from your order is canceled by us for any reason, the promotion or discount will remain in effect.

Canceling an Order Containing a Mobile Phone & Plan

If you cancel an order for a mobile phone with a service plan, be sure to tell us if you want to cancel service with the carrier. If you don't let us know, you may still be charged for wireless service from the carrier. If you cancel an order online for a mobile phone with a service plan, you are responsible for canceling service with the carrier. If you paid a deposit for service and have questions about your deposit, please contact the carrier directly.

Credit Card Authorization

When you place an online order, we authorize your credit card to make sure sufficient credit is available. A hold is placed on funds equal to your order total until the order is fulfilled.

If you cancel the order, the time required to remove the authorization is determined by the financial institution that issued your card. Here are estimated timeframes for some common payment methods:

Payment Type Time Required
Debit or check cards 24-72 hours
Visa or MasterCard 7 days
Discover 14 days
American Express or Best Buy credit card 30 days

Canceled Orders & Gift Cards

If you cancel an order that was paid for with a gift card, the purchase amount will be credited to your gift card within 30 minutes of the cancellation. If you no longer have the gift card, call us to request a new one.

Changing the Shipping Address

If your order has not entered the shipping process, you can change the shipping address by calling 1-888-BEST BUY (1-888-237-8289).

Changing the Shipping Method

You can change your shipping method as long as your order has not begun the shipping process. For example, you can switch from Standard to Expedited shipping, home delivery to store pickup or change store pickup locations. Call 1-888-BEST BUY (1-888-237-8289).

See all help topics.

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