ARRIS - SURFboard DOCSIS 3.0 Cable Modem - White

Download multiple HD movies in one minute by using this Arris SURFboard gigabit cable modem with up to 1.4GBps download speeds. This modem supports IPv4 and IPv6, the latest Internet standard, for greater connectivity and security. This powerful Arris SURFboard gigabit cable modem has 32 channels for downloading and eight for uploading.

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Overview

Best Buy Customer Reviews

5
Tremendous Upgrade Posted by: from: Ohio on For quite a long time, I've had Time Warner's fastest available internet. A few months ago, I gave Time Warner their router back and bought Netgear's NightHawk X6. From that alone I noticed a huge difference. I wish I would've bought this modem when I bought my router. Not only am I saving money by using my own hardware, but my network is now flawless. I have extremely fast, extremely reliable and extremely consistent internet now. Both the upload speeds and download speeds are maxed out to this modems capability and I have absolutely zero complaints. This modem is wonderful! If you want the best possible internet, this piece is essential.

5 out of 6 found this review helpful.

5
Light years above standard equipment Posted by: from: on After reading the reviews before buying this modem I expected a good product but didn't expect such a drastic exponential improvement. This modem is fast and reliable. The Comcast standard equipment seemed very buggy and this modem is rock solid stable. I'm getting 25% faster download speeds and never see a dip in performance even during peak hours. The standard equipment only provides 8 bonded channels. After hooking this up and calling Comcast to have them provision the new modem I'm getting 24 bonded channels. With its maximum 32 channel capability it is ready for any future upgrades Comcast rolls out. I have an Asis ac88u (unfortunately Best Buy doesn't carry this model) router hooked up to this and the combo results in crazy lightning fast speeds both wires and wireless and amazing distances. In a house with tons of usage (Xboxs, iPods,iPads, iPhones, smart TVs, firestick, laptops, Onkyo network receiver, and a desktop media server) I've not seen any lag on any device. Hands down highly recommend, both the surfboard 6190 and Asis ac88u (but together they're unbeatable)!!!!

2 out of 2 found this review helpful.

4
Issues Settings Up, Hopefully That's It Posted by: from: on Spent about $160 total after taxes. Had to buy a cable modem after my previous one died after 4 years (Zoom 5341). This Arris one was on Cox's approved DOCSIS 3.0 cable modems and seemed to be priced between the lower end models and the higher end models (which doubled as Wi-Fi routers and I already had a router so I didn't consider them). Issues I had setting up: Only had a quick start instruction manual. Which is fine, but they don't mention white lights (which is the standard for the power and online LED's). They start off/flash as green. This also confused the Cox rep I called when registering the Serial # and Mac ID with Cox. Online, they do not have the full user manual on their own Arris website. I Googled it elsewhere to save as reference. Also, on the Arris website, I could not register the product. I called their customer support and the Arris rep acknowledged the SB6190 models were having product registration issues. So just about a day in and speeds look good (133 Mb/s-11-18 ping on Cox Premier).

2 out of 2 found this review helpful.

5
Works with Time Warner Posted by: from: Carson on This is the second Cable Modem I've picked up from Best Buy. I wasn't sure if it would work with Time Warner and called to verify and the lady told me it wasn't compatible... but when I checked their approved list online it's listed there.. so I did a follow up call with another rep and was told it would work so I bought it. Activating it was easy.. the only bump was distinguishing one of the zeros from the "letter O" but after that it worked great. In case anyone was wondering about the channels, Time Warner has 16 Downstream Channels this device is able to use and 4 Upstream Channels, which isn't bad considering my previous model had about half of that. Seems to work OK and it does have Wall Mounting Holes on the side which lines up perfectly to the previous SURFBoard model I was using.

3 out of 4 found this review helpful.

5
Arris SB6190 DOCSIS 3.0 Cable Modem's Performance Posted by: from: on This is a top of the line cable modem only (with 32 download bonding channel and 8 upload bonding channel) that could easily satisfy a 300Mbps download / 20Mbps upload or more (Ultimate 300 Plan that I have). I just replaced my Arris SB6183 DOCSIS 3.0 (with 16 download bonding channel and 4 upload bonding channel) with this one, due to the fact that during peaks hours, usually between 5:00 pm to 11:30 pm, on the SB6183, I could only achieved 100 to 150Mbps download and about 10Mbps upload speed. While this ARRIS SB6190 DOCSIS 3.0, at least giving me 200Mbps download and 20+Mbps upload during that peak hours mentioned. Pros: Still super fast download/upload speeds considering peak hours involved. Cons: Still pricey. Time Warner Cable still utilizes 16 download bonding channel and 4 upload bonding channel which is the same as my old SB6183, while other cable companies utilizes at least 24 download bonding channel and 8 upload bonding channel to at least sustained download/upload speeds even at peak hours. NOTES: Time Warner Cable seems to IGNORE the fact that during those peak hours mentioned, a wide area of services experiencing downturn, which means they should have been doing something on their back-end to resolve this issue; however, support phone calls being done are/were fruitless as most of the time were from outsourced sites which mostly giving instructions to reboot the cable modem with no improvement of the issue whatsoever.

