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FREQUENTLY ASKED QUESTIONS (FAQ)


Installing and Setting Up Your SlingboxTM

Using Your SlingboxTM

Supported Devices

  • What audio/video devices are compatible with the SlingboxTM?
  • Will the SlingboxTM work with my cable box, satellite box or digital video recorder (DVR)?
  • Does the SlingboxTM work with High Definition (HD) signals?
  • Can I install the SlingPlayerTM on an Apple Mac OS-based computer?
  • Can I install the SlingPlayerTM on my cell phone or PDA?
  • Can I use the SlingboxTM with a PSP?
  • Can I use the SlingboxTM with an Apple TV, an iPod®, Front Row or the iPhone?

    Installing and Setting Up Your SlingboxTM

    Q: How many computers can the SlingPlayerTM software be installed on?

    A: Presently, the SlingPlayerTM software can be installed on an unlimited number of computing devices. However, only one user can access their TV and its programming at any given time. The software for a PC or a Mac is free. However, Sling Media charges a one-time fee of $29.99 for the SlingPlayer Mobile software.

    Q: If I just want to use my Slingbox to watch TV on my compatible mobile phone, do I still need to set everything up using a PC or Mac?

    A: Yes. In order to correctly configure the Slingbox, you must install the software on a PC or Mac and follow the installation wizard. Once configuration is complete, you will then be able to use a Windows Mobile or Palm OS to watch and control your home TV.

    Q: My TV is in a different room than my broadband modem and router. How am I supposed to connect the SlingboxTM to it?

    A: Check out the SlingLinkTM. It turns any electrical outlet into an Ethernet jack. The product comes as a pair. You plug one into the wall wherever your router is located and use the included Ethernet cable to plug it into one of the ports on the router. Plug the other SlingLink into the wall wherever your Slingbox and video source is located and plug the Ethernet cable into the Slingbox. The SlingLinks create a network connection using the electrical wiring in your home.

    You can also use a wireless gaming adapter to connect the Slingbox to your router, much in the same way a gaming console is connected to the Internet.

    Q: Do I need a static IP address for my SlingboxTM?

    A: No, the SlingboxTM can find your IP address if it is dynamically generated. Don't worry if you don't know your IP address and whether it's static or dynamic. The Slingbox features a Finder service that seamlessly and easily allows you to connect to your Slingbox at the touch of a button.


    Using your SlingboxTM

    Q: What do I need to get started?

    A: You will need the following items to get started:

    1. Broadband cable or DSL high-speed Internet connection (Minimum Upstream Network Speed of 256 kbps)
    2. Home Network Router
    3. If your TV cable connection is located in a different place than your Internet connection, you will also need a SlingLink or Ethernet bridge, which brings network connectivity to any electrical outlet.
    4. Windows or Mac based PC and/or a Windows Mobile or Palm OS Powered PDA or phone with a 3G Data Connection or WiFi for your remote TV viewing.

    Q: How do I set up the SlingboxTM?

    A: Follow these 5 simple steps to set up your Slingbox:

    1. Connect your TV/video source to the SlingboxTM.
    2. Connect the SlingboxTM to your network/router.
    3. Connect the SlingboxTM to a power outlet.
    4. Install the SlingPlayerTM software on your PC or Mac or compatible Mobile phone.
    5. You are now ready to watch your TV anywhere.

    Q: What are the minimum system requirements to operate my SlingboxTM?

    A: Minimum System Requirements

    Windows XP SP2/2000/MCE

    • Pentium IV 1GHz
    • 256MB RAM
    • 100MB Free Hard Disk Space
    • Graphics Card (24-bit color)
    • Sound Card (16-bit)
    • CD-ROM Drive
    • Ethernet Network Connectivity (wired, 802.11 a/b/g, or Powerline)

    Windows Vista

    • Pentium IV 1GHz
    • 1GB RAM
    • 100MB Free Hard Disk Space
    • Graphics Card (24-bit color)
    • Sound Card (16-bit)
    • CD-ROM Drive
    • Ethernet Network Connectivity (wired, 802.11 a/b/g, or Powerline)

    Macintosh

    • A Macintosh computer with a 700MHz or faster PowerPC G4, PowerPC G5, Intel Core Duo, or Intel Xeon processor
    • Mac OS X v10.3.9 (or later recommended)
    • 125MB of free local disk space
    • 512MB of RAM (1GB or more recommended)
    • Ethernet Network Connectivity (wired, 802.11 a/b/g, or Powerline)

    Q: Can I change channels and access my DVR programming?

    A: Your SlingboxTM on-screen remote can change channels on your home TV and will give you full access to your DVR recorded programming. Anything you can do at home using your remote control, you can do from a compatible computer or mobile phone equipped with an Internet connection.

    Q: Can I use the SlingboxTM with a wireless router?

    A: Yes, you can connect the SlingboxTM to an existing wireless network router by using SlingLinkTM, an Ethernet bridge. In addition, you could connect your Slingbox to a wireless router using a wireless gaming adapter, similar to the method used by gaming consoles for network connectivity. Once connected to the wireless router, your Slingbox experience is now very mobile in and around your house as you could take your laptop into a room that doesn't have a TV and be streaming your home TV wirelessly to your laptop or compatible mobile phone.

