Problems With An Order
Problems With An Order
Canceling an Order Online
You can cancel open BestBuy.com orders online in My Account. Sign in to your account and select View Orders, then click on the order number. Select the items you'd like to cancel.
NOTE: Items cannot be canceled online if they have already been processed for shipping, home delivery or store pickup/ship to store. Pre-orders for digital PC games cannot be cancelled within seven days of release.
Canceling an Order by Phone
Call 1-888-BEST BUY (1-888-237-8289) to request an order cancellation.
To request an order cancellation, call 1-888-BEST BUY (1-888-237-8289).
If canceling an item means your order is no longer eligible for a promotion or a quantity discount, your order total will be recalculated. However, if an item from your order is canceled by us for any reason, the promotion or discount will remain in effect.
Canceling an Order Containing a Mobile Phone & Plan
If you cancel an order for a mobile phone with a service plan, be sure to tell us if you want to cancel service with the carrier. If you don't let us know, you may still be charged for wireless service from the carrier. If you cancel an order online for a mobile phone with a service plan, you are responsible for canceling service with the carrier. If you paid a deposit for service and have questions about your deposit, please contact the carrier directly.
Damaged, Defective or Incorrect Items
If you received a damaged, defective or incorrect item, please call 1-888-BEST BUY (1-888-237-8289) for assistance. If you choose to return the item, you will receive a credit. You may then choose to purchase a replacement item in the store or online.
Tracking Your Order
To check your order status:
If an item you've ordered is on backorder, we'll send you an e-mail to let you know the estimated arrival time. You can choose to wait for the item or cancel it. Backorders remain active for 30 days.
If after 30 days the item is still on backorder, we will automatically cancel the item. We will e-mail you 5 days before we cancel the item to ask if you would like to extend the backorder. At that time, you may extend the backorder by contacting us. Extension periods vary by product.
Best Buy does not charge your credit card until the item is shipped. If you used PayPal, your PayPal account was charged at the time you placed the order.
Backorders benefit from our online price guarantee. If the price drops at the time of shipment, you will automatically pay the lower price.