This ARRIS SURFboard cable modem uses DOCSIS 3.0 technology to ensure speed that lets you surf the Web and download videos, music and images with ease. The integrated wireless network (802.11n) is backward compatible with 802.11b/g access points.
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Easy install, non tech can do it, look at pictures
Posted by: Diablodude from: Milton, Wisconsin on
* Internet research on SBG6580
* User reviews
* Contact Charter Cable to verify compatible and approved (yes)
* I am NOT an IT guy
Despite the bad and negative reviews I went to Best Buy to get one of these since I had a rental modem for 15 years, yep $7/mo :(
The guys at the store confirmed the part number and said installation wa straight forward, just follow the instructions verbatim. I had a coupon, gift card and store credit so I got this at a redicously low price. I went home and opened the box and read the very short and concise instructions. I Followed them VERBATIM and in 14 minutes I was uninstalled and reinstalled and running. I then went to the Motorola webite and watched 3 quick videos (not required). I then renamed my SSID and set up a Guest network in another 10 minutes. This thing is fast, I hit the button and the answer is there for old and new websites. I have the router in the lower level of my 3 story home. My kid took a laptop out side and 150 ft away from house and still had a connection at 2 BARS.
Follow the very short instructions VERBATIM and be amazed.
Motorola did a very nice job on documents, product and performance.
37 out of 38 found this review helpful.
Bad Reviews are Wrong
Posted by: mgheard from: Alabama on
I bought this despite the bad reviews here.
I must say that those bad reviews are incorrect. Those experiencing dropped connections and/or poor speed must be using a bad cable provider and/or not paying for the proper amount of internet speed. This thing can only perform as well as the service you are feeding to it - and it can handle just about any speed available for residential cable customers. For reference I have the performance internet from Comcast/Xfinity.
The price is a little high, but I believe it is worth it when you factor in that you can drop your monthly modem lease from your cable company and AND that you can drop using a separate router - thus eliminating wires and an outlet on your surge protector/wall outlet.
My household regularly sees wifi usage between 2 iphones, 2 ipads, an xbox 360, and macbook pro, and samsung bluray player, and with this device none of them drop connection or slow in speed when multiple devices are in use.
The password that comes with the device is long - but that's added security.
26 out of 27 found this review helpful.
It really doesn't work... Really...
Posted by: Arrjay from: Minneapolis, MN on
I wish I could give it more than one star because, in my opinion, the rest of it is fine. It's a home device, and for that, it actually does quite a lot. There are a couple of quirky things that make no sense (like the prompts for changing the admin password is totally beyond comprehension), but that's not the issue.
The issue is that a great idea, and a great company, put out a product that's a bloody disaster.
My experience matches so many others. Works great, then stops. Once it stops, it's about as useful as an AMC Pacer (sorry Pacer enthusiasts :-).
Mine started failing by the wireless component simply disintegrating. It stopped working all of a sudden, but not for every device. But if you could connect, it wouldn't necessarily pass you through to the WAN. If you couldn't connect, the failure would be unreachable device, no response or your PSK is wrong (it's not). After hours tweaking it and coaxing it (to the point of removing all security and threatening it with bodily harm), the wireless came back to life (but I also had to rename the SSID... Huh?)
This was a short-lived victory (if you can call it that) since after that, it went to the next level and started dropping the entire cable connection multiple times per day. The only recovery is to pull the power and let it reconnect. Then you have internet for anywhere from 30 minutes to 2 hours. Unacceptable even if you didn't have electricity.
No chance for redemption, and the dream of the space and outlet savings of an all-in-one is toast. replacement will be a stand-alone modem that has reliability (like it's Motorola brother) and a router like a Netgear.
19 out of 20 found this review helpful.
Wireless range weak, clumsy interface...
Posted by: Shenan from: Bryan, TX on
I have been setting up networks for many years (approaching two decades) - I would not go this route again. I had decided, in my own home, that since my modem was giving me trouble and my router had all but fried - due to a recent lightning incident - I would replace my modem and WAP(Wireless Access Point)/Gigabit router in one shot. A little research said that some people were having disconnect issues with this particular product - but given the number of positive vs. negative reviews - I figured giving it a shot would be worth it.
It was easy enough to get connected as the modem for my ISP (Suddenlink) and although limited - I was able to get the WAP setup generally in a manner I wanted. So then I tested the speed - about the same as my old modem/router combination wired and wireless. No surprise really. Then I decided to check out the wireless range... and that's when I decided to return it within 5 hours of having purchased it. It has approximately 3/5 the range of my previous three WAPs. That MAY be generous even. Given the locations where it failed were the locations where wireless gets used the most in my home - this was a no brainer return.
If you have a REALLY small apartment or something - not long, generally square and likely below 1000 sq. ft. - this might do it for you. If not - I recommend Netgear access points.
As for the interface comment - perhaps I am biased after using Netgear for many years. I found it to be utilitarian in look without the function you would expect. You had to CHOOSE 2.4 or 5MHz - could not have both. The interface for entering reserved IPs and forwards and other such things worked - but when you did something wrong (mistype) the error was such that you had no idea what just happened.
Some places had essentially too much information for most users and others - way to little for all.
I give it a 1 out of 5. I don't recommend it at all.
19 out of 20 found this review helpful.
After a month, this is a worthless router
Posted by: Epete from: Cincinnati, OH on
I purchased this product about two months ago from my local Best Buy location. I admit I am very uneducated when it comes to routers, but I knew my old one had died and it needed replaced. The gentleman in the store told me that if I got this modem/router combo, I could return the modem from my local cable company and no longer have to worry about the monthly charge for it. I figured the extra money for the Motorola would end up saving me money in the long run. Boy, was I wrong!
