Best Buy  ›  Customer Service  ›  Help  › 

Problems With An Order

Help Center

Problems with an Order — Damaged, Defective or Incorrect Items

If you received a damaged, defective or incorrect item, you have two options

  1. Bring the product to your local store for exchange or return. If you choose to return the item, you will receive a refund to the original form of payment.
  2. Call 1-888-BEST BUY (1-888-237-8289) for assistance.

Still have questions?

Visit our Community Forums

or Contact Us