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Return & Exchange Promise

We promise
to be your trusted partner for technology by delivering the advice, service and convenience you deserve – all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.

You can return or exchange almost everything within 15 days for a full refund. Simply bring your item(s) to us with all contents and packaging, proof of purchase and ID, and we will process your return or exchange.

If you are not already a member, please consider joining our My Best Buy program. It is easy and free. You will not only enjoy points from your Best Buy® purchases, but as your points add up, you can reach Elite and Elite Plus status, and receive an extended returns and exchanges period of 30 or 45 days, respectively, instead of 15 days, on most purchases.

You can return or exchange mobile phones and other carrier connectable devices within 14 days for a full refund. This return period also applies if you are a My Best Buy Elite or Elite Plus member.


Details

 
› Software, Movies, Music & Games

Opened computer software, movies, music or video games can only be exchanged for an identical item.



› Marketplace Returns

We are happy to answer any questions you have on how to return your purchase to one of our online Marketplace sellers or you can see Marketplace Returns and Refunds for more information.



› Special Orders

You can cancel or return Special Order items, and you will be refunded 85% of the original purchase price. Special Order items are items not generally carried by Best Buy and/or which require that an order be placed directly with the manufacturer or distributor. The item ordered is then sent from manufacturer or distributor to Best Buy and then to you.



› Custom Orders

Custom and personalized orders made specially for you are non-returnable. Custom Order items are items where a customer has requested specific attributes (e.g. finish, color, size) or where a manufacturer builds only to order.



› Privacy Protection

Please remember to remove your personal data and other information from the products you are returning. To learn more about our privacy practices, please see our Privacy Policy.



› Returning Bundle or Promotional Discount Items

If you return an item bought as part of a bundle or with a promotional discount and you do not return everything – not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.



› Returns with Missing Packaging or Accessories

If you do not have all the original packaging or accessories, that's okay too. We can process a return with a small deduction on your refund for what is missing.



› Final Sale and Nonreturnable Items

All Final Sale merchandise cannot be returned. Other nonreturnable purchases include digital content, prepaid cards, memberships, completed services, consumable items including ink and batteries, and items returned that are damaged or missing major contents.



› Why we need your ID

Like many retailers, we use a third party to help prevent losses by detecting improper returns, and, except where prohibited, require a valid ID for all store returns. We accept U.S., Canadian, and Mexican Driver's Licenses; U.S. State ID; Canadian Province ID; Matricula Consular; U.S. Military ID; Passport; U.S. Laser Visa; and U.S. Permanent Resident Card. Our third-party processor may record your ID information when you return an item, and keep it in a secure database to help us validate future returns. If we caution you or deny your return, you may request a copy of your Return Activity Report by calling 1-800-652-2331.



› BestBuy.com, Best Buy Express and Best Buy For Business Returns in Store

Most products you buy on BestBuy.com, at a Best Buy Express location, or through Best Buy For Business can be returned at our stores.



› Export Regulations

If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to Best Buy need to occur within the U.S.



› Returning Defective or Incorrect Items

If you receive a product that is defective or that is not the product you ordered, please return it to a Best Buy store – and we'll arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). We will cover all reasonable and customary ground shipping fees.



› Returns in Store

Avoid shipping charges and receive a refund more quickly by returning your items to any Best Buy store within the United States.

1. Include all original packing and accessories. (If you don't have all the original packaging and accessories, that's okay. We can process a return with a small deduction on your refund for what's missing.)

2. Bring your receipt or packing slip and a valid photo ID. We accept U.S., Canadian, and Mexican Driver's Licenses; U.S. State ID; Canadian Province ID; Matricula Consular; U.S. Military ID; Passport; U.S. Laser Visa; and U.S. Permanent Resident Card.



› Returns by Mail

You can return online purchases through the mail as long as they are shipped to us from within the United States.

To return an online purchase by mail:

1. Pack your return in the original shipping package, if possible.

2. Include the packing slip and return label, and indicate the reason for the return.

Don't have a return label? Print a return label now

3. Include all original packaging and accessories.
(If you don't have all the original packaging and accessories, that's okay. We can process a return with a small deduction on your refund for what's missing.)

4. Send your return to:


BestBuy.com Return Center
14405 County Road 212
Findlay, OH 45840


For proof of delivery, we recommend that you return items via UPS or insured USPS. Best Buy does not accept international return and exchange shipments.



› Returning Mobile Phones and Devices with Plans

If you decide to return a phone or device with a plan, you are responsible for canceling your service contract with the carrier, and for all carrier charges.

There are two ways to return your phone or device and cancel your service:

Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.

Call Best Buy Mobile at 1-877-702-2211 (6 a.m. to midnight, CT) for instructions on how to return the device by mail. Let the phone associate know that you want to cancel your service.


› Refund Method

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item. If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card.



Effective Date: June 8, 2014

You can return or exchange most items within 15 days or even longer if you're a My Best Buy loyalty program member.1

1 Mobile phones and other devices sold with a carrier contract can be returned within 14 days.


Simply return your purchased item(s) to us with all contents and packaging, proof of purchase and ID, and we'll process your return.