    Q: Can the SlingboxTM record shows to my computer's hard drive?

    A: The SlingboxTM streams live video from the source device. You cannot use the SlingboxTM or SlingPlayerTM software to record the stream. However, you can control your DVR back home to record shows and you can use the SlingPlayer software to watch already recorded shows from your DVR.

    Q: Do I have to carry the SlingboxTM with me?

    A: No, simply hook the SlingboxTM up inside your home, and leave it there. Use the SlingPlayerTM software on your computer or compatible mobile phone to access your SlingboxTM to watch and control your home TV and its programming - from anywhere.

    Q: What happens if I am using the SlingboxTM, and someone at home is watching TV at the same time?

    A: In most situations, both of you will be watching and controlling the same device. However, the SlingboxTM PRO and TUNER have an internal tuner, so for standard cable (coaxial) inputs, you can set up your SlingboxTM to watch either your TV, DVR, etc., while the remote user watches standard cable (or vice versa). In addition, many customers connect the Slingbox to a secondary TV or a secondary TV source in another room to avoid remote conflicts.

    Q: Are there subscription fees?

    A: No. You can watch your TV and its programming on your compatible cell phone, PDA, laptop or desktop with no monthly subscription fee. However, in order to watch TV on your cell phone/PDA, you do need a video service plan from your carrier.

    Q: Do I need to leave my TV or source device on in order to use the SlingboxTM?

    A: No, the SlingboxTM gives you full remote control over the source device, so there is no need to leave your TV on. As long as the Slingbox is connected to the source, it will stream your TV and other video content to you.


    Supported Devices

    Q: What audio/video devices are compatible with the SlingboxTM?

    A: The following devices are currently compatible:

    • DVRs (TiVo®, ReplayTV®, DISH®, DIRECTV® etc.)
    • Satellite Receivers (DIRECTV®, DISH®, etc.)
    • Cable Set-Top Boxes (Comcast, Cox, Time Warner, Cablevision, etc.)
    • DVD Players (Pioneer®, Samsung®, Sony®, etc.)
    • VCRs (Aiwa®, Hitachi®, JVC®, etc.)

    Q: Will the SlingboxTM work with my cable box, satellite box or digital video recorder (DVR)?

    A: Most likely, yes. We support over 5,000 different devices with IR emitters that are used to control the set-top box. If your set-top box is not supported, please let us know and we will work to make sure it is supported in the next version of software.

    Q: Does the SlingboxTM work with High Definition (HD) signals?

    A: Yes, with both the SlingboxTM PRO and HD Connect Cable you can watch and control your HD content. The Slingbox and SlingStream technology adapts the compressed video stream to match the available network and Internet bandwidth to provide the best possible video quality, whether running on a supported computer or compatible mobile phone. The Slingbox PRO with the HD Connect cable physically link HD devices, but they do not stream HD-quality video.

    Q: Can I install the SlingPlayerTM on an Apple Mac OS-based computer?

    A: Yes, all SlingboxTM are compatible with Apple® Mac® OS-based computers and works with your Apple TV™, too.

    Q: Can I install the SlingPlayerTM on my cell phone or PDA?

    A: Our SlingPlayer software is compatible with Windows® Mobile-based and Palm OS (BETA) devices. SlingPlayerTM Mobile supports any type of Internet connection on your mobile device, including 3G cellular services such as EV-DO or UMTS, Wi-Fi USB or Bluetooth-based connections. The mobile software costs $29.99 (one-time fee) and you will need a data plan or WiFi connection on your mobile device.

    Q: Can I use the SlingboxTM with a PSP?

    A: Not at the present time.

    Q: Can I use the SlingboxTM with an Apple TV, an iPod, Front Row or the iPhone?

    A: Breakdown by device follows below.

    Apple TV

    You can watch or listen to your Apple TV in SlingPlayer. With the Apple TV, you'll need the Slingbox PRO and HD Connect cable to access your favorite TV shows, movies and music on a PC, Mac, Windows Mobile or Palm OS smartphone.


    iPod in an Apple Universal Dock or in an Apple iPod Hi-Fi*

    When your iPod is in an Apple Universal Dock or in an Apple iPod Hi-Fi, you can control it using SlingPlayer.* You can play your favorite music using the SlingPlayer and iTunes software. If you have a video iPod, you can watch movies, as well. Either the Slingbox PRO or the Slingbox AV can be used with an iPod. *Note: Your iPod must be in an Apple Universal Dock or in an Apple iPod Hi-Fi for SlingPlayer to work with it. iPod docks and accessories from other companies are not supported.


    Macintosh with Front Row and an Apple Remote

    You don't need the Apple Remote to use SlingPlayer, but your Mac must have a built-in infrared port and Front Row software installed on it. If your Mac came with an Apple Remote, it probably has a built-in infrared port. Either the Slingbox PRO or the Slingbox AV can be used with a Macintosh with Front Row.


    iPhone

    Currently, the iPhone is not supported.