Problems With Your Reward Zone Account

Forgot to Enter Member ID on an Order

If you placed an order and didn't enter your member ID, you can still receive points for your purchase. Sign in at MyRZ.com and select Report Missing Purchases. Or call 1-888-BEST BUY (1-888-237-8289).

Points Errors

If you think there's an error in your points, call 1-888-BEST BUY (1-888-237-8289) or go to Report Missing Purchases.

Can't Add Member ID to BestBuy.com Account

If you're having trouble adding your Reward Zone member ID to your BestBuy.com account, it could be due to a couple of things:

1. Your member ID can only be saved to one BestBuy.com account at a time.

If your member ID is already saved to another person's account (e.g., your spouse's), or to another account of your own, you must delete it from that BestBuy.com account first. Go to My Account to add or remove your member ID.

2. Some older member IDs contain fewer than 10 digits.

If your member ID is one of these, you'll need to add zeros in front of the number so it totals 10 digits.

Visit MyRZ.com to:

• Learn more about Reward Zone
• Ensure your account is active
• Check your points balance
• View and print certificates
• Update your personal information