Frequently Asked Questions
How can I find out if a product is available in-store or online?
You can see a product's in-store or online availability in several places:
- Product list page
- Product description page
- Your cart
Is the selection the same online and in-store?
Product selection on BestBuy.com may vary from our stores. There may be limited quantities or we may be testing certain items in select markets. Also, we can offer a broader selection online because we ship these items directly from our distribution centers.
What if an item I ordered is on backorder?
If an item you've ordered is on backorder, we'll send you an e-mail to let you know the estimated arrival time. You can choose to wait for the item or cancel it.
Backorders remain active for 14 days on most products. If after 14 days the item is still on backorder, we will automatically cancel the item.
We will not charge your credit card until the item is shipped. If you used PayPal, your PayPal account was charged at the time you placed the order.
Backorders benefit from our Low Price Guarantee. If the price drops at the time of shipment, you will automatically get the lower price.
What does "limited quantities" mean?
Best Buy may sometimes limit quantities purchased per person, per household or per order. These restrictions include orders placed from the same BestBuy.com account or credit card, and sometimes even orders that use the same billing and/or shipping address. We reserve the right to limit quantities sold, including the right to limit or prohibit sales to dealers.
Do you offer rain checks?
BestBuy.com does not offer rain checks for products sold online. Best Buy stores may offer rain checks when advertised products are out of stock.