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Return & Exchange FAQs
Return & Exchange FAQsWhat is Best Buy's return period? What is Best Buy's return period?Return or exchange your item up to 15 days from the original purchase date. Reward Zone® Program Premier Silver members have 60 days from the original purchase date to return eligible products. Are there any items that are not returnable?Yes. The following items are nonreturnable:
How can I return my purchase?You can return items to any Best Buy store in the US. You can also return online purchases by mail. If you are returning a scheduled home-delivery item (e.g., TV or major appliance), please call 1-888-BEST BUY (1-888-237-8289) to arrange a pickup time. Returns In Store
Returns By Mail (online purchases only)
For proof of delivery, we recommend that you return items via UPS or insured USPS. How will I be refunded for my purchase?For online purchases:Refunds will be credited to the original credit card or PayPal account. Any amounts deducted from a gift card or Pitch In Card will be credited to the gift card or Pitch In Card used. For in-store purchases:Your refund will generally be in the same form as the original purchase. However, when the item was paid with cash or debit in an amount greater than $500 or in a check in an amount greater than $250, the refund will be in the form of a check mailed within 10 business days of the return. Any amounts deducted from a gift card or Pitch In Card will be credited to the gift card or Pitch In Card used. How can I return my Marketplace item?Please contact the Marketplace Seller's customer service department. All Marketplace returns and exchanges must be done through the seller. Marketplace items cannot be returned to Best Buy. What type of ID is required for returning or exchanging an item in store?We accept the following forms of identification: US, Canadian or Mexican driver's license; US state-issued ID; Canadian province-issued ID; Matricula Consular; US military-issued ID; passport; US Laser Visa; or US permanent resident ID. Why does Best Buy require an ID for returns and exchanges?To help keep prices low for all our customers, Best Buy tracks exchanges and returns on an individual level. Information is electronically secured for the purposes of returns management, in accordance with state and federal laws regarding consumer privacy. What if I'm returning an item that included a free gift or my item was part of a bundle or package?You will receive a full refund by returning all items purchased. However, if you choose to keep the free item and/or the bundled/packaged item(s), the value of those items will be subtracted from your return. How can I return my mobile phone with a plan?When returning a mobile phone or device with a plan, you are responsible for ensuring that your service is cancelled with the carrier. There are two ways to return your device and cancel your service:
If you don't cancel your service, you may incur additional charges from your carrier. All carrier charges are the full responsibility of the customer. What should I do if my order arrives damaged, or if the wrong item was shipped?We recommend that you return such items to the store. If you prefer to return the item by mail, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). We will cover all reasonable and customary ground shipping fees. Will my exchange or return request ever be denied?While rarely exercised, Best Buy does reserve the right to deny any exchange or return request. Are there any other situations I should be aware of concerning exchange and return policies?Yes. There are times when we conduct "tests" and use different policies. When a different policy is in effect, you will be informed of those differences prior to purchase. Updated: March 3, 2013 If you made a purchase on or before March 2, 2013 these Return & Exchange FAQs apply. Still have questions? See our Return & Exchange Policy > |