Problems with an Order Damaged, Defective or Incorrect Items
Returning Defective or Incorrect Items
- If you receive a product that is defective or that is not the product you ordered, please return it to a Best Buy store — and we will arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). We will cover all reasonable and customary ground shipping fees.