This ARRIS SURFboard cable modem uses DOCSIS 3.0 technology to ensure speed that lets you surf the Web and download videos, music and images with ease. The integrated wireless network (802.11n) is backward compatible with 802.11b/g access points.
Easy install, non tech can do it, look at pictures
Posted by: Diablodude from: Milton, Wisconsin on
* Internet research on SBG6580
* User reviews
* Contact Charter Cable to verify compatible and approved (yes)
* I am NOT an IT guy
Despite the bad and negative reviews I went to Best Buy to get one of these since I had a rental modem for 15 years, yep $7/mo :(
The guys at the store confirmed the part number and said installation wa straight forward, just follow the instructions verbatim. I had a coupon, gift card and store credit so I got this at a redicously low price. I went home and opened the box and read the very short and concise instructions. I Followed them VERBATIM and in 14 minutes I was uninstalled and reinstalled and running. I then went to the Motorola webite and watched 3 quick videos (not required). I then renamed my SSID and set up a Guest network in another 10 minutes. This thing is fast, I hit the button and the answer is there for old and new websites. I have the router in the lower level of my 3 story home. My kid took a laptop out side and 150 ft away from house and still had a connection at 2 BARS.
Follow the very short instructions VERBATIM and be amazed.
Motorola did a very nice job on documents, product and performance.
43 out of 44 found this review helpful.
Bad Reviews are Wrong
Posted by: mgheard from: Alabama on
I bought this despite the bad reviews here.
I must say that those bad reviews are incorrect. Those experiencing dropped connections and/or poor speed must be using a bad cable provider and/or not paying for the proper amount of internet speed. This thing can only perform as well as the service you are feeding to it - and it can handle just about any speed available for residential cable customers. For reference I have the performance internet from Comcast/Xfinity.
The price is a little high, but I believe it is worth it when you factor in that you can drop your monthly modem lease from your cable company and AND that you can drop using a separate router - thus eliminating wires and an outlet on your surge protector/wall outlet.
My household regularly sees wifi usage between 2 iphones, 2 ipads, an xbox 360, and macbook pro, and samsung bluray player, and with this device none of them drop connection or slow in speed when multiple devices are in use.
The password that comes with the device is long - but that's added security.
32 out of 33 found this review helpful.
It really doesn't work... Really...
Posted by: Arrjay from: Minneapolis, MN on
I wish I could give it more than one star because, in my opinion, the rest of it is fine. It's a home device, and for that, it actually does quite a lot. There are a couple of quirky things that make no sense (like the prompts for changing the admin password is totally beyond comprehension), but that's not the issue.
The issue is that a great idea, and a great company, put out a product that's a bloody disaster.
My experience matches so many others. Works great, then stops. Once it stops, it's about as useful as an AMC Pacer (sorry Pacer enthusiasts :-).
Mine started failing by the wireless component simply disintegrating. It stopped working all of a sudden, but not for every device. But if you could connect, it wouldn't necessarily pass you through to the WAN. If you couldn't connect, the failure would be unreachable device, no response or your PSK is wrong (it's not). After hours tweaking it and coaxing it (to the point of removing all security and threatening it with bodily harm), the wireless came back to life (but I also had to rename the SSID... Huh?)
This was a short-lived victory (if you can call it that) since after that, it went to the next level and started dropping the entire cable connection multiple times per day. The only recovery is to pull the power and let it reconnect. Then you have internet for anywhere from 30 minutes to 2 hours. Unacceptable even if you didn't have electricity.
No chance for redemption, and the dream of the space and outlet savings of an all-in-one is toast. replacement will be a stand-alone modem that has reliability (like it's Motorola brother) and a router like a Netgear.
19 out of 20 found this review helpful.
Wireless range weak, clumsy interface...
Posted by: Shenan from: Bryan, TX on
I have been setting up networks for many years (approaching two decades) - I would not go this route again. I had decided, in my own home, that since my modem was giving me trouble and my router had all but fried - due to a recent lightning incident - I would replace my modem and WAP(Wireless Access Point)/Gigabit router in one shot. A little research said that some people were having disconnect issues with this particular product - but given the number of positive vs. negative reviews - I figured giving it a shot would be worth it.
It was easy enough to get connected as the modem for my ISP (Suddenlink) and although limited - I was able to get the WAP setup generally in a manner I wanted. So then I tested the speed - about the same as my old modem/router combination wired and wireless. No surprise really. Then I decided to check out the wireless range... and that's when I decided to return it within 5 hours of having purchased it. It has approximately 3/5 the range of my previous three WAPs. That MAY be generous even. Given the locations where it failed were the locations where wireless gets used the most in my home - this was a no brainer return.
If you have a REALLY small apartment or something - not long, generally square and likely below 1000 sq. ft. - this might do it for you. If not - I recommend Netgear access points.
