Best Buy is dedicated to always offering the best value to our customers. We will match the price, at the time of purchase, on a Price Match Guarantee product if you find the same item at a lower price at a Designated Major Online Retailer or at a local retail competitor's store.
If you find a qualifying lower price online, call 1-888-BEST BUY and direct a customer service agent to the web site with the lower price, or when visiting a Best Buy store, one of our employees will assist you.
On qualifying products, Best Buy will then verify the current price to complete the price match.
Exclusions apply including, but not limited to, Competitors' service prices, special daily or hourly sales, and items for sale Thanksgiving Day through the Monday after Thanksgiving. See the list of Designated Major Online Retailers and full details.
Excellent Modem, Impressive Speeds
Posted by: Johnnyboy84 from: New York, NY on
After searching high and low for months for this modem I finally found it at an awesome price at Best buy. I'm glad I bought it I have been paying for ultimate speed but only getting 100mbps because I was being limited by my old Arris/Motorola 6141.
I called up Time Warner and activated it but it took the technician a few tries to get it right. Approximately an hour more or so. This modem is different from the 6141 the internet activity indicator is located in the back of the router where you plug in the ethernet cable. This is vital to know because I assumed that it wasn't set up properly but it was. All the front icons should be solid the top and bottom icon are white and the two middle are a steady blue. None of the icons shouldn't blink once connected but my main issue was with my Belkin N600DB it was limiting my upload speed drastically. After sometime I realized that it didn't support the ultimate speed that TWC is giving me. I was still getting around 90mbps which was my old ultimate 100 speed. So I needed a router with gigabit support and this router wasn't cutting it.
I purchased an Asus RT-AC68P and it fixed all of my problems after some configuration and change of wireless settings. I spent much longer on this than I should have if I had done just a bit more research it would have been an easy set up. I'm not complaining by any means but I am overall happy with my purchase. I'll break in my new devices tomorrow with my PS4 and some Netflix streaming.
If you want the best speed TWC currently offers in NY then do yourself a favor and pick this modem up. I also purchased a geek squad warranty in case it goes bad then I'm covered.
14 out of 14 found this review helpful.
Great modem and super fast
Posted by: Ladera from: on
My 5 year old Motorola 6120 went bad last week and after having the Cox technician in my house I Ask him between the 6141 and the 6183 what will be best and he told me for $30 more I would go for the other one and you should be good for the next 4 or 5 years even if we keep upgrading. We recently got 100 Mbps downstream upgrade here in Ladera Ranch so as you can see in the picture I'm getting on my Pc 110 to 120 Mbps downstream and 5 to 10 upload. My Laptop gets 75 Mbps down and 5 upload, he told me according to our plan I should have 8 channels down and 4 up and this one has 16 down so I'm good. All you have to do is plug the cables and call your cable company to give them the MAC address of your modem and serial number I was ready in about 15 minutes to surf the net
We have 3 computers including one iMac, 3 cells, 1 iPod, 1 iPad, 1 media player, game console and 3 blu ray players hook to the wall and streaming Netflix and no problem whatsoever on any device. My only concern is if you check on the picture this modem gets very hot 103F towards the back on any given day just browsing and doing our usual stuff is on my closet but is well ventilated, my older one didn't get hot at all compare with this guy but maybe is normal. I turn off at night modem and router since both are plug to an outlet surge protector just in case. Cox tech told me don't turn off the modem and always leave it on, just turn off the router if you want to stop the internet but I don't see the need for it if I'm not using the internet and all our devices are off. Specially since this little guy is like a big hot blue disco ball with those bright blue led lights, is insane you can see that on the picture as well I wished they would give an option to dim the lights at least at night it would be good I can't imagine someone having this on their room.
Another good thing is you can check on your browser the status of your modem with lots of info in regard to all the channels plus product info, event logs, addresses and configuration so it has plenty of information in case something goes wrong.
So far I'm very happy everything is good in case you wonder my router is a 4 year old Netgear WNDR3800 running strong too. Hope this review helps anyone who is looking into this modem.
Big thanks to the Best Buy employees for helping me find this guy since the closest one to my house didn't have any, they check on their computers and told me to go to the one in Irvine who had one left and I got it. This one is selling like hot bread so always ask if they don't have any in stock.
Only giving 4 stars because of the lights and heat.
16 out of 19 found this review helpful.
Solid Cable Modem
Posted by: JaJA6009 from: Atlantic City, NJ on
This modem is a great deal. First Comcast will rent you an inferior modem for $8-10 a month. This modem will pay for itself and offers a bit of future proofing as internet speeds increase. At 600 Mbps it is still too much modem for the 100Mbps that Comcast gives me with Blast. But I can grow into it as speeds increase. I paired this modem with a Asus 86U 1900 router and my speeds are incredible. On AC Wifi on the Apple Airpad 2 I got 125Mbps! On AC Wifi on an LG G3 I got 118 Mbps. On my gaming PC that is hooked up to the router via MoCa cable connection I get 87 Mbps. This combo is already for me to stream 1080p from Netflix or Google play but it is still good enough to be able to do Ultra high def 4K when I do buy a new TV.
