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Product Protection Plans

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Product Protection Plans

Product Protection Plans

Best Buy offers various protection plans that extend beyond your new product's manufacturer warranty.

Geek Squad® Protection

Geek Squad Protection provides a variety of plans for different products, and lets you choose your level of protection. Every protection plan includes:
  • Performance
  • Support
  • Security
  • No-Lemon Policy
Geek Squad Protection offers product coverage options in these categories:
  • Home theater
  • Computing
  • Digital imaging
  • Major appliances
  • Car electronics
  • Mobile phones
  • Gaming
  • MP3 & GPS
  • Replacement plan

Learn more about Geek Squad Protection.

Customers who purchased a product prior to September 14, 2008, may have one of these protection plans:

Performance Service Plan (PSP)
This plan includes professional service on covered products. Coverage includes:
  • Protection from dust, heat and humidity
  • Failures due to normal wear and tear/usage
  • Failures due to power surges
  • Full parts and labor
  • No-lemon guarantee
  • Typically does not cover installation
Product Replacement Plan (PRP)
This plan ensures a full replacement of covered products. Features include:
  • Easy fulfillment
  • Flexibility -- we'll give you a Best Buy gift card to choose your own replacement
  • Nationwide redemption

Purchasing a Plan

You can purchase Geek Squad Protection for products you buy both online and in our stores. Purchase a plan during checkout or at any time during the product's return period. The return period is listed on your receipt, which for online purchases you can print from My Account.

To purchase Geek Squad Protection in the store:

Tell your Best Buy sales associate you'd like to purchase a plan, and he or she will provide paperwork for registering your plan when you check out.

To purchase Geek Squad Protection online:
  1. Add the product to your cart.
  2. If a plan is available for that product, it will be listed in the "Don't Forget" section. Click Add to add it to your order.
  3. If you choose to do store pickup for your online purchase, you'll receive your Geek Squad Protection coverage details in an e-mail. Please print and save this e-mail for your records.

Note: In some product categories, Best Buy stores will have more Geek Squad Protection options than those offered online, with longer terms and different coverage options. Please contact your local Best Buy store for details.

To purchase Geek Squad Protection for items previously purchased:

Visit your local Best Buy store Or call 1-800-GEEKSQUAD (1-800-433-5778). Please have a copy of your receipt. For online purchases, you can print a receipt from My Account.

Renewing or Canceling Plans

Renewing Your Plan

A one-year extension is available on most products at the end of your initial plan. (Please note that PRPs cannot be renewed.) To purchase a renewal plan, call 1-888-BEST BUY (1-888-237-8289) or 1-800-GEEKSQUAD (1-800-433-5778).

Returning Your Plan

To receive a full refund on a plan, you must return your plan within 30 days of purchase. For plans returned after 30 days, refund amounts will be prorated based on the purchase date.

  • To return a plan you purchased online, call 1-888-BEST BUY (1-888-237-8289).
  • To return a plan you purchased at a Best Buy store, you can visit your local Best Buy store with your paperwork to receive a pro-rated refund. You can also mail your information to:

    AIGWG
    Performance Service Plan/Geek Squad BTP
    Attn: Customer Care
    PO Box 9312
    Minneapolis, MN 55440-9312

Getting a Copy of Your Plan

For Online Purchases

If you purchased a Geek Squad Protection plan for a product that you plan to have shipped or delivered to your home, a copy of your plan will be e-mailed to you as soon as the product has been shipped or delivered.

If you're using store pickup, we will e-mail you a copy of your plan when your order is ready for pickup.

You can also get a printed copy of your plan by calling 1-888-BEST BUY (1-888-237-8289). You'll need to provide your plan number and current mailing address.

Please make sure you save this copy of your plan, because you will use this information if you need to file a Geek Squad Black Tie Protection claim for your product.

For In-Store Purchases

Call 1-888-BEST BUY (1-888-237-8289) or 1-800-GEEKSQUAD (1-800-433-5778). Please have your plan number handy.