As for the interface comment - perhaps I am biased after using Netgear for many years. I found it to be utilitarian in look without the function you would expect. You had to CHOOSE 2.4 or 5MHz - could not have both. The interface for entering reserved IPs and forwards and other such things worked - but when you did something wrong (mistype) the error was such that you had no idea what just happened.
Some places had essentially too much information for most users and others - way to little for all.
I give it a 1 out of 5. I don't recommend it at all.
19 out of 20 found this review helpful.
After a month, this is a worthless router
Posted by: Epete from: Cincinnati, OH on
I purchased this product about two months ago from my local Best Buy location. I admit I am very uneducated when it comes to routers, but I knew my old one had died and it needed replaced. The gentleman in the store told me that if I got this modem/router combo, I could return the modem from my local cable company and no longer have to worry about the monthly charge for it. I figured the extra money for the Motorola would end up saving me money in the long run. Boy, was I wrong!
The product was easy enough to install (although I had to Google the user name and password to set up the security because it did not specify what it was ANYWHERE in the measly directions). For the first month all seemed well. The connection was fast and it was able to handle the multiple devices we have in our home. However, after about a month of use, the wireless connection began to drop. At first it was only once or twice a day and I thought it was perhaps the cable connection. So I hooked up my computer directly do the modem and had no problem, while I watched the wireless internet connection drop on my tablet. This proved that the wireless was the issue. Of course, this happens after I spend about $150 and it is past the return period!!!!
I called Motorola and was told I would be charged $30 just to get one question answered. To me, this is ridiculous. I have researched online and found that this is apparently a very common problem with this modem/router. I would NEVER recommend this to ANYONE...EVER!!! I am so sorry I bought this and didn't just get a simple router. It would have saved me a lot of extra time, money, and stress. If I could give this hunk of junk zero stars, I would.
32 out of 38 found this review helpful.
Posted by: InstructionReader from: Oklahoma City,OK on
To everyone on here making this product out to be such a piece of junk, read the instructions. Almost all of you I'M sure use Comcast and those of you who don't and still have problems are using another service that does not support (DOCSIS 3.0 technology). This is the fastest internet speed available in the U.S. at this time and that is what this modem is intended for so before you go bashing a perfect product, "READ THE INSTRUCTIONS!!!"
18 out of 19 found this review helpful.
It's a no go
Posted by: jaxsonBill from: Jacksonville FL on
I bought this modem hoping to gain some performance and to clear up some desk space. I was happy with the performance of the hardware that was plugged into the modem but the wifi performance was terrible. The biggest problem I experienced was with streaming Netflix through my PS3. The playpack would stop every 10 min. or less because of lost connection and then you would have to wait to rebuffer again before proceding. I returned the unit and bought the SURFboard SB6121 modem and hooked it to my belkin router. This worked great and I can stream HD content thru the PS3 with absoluty no issues.
15 out of 15 found this review helpful.
if i had 2 more thumbs ill give it 4 thumbs down,
Posted by: Veye from: Chicity on
(i have comcast) the main problem is the combo concept it work great as a modem only but the router part of it is top of line garbage. if there is any issue with this product that you will have its router related. the device needs to be taken off shelves and recalled. I asked the clerk at the returned counter about this item. she laughed and said this item has the highest return rate and that people always complain about the wifi connetion....FYI.. the setup was also hard to figure out and the wireless went out in the first hour... took it back and got the $99 surf board extreme cable modem and the $90 netgear n600 dual band router. unlike DSL, i guess cable modems are not yet ready to be built in to an all in one device, BUY SEPARATE
21 out of 24 found this review helpful.
Works better as a cable modem
Posted by: Kwood from: Bangor, ME 04401 on
We bought the SBG6580 about 3-4 months ago to replace a Time Warner Cable provided modem that was nothing, but problems. We are subscribed to Time Warner Extreme with 30mbps down/5mbps up and it constantly delivers the speed we pay for and gives us a ping range between 30&40ms. For awhile after purchasing we had multiple problems with our service with the modem rebooting and causing slow downs and giving us a page full length of error codes, but after we had Time Warner come out and replace our drop cable we have not had anymore issues. If you live in a big house such as I do I would suggest bridging the modem and set it up with a Airport Express to expand your WiFi coverage. Overall this modem may have a few problems, but all in all it works, easy to setup and delivers the speed we pay for
16 out of 17 found this review helpful.
So far soo good
Posted by: answrman from: Phoenix, AZ on
I have COX High Speed Internet and this modem is finally on their approved list of modems. I am replacing my old SBG 900 Surfboard which has served me well for the past 5 years. I've been waiting for an all in one cable modem with 802.11n and this unit fits the bill.