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Problems With An Order

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Problems With An Order

Problems With An Order

Canceling an Order Online

You can cancel open BestBuy.com orders online in My Account. Sign in to your account and select View Orders, then click on the order number. Select the items you'd like to cancel.

NOTE: Items cannot be canceled online if they have already been processed for shipping, home delivery or store pickup/ship to store. Pre-orders for digital PC games cannot be cancelled within seven days of release.

Canceling an Order by Phone

Call 1-888-BEST BUY (1-888-237-8289) to request an order cancellation.



Delivery or Pickup Method Cancellation Window
UPS or USPS Shipping Cancel within one hour of when you submitted your order
Store Pickup/Ship to Store Cancel any time
Scheduled Home Delivery Cancel any time prior to the day of scheduled delivery
Backorder Cancel any time while product is still on backorder
Pre-Order

A) Pre-orders placed 5 days or more from street date


B) Pre-orders placed fewer than 5 days from street date:
  • Standard Shipping
  • Expedited Shipping
  • Express Shipping

A) Cancel any time while product is still on pre-order, regardless of shipping method

B) Cancellation within 5 days of street date depends upon shipping method chosen:
  • Cancellation time has expired. Please return the order.
  • Cancel 2 days or more from street date.
  • Cancel 1 day or more from street date.
Digital Content
(e.g., music, movie and game downloads)		 No cancellation

To request an order cancellation, call 1-888-BEST BUY (1-888-237-8289).

If canceling an item means your order is no longer eligible for a promotion or a quantity discount, your order total will be recalculated. However, if an item from your order is canceled by us for any reason, the promotion or discount will remain in effect.

Canceling an Order Containing a Mobile Phone & Plan

If you cancel an order for a mobile phone with a service plan, be sure to tell us if you want to cancel service with the carrier. If you don't let us know, you may still be charged for wireless service from the carrier. If you cancel an order online for a mobile phone with a service plan, you are responsible for canceling service with the carrier. If you paid a deposit for service and have questions about your deposit, please contact the carrier directly.

Damaged, Defective or Incorrect Items

If you received a damaged, defective or incorrect item, please call 1-888-BEST BUY (1-888-237-8289) for assistance. If you choose to return the item, you will receive a credit. You may then choose to purchase a replacement item in the store or online.

Tracking Your Order

To check your order status:

  1. Sign in to My Account.
  2. Select View Orders.
  3. Select Track this order next to the appropriate order number.
  4. Click on the tracking number in the Status area below the product. This will take you to the UPS or USPS site, where you can see shipping status details.

Backorders

If an item you've ordered is on backorder, we'll send you an e-mail to let you know the estimated arrival time. You can choose to wait for the item or cancel it. Backorders remain active for 30 days.

If after 30 days the item is still on backorder, we will automatically cancel the item. We will e-mail you 5 days before we cancel the item to ask if you would like to extend the backorder. At that time, you may extend the backorder by contacting us. Extension periods vary by product.

Best Buy does not charge your credit card until the item is shipped. If you used PayPal, your PayPal account was charged at the time you placed the order.

Backorders benefit from our online price guarantee. If the price drops at the time of shipment, you will automatically pay the lower price.

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