6 out of 6 found this review helpful.

5
Great Top End Cable Modem Posted by: from: on I purchased this modem to replace an SB6121 so that I could take advance of faster speeds now offered by my internet provider. This modem maxes out speeds over 1GB (1000 MB), so it's future proofed for years. It's definitely not a low budget item, but if you want/need to max out Internet speed, you really can't go wrong here. I've also found it performs well over wireless with my Netgear Nighthawk router.

4 out of 4 found this review helpful.

5
Great Modem! Posted by: from: Wheaton, IL on I have used an Arris SB 6121 cable modem for 5 years and it served me well. Recently, Comcast dropped support for that modem so I decided to upgrade and buy this one. Yes, my SB 6121 still works, but if you have a problem with your service and call 1-800-Comcast, they will blame the modem (they know which modem you have) irrespective of what the real issue is. Why risk arguing with Comcast--rarely do you ever win! Five years is an acceptable life span for a device like a modem, so I bought the SB 6190 at Best Buy in Lombard, IL, and used the Amazon pricing for a price match. The process at the store for price matching and checking out was outstanding. I was in and out of the store in 10 minutes. When testing my internet connection on DSLreports, my SB 6121 modem got terrible bufferbloat ratings, C- or a D, whereas the SB 6190 typically gets an "A" rating. The speed achieved and quality ratings are about the same -- (download 70 Mbps, upload 10 Mbps) which is the agreed upon speed I have with Comcast and both modems get an A for quality. It appears the latency issue on the SB 6190 is much better, hence the bufferbloat improved rating. Some reviewers complain that the SB 6190 runs hot--my experience is that it runs a bit warm, but no warmer than my SB 6121. The SB 6190 has a maximum speed rating of 1.4 Gbps so if I decide to upgrade my Comcast service from my current 70 Mbps, it should work. Some people like to have their modem include a WiFi router. I believe that is a bad idea and here is why. The technologies are not the same, have evolved differently over the years and will continue to change separately in the future. For example, the latest WiFi standard is 802.11ac, however, a newer technology is due within the next year, specifically 802.11ax. Continuing on the modem side of this thought, my new SB 6190 modem has DOC 3.0 capability but a newer and improved technology, DOC 3.1 is coming shortly. I am hopeful a firmware update on my SB 6190 will be possible but who knows? In short, keep your modem purchase separate from your router! You will be doing yourself a BIG favor.

3 out of 3 found this review helpful.

5
Perfect for Top-Tier Internet Speeds Posted by: from: on I had no problems installing and activating this modem with Cox. I subscribe to the Premier Internet package (100 mbps down; 10 mbps up). I upgraded from the SB6141, which only bonds 8 downstream channels. With the SB6141, I saw download speeds of about 105 mbps. After installing the SB6190, my download speeds have increased to nearly 130 mbps. I didn't upgrade my Internet package. Rather, the additional bonded channels provided by the SB6190 provided a noticeable boost in speed. As such, I would highly recommend this modem to any cable subscriber on a plan with download speeds of at least 100 mbps, especially if you are using a modem that bonds less than 16 downstream channels (such as older SURFboard modems).

5 out of 5 found this review helpful.

4
Advised to upgrade ... Posted by: from: on Notification from Comcast advised my former modem was not taking advantage of increased download speed that I was subscribing to (200 mbps) and needed to upgrade. I did upgrade and when attached to modem directly via a ethernet cable the speed was faster (about 90 mbps), but the wifi connection did not have an increase in speed (used Xfinity Speed Test to test this). My wifi router may be too slow (although it is suppose to handle up to 300 mbsp). I guess the router will need to be upgraded as well to take advantage of Comcast increased speed. I would recommend this modem due to ease of set up but only purchase if you have a very old modem that needs replacement (this replaced a Surfboard 6120).

1 out of 1 found this review helpful.

4
The Modem exceeded my expectations. Posted by: from: Atlanta, GA on The Modem exceeded my expectations given that I previously purchased the more expensive Nighthawk modem and needed to return it. The problem with the nighthawk was that it did not activate with Comcast even though it says that it is comcast approved right on the box. Comcast could not get it to work. So back to the Arris. Setup and activation seamlessly uneventful.

3 out of 3 found this review helpful.

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