Its only downside is price. You dont need this modem to do what Im doing. But it is future proof for many years to come.
7 out of 7 found this review helpful.
Posted by: rewithey from: on
Purchased to replace the Comcast Xfinity X1 modem/router/telephone combo piece of junk that came with my installation. Many times the Xfinity modem would loose connection, nearly weekly, even though the lights would indicate online. I even checked the service status online with my cell phone and found Comcast claimed "all good" on their end. Would have to reboot the Xfinity modem MANY times to get it back online AND work with my ASUS RT-AC68P router. Brought it home dreading the pending phone call to Comcast here in Hillsboro, Oregon. Plugged it in, opened my browser and presto! - it self activated on my account within 15 minutes - NO NEED TO CALL COMCAST!!!! Unplugged the PC ethernet cable, plugged it into my router - rebooted both and online again. Modem works great - still getting 124Mbps DOWN / 12Mbps UP.
Lost the landline VOIP phone - only got it because it was free and no one calls it but telemarketers anyway. Will keep the phone line on the account only because will I loose the new customer 2YR bundle price if I drop it increasing my monthy Comcast bill. This modem is worth EVERY PENNY!!!!
7 out of 7 found this review helpful.
An Absolute Must Buy
Posted by: cwarren from: on
If you want the highest possible speed out of your cable service, I would certainly say, look no further. No matter the Tier you have. The purchase pays for itself if you're leasing the equipment from your cable provider. There's absolutely no reason why someone should be leasing their equipment now, unless of course you just like to give the cable co. your money for no good reason.
7 out of 7 found this review helpful.
Great Modem for Price
Posted by: Manuel from: on
This Arris SB6183 Modem is working great. It was set up by the Comcast installer. I was previously with AT and T so I am very glad Comcast allows it's customers to own their own modem and therefore save the monthly rental feeI we were always paying in addition to AT and T. Plus with Best Buy's price match guarentee we saved even more as well as we were able to use a Best Buy Rewards certificate. So thanks to God when all was said and done we ended up paying about $9.99 plus tax for this $109.00 modem. It's a blessing from God!
6 out of 6 found this review helpful.
So Far on Time Warner
Posted by: Minos from: on
For the longest time, I've had this modem on backorder from A-maz-on but while I was shopping in store with my family, I passed by the modem section to find the 6183 by chance. I tried shopping for this on BB's website to no avail in-store. Wouldn't you know, it was here - but there was only one and it was in the wrong section. I don't even think there was a shelf tag for it as I had to take it to the computer sales desk to scan it. Sure enough, it was the same price.
TW had no problem allowing this modem on their cable line. I was up and running and not paying their modem fee in no time. I pull down exactly as I expect and am looking to pull down more, like 300+ in the future when or if my neighborhood gets upgraded.
My connection has only gone down 3 times since November 1, but I suspect that it is my router - I run pretty close to the most recent firmware of my router so I expect that I am a test dummy. Usually, when I experience too many interruptions, I downgrade my firmware to a known and reliable version. No fault of the modem.
The modem is white. At night, it is nearly translucdent, allowing the blue and green led's to shine and light up my ceiling and surrounding area. Great for a night-light. Bad for those sensative to any light at night.
This should last me for the next 5-years I suspect. I wouldn't recommend this for consumers not looking for the fasttest possible speed. The lesser versions of the Surfboard series should suffice the minimum requirements for slower service. This is the only modem from Moto that is allowed for the Ultimate plan.
6 out of 6 found this review helpful.
Posted by: mrfootball from: on
I am was not familiar with modems but purchased the Motorola Arris
SURFboard 600 series DOCSIS 3.0 Cable Modem to replace the modem I was renting from Time Warner Cable. It works great! Have
been using it for 1 month and works like a charm. Returned my old
modem to Time Warner Cable and now save $8.00 per month.
4 out of 4 found this review helpful.
Not a good purchase
Posted by: BEsud from: on
Purchased this modem in 4/20/2015. Spent several hours online with cable company and then Motorola to determine it was faulty and needed to be replaced. Motorola not good company to deal with! Yes, they will replace but still waiting for call back with return info. After this is done they will send me replacement if I pay $15. Then I have to pay to ship broken one back, another $15! Not good customer support. This could mean 5-7 business days without internet. Not something I could recommend.
5 out of 6 found this review helpful.
Posted by: Shane from: on
I got this as a replacement for the one rented out by Time Warner -- works great -- SUPER fast speeds -- no Wifi (which is great if you already use an airport Extreme). Only drawback? LED's are BRIGHT!!