Return & Exchange Policy

Original Receipt

The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item in a Best Buy store, a valid photo ID is also required.

Return & Exchange Period

• 15 days for all eligible products
• 60 days for eligible products for Reward Zone® program Premier Silver members

Best Buy reserves the right to deny any return or exchange.

Nonreturnable Items

• Labor, delivery and/or completed Geek Squad® installation services
• Some prepaid cards, digital subscriptions or services
• Consumable items such as food, drinks and batteries
• Items that are damaged or abused
• Items that are missing accessories such as remote controls, cords and cables
• Etched or otherwise personalized items
• Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund
• Downloadable digital content (such as games and movies)
• Microphones, harmonicas and similar products
• Marketplace items and items purchased at Best Buy Express kiosks cannot be returned to Best Buy stores.
• Non-defective special orders.

Marketplace Items

Marketplace items cannot be returned to Best Buy. They must be returned to the Marketplace Seller.

Returns in Store

Avoid shipping charges and receive a refund more quickly by returning your items to any Best Buy store within the United States.

1. Include all original packing materials, manuals and accessories
2. Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:

• US, Canadian or Mexican driver's license
• US state-issued ID
• Canadian province-issued ID
• Matricula Consular
• US military-issued ID
• Passport
• US Laser Visa
• US Permanent Resident Card

Returns by Mail

You can also return online purchases through the mail. To return your online purchase by mail:

1. Pack your return in the original shipping package, if possible.
2. Include the packing slip and return label, and indicate the reason for the return.
3. Include all original packing materials, manuals and accessories.
4. Send your return to:
   BestBuy.com Return Center
   14405 County Road 212
   Findlay, OH 45840

For proof of delivery, we recommend that you return items via UPS or insured USPS.

Refund Method

For online purchases:

Refunds will be credited to the original credit card or PayPal account. Any amounts deducted from a gift card or Pitch In™ card will be credited to the gift card or Pitch In Card used.

For in-store purchases:

Your refund will generally be in the same form as the original purchase. However, when the item was paid for with cash or debit card without a major credit card logo in an amount greater than $500, or paid for by check in an amount greater than $250, the refund will be in the form of a check mailed within 10 business days of the return. Any amounts deducted from a gift card or Pitch In card will be credited to the gift card or Pitch In card used.

Promotional Items and Bundles

When a promotional item is returned, the value of the promotional item will be deducted from the refund amount. For example, if you buy a TV that includes a free Blu-ray player, the total value of the Blu-ray player will be deducted from the refund if the Blu-ray player is not returned with the TV.

When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund. For example, if you receive $200 in savings when you purchase a laptop and printer together and you return either item, the $200 bundle savings will be subtracted from your refund.

Returning Mobile Phones & Devices with Plans

When returning a mobile phone or device with a plan, you are responsible for ensuring that your service is canceled with the carrier. If you don't cancel your service, you may incur additional charges from your carrier. All carrier charges are your responsibility.

There are two ways to return your phone or device and cancel your service:

• Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
• Call Best Buy Mobile at 1-877-702-2211 (6 a.m. to midnight, CT) for instructions on how to return the device by mail. Tell the phone associate that you want to cancel your service.

Returns Tracking

When you return or exchange an item in store, we may require a valid photo ID. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days. Customers who are warned or have been denied an exchange/return may request a copy of their Return Activity Report by calling 1-800-652-2331 or by mail at P.O. Box 51373, Irvine, CA 92619-1373. Please be prepared to provide your transaction ID, ID number, full name, address and phone number.

Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card.

Effective Date: March 3, 2013

If you made a purchase on or before March 2, 2013 these Return & Exchange terms apply.

Still have questions? See Return & Exchange FAQs >