The product was easy enough to install (although I had to Google the user name and password to set up the security because it did not specify what it was ANYWHERE in the measly directions). For the first month all seemed well. The connection was fast and it was able to handle the multiple devices we have in our home. However, after about a month of use, the wireless connection began to drop. At first it was only once or twice a day and I thought it was perhaps the cable connection. So I hooked up my computer directly do the modem and had no problem, while I watched the wireless internet connection drop on my tablet. This proved that the wireless was the issue. Of course, this happens after I spend about $150 and it is past the return period!!!!
I called Motorola and was told I would be charged $30 just to get one question answered. To me, this is ridiculous. I have researched online and found that this is apparently a very common problem with this modem/router. I would NEVER recommend this to ANYONE...EVER!!! I am so sorry I bought this and didn't just get a simple router. It would have saved me a lot of extra time, money, and stress. If I could give this hunk of junk zero stars, I would.
32 out of 38 found this review helpful.
It's a no go
Posted by: from: Jacksonville FL on
I bought this modem hoping to gain some performance and to clear up some desk space. I was happy with the performance of the hardware that was plugged into the modem but the wifi performance was terrible. The biggest problem I experienced was with streaming Netflix through my PS3. The playpack would stop every 10 min. or less because of lost connection and then you would have to wait to rebuffer again before proceding. I returned the unit and bought the SURFboard SB6121 modem and hooked it to my belkin router. This worked great and I can stream HD content thru the PS3 with absoluty no issues.
15 out of 15 found this review helpful.
Posted by: UWInfoTechStudent from: Seattle Washington on
Super easy to hook up with Comcast. Must hook it up through the Ethernet connection 1st. You CANNOT do wireless setup until its registered through Comcast. After you select "wired setup" it takes you to the Comcast website to finish the install. It registers the product through there website so you can use it. After its registered through Comcast, go to motorola's website 192.168.0.1 ----- User:admin ------ Password:motorola ----- to set up the wireless on your computer.
hope this helps all who bought this. This is SUPER FAST!! Download speed are faster then Comcasts ratings with this modem.
13 out of 13 found this review helpful.
Avoid this thing.
Posted by: GregP74 from: Rockford, IL on
I had to replace a cable modem Comcast said was too old and wouldn't work anymore. I figured it would be nice to have the modem and router all in one unit so I went with this one.
It was simple to set up and get online, but that's where the part ends.
The wireless on this thing is really flaky. When my pcs come out of sleep mode every other router I've used reconnects immediately. This one connects for a second, then disconnects and takes another one to five minutes to reconnect. That was just one issues.
A week after I got it, I started having issues with losing the internet. I figured I had brand new hardware so it must be on Comcast's end. After numerous phone calls Comcast got a tech out to me 10 days later and found no problems with my cable. They determined the new modem was at fault.
So today I boxed it up to return it and was told that I can't because I've had it for more than 15 days. Had I known their product was faulty I would have returned it much sooner, but I assumed that it was brand new and functioning properly and the problem was on Comcast's end.
So now I've purchased another new modem and router and I'm sitting here out $143 and change because Best Buy won't take back a defective item. Not pleased.
13 out of 13 found this review helpful.
Very fast, but inconsistent connection
Posted by: ExtremelyUnreliable from: Millville, NJ on
I bought this modem when I learned that Comcast had upgraded my internet speed and that the modem I had was not taking advantage of it. I bought this modem despite the mediocre reviews figuring that people with bad experiences are more likely to respond than the majority with a good experience. Also, I am quite tech savvy, so I figured any minor issues could be easily overcome.
I opted to get this model to have an all-in-one solution replacing the older modem and Apple router that have been reliable for years. At first I was quite pleased with the ease of setup and ability to get online, but that was off my desktop that was hardwired to the modem. I was blown away by the speed and quite happy, for a while.
At first (for about 5-10 minutes) the WiFi was great and I was enjoying fast speed over that as well, but then my devices began to drop. I changed settings, refreshed settings restarted all devices and the modem itself, but I could never get a reliable connection. Figuring it was an issue with the WiFi part I opted to disable this and use my tried and true Apple WiFi router. After some reconfiguration I got this working and it was more stable than the built-in, but not as stable as it was before. I've been getting on average 1-3 days of reliable connections on WiFi (with some small periods of slow/no connection), but I have to manually or by software reset my network a few times a week. Right now I am putting up with this based on the high speed and relatively reliable connection, but I am keeping my eyes open for a better modem or for when my wife has enough of the kids being upset about not being able to get online and I'm on the road unable to reset the system.
13 out of 13 found this review helpful.
Works better as a cable modem
Posted by: Kwood from: Bangor, ME 04401 on
We bought the SBG6580 about 3-4 months ago to replace a Time Warner Cable provided modem that was nothing, but problems. We are subscribed to Time Warner Extreme with 30mbps down/5mbps up and it constantly delivers the speed we pay for and gives us a ping range between 30&40ms. For awhile after purchasing we had multiple problems with our service with the modem rebooting and causing slow downs and giving us a page full length of error codes, but after we had Time Warner come out and replace our drop cable we have not had anymore issues. If you live in a big house such as I do I would suggest bridging the modem and set it up with a Airport Express to expand your WiFi coverage. Overall this modem may have a few problems, but all in all it works, easy to setup and delivers the speed we pay for