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Problems With An Order

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Problems with an Order — Damaged, Defective or Incorrect Items

 

Returning Defective or Incorrect Items

  1. If you receive a product that is defective or that is not the product you ordered, please return it to a Best Buy store — and we will arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). We will cover all reasonable and customary ground shipping fees.

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