Canary CAN100USBK Indoor Wireless High-Definition All-In-One Home Security System: Keep your home safe and sound with motion-activated recording, HomeHealth Technology and a 90+ dB siren. Receive video notifications on your smartphone whenever the system detects something out of the ordinary, so you can respond.
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It's a joke... overpriced webcam
Posted by: Cristal28 from: on
All you are getting is an overpriced webcam. You get constant notifications every time there's a shadow or light change in the room. It doesn't know the difference so you eventually get tired of checking it. It only remembers notifications from the last 12 hours unless you SUBSCRIBE to their monthly membership and pay monthly fees. So basically anything that happens while you sleep is lost... Don't waste your money. Oh, and if you don't like it, you can't resell it to someone else because ownership can't be transferred... might as well throw it away.
77 out of 84 found this review helpful.
Posted by: Tony from: on
We love our Canary! We purchased it about a month ago and set it up right away. The setup was very easy and we were up and running in no time. And then three weeks after it was installed, we were robbed. Three men broke into our home while we were away. The Canary did its job and captured their every word and movement. I contacted the police as well as Canary Support. The Canary Rep was wonderful. They were very sympathetic to our situation and walked us through bookmarking and downloading the footage (we wanted to make sure we didn't screw something up during the process). The police arrived and we showed them the footage. They were impressed to say the least. The quality of the image as well as the audio was beyond their expectations for a home security camera. THANK YOU Canary! The robbers were arrested that night! Because of the quality video of your product, police had no problem identifying and charging these thugs with felony charges. We could not be happier with our decision to purchase a Canary! Thank You So Much. – a customer for life, Tony (Michigan, USA)
39 out of 43 found this review helpful.
Good to reassure you when you can't be home
Posted by: JoaquinNYC from: on
My girlfriend got one of the first Canary systems and I've come to really like it. I studied electrical engineering, so I'm a little bit wary of early versions of a consumer electronics product, but the Canary has made a great impression on me so far. We live in an apartment building with a lot of other tenants in New York, so it's reassuring to know when we're not at home that we'll be notified should anyone ever try to enter the apartment.
Whenever both of us have left home, it auto-arms, which means that it records any type of motion or unusual occurrence, and sends an alert to the app on our phones. Knowing that we'd be notified should anything be amiss at home was good when we traveled recently, along with the "Watch Live" feature that lets us check in at home at any time.
I also rather like the design of it. It sits on a shelf close to the entrance which reflects the yellow glow when it's in disarmed mode. Once international shipping opens I want to get my sister in Spain one!
103 out of 130 found this review helpful.
Decent hardware, but doesn't work, terrible app
Posted by: Eric from: on
I purchased 2 devices and neither worked as advertised.
I purchased the first one and set up. Installation went fairly well, it updated its firmware successfully, but the Live Video never worked. I tried adding it to two different WiFi networks, moved it to several rooms (even in the same rooms as the routers), and even hooked it up via an Ethernet cable. The device simply would not stream video. The app showed nothing but an endless spinning wheel whenever I tried to look at video. Even when the device triggered an event (motion sensor), the stored video never played. I could see a still shot from the video, but no video. My network is solid. My internet connection is 25/25 or better.
Another problem is the app (iOS). Several areas are simply not thought through well, or they made very poor decisions. Simply put, Canary is not Apple. Apple knows how to make a good user experience. Canary falls way short. When setting up the device, the only WiFi choice you have is the network your phone is connected to. You cannot choose any other network. You have to connect your phone to whatever network you want the Canary on first, and then setup the Canary. When the device was installed and working (partially), I noticed I could not turn off the light on the bottom of the unit. Why can't I turn the light off? Why do I want to guide a burger to the security device? When I ultimately could not get Live Video working I attempted to factory reset the device and start again. Guess what? No way to factory reset the device. There's a small reset button on the bottom of the device that does absolutely nothing. You cannot reset the device in the app either. You can look at your device in the app (which means you can see its name (that they give it), serial number, and firmware version number), but you cannot do anything with the device except change its network connection. Out of frustration I decided I would return this one and exchange it for another. I wanted to remove the device from my account, but guess what? You can't do that either. Now I have a device named "Canary 1" (because that's what they name it and you can't change that) in my app even though it doesn't exist on my network. I thought if I setup a second one I would get an option to delete the first. So I exchanged the device for a second one and set that one up - or I tried to. When I went through the installation steps it started its firmware update and then simply stopped. It sat there for hours and the app said nothing but "Step 3 of 5: Verifying." You can't do anything else. Now I have a device named "Canary 2" in my app that is completely useless. Can't remove either device from the account. The entire experience of setting the device up and then attempting to use it in the app felt very poor - like it was made by a group of developers trying to create an Apple experience but fell utterly short.
Another major problem: no support community. Look at TiVo. Look at Nest. You will find huge numbers of users contributing to the support forums on those companies' websites. No such luck with Canary. You're on your own with this, and it doesn't work.
31 out of 35 found this review helpful.
A must have for anyone that wants extra security!!
Posted by: briko from: on
I bought a Canary around 4 weeks ago and have been using it ever since. The first thing I will say is that the setup/installation of the Canary device was by far, the most user-friendly experience of any installation that I have ever performed. It was as simple as signing up for an account, connecting a yellow 2.5mm cable to my phone and setting the Canary to connect to the internet. Kudos to Canary for making a device that anyone and everyone can configure so easily!!
One of the most important aspects of the canary is the video. All I can say is that they weren’t exaggerating about how amazing the video quality looks and how wide the camera angle is. For me to set this up in my home, I had to put it in my basement to watch the door that goes outside and the door going to the garage. With strategic placement of the Canary device, I am also able to see the stairs going up to the main floor and this is very convenient to see all at once, with only one device. The results are that I can see when my dog goes upstairs/downstairs and all the action that happens in between. I am also able to see anybody that walks in from the outside or garage as well. It has a sensor that will turn on when it detects movement, which is very reassuring. Another impressive thing worth noting is that at night, I can very clearly see when my dog walks around in the basement, even when the lights are turned off. The night vision works as well as Canary claims.
The sound is clear and crisp, for example, when my dog goes downstairs, I can hear her collar making noise, so not only does the Canary provide exceptional video, but it also provides great sound to go with it.
I haven’t talked about the design yet, which is sleek and well thought out from the size to the shape - it literally looks like a little speaker or maybe an air freshener. It blends right into the décor and doesn’t stand out as a camera. It’s funny because it looks like it belongs exactly where I have it. It does not look like a security device in any shape or form.
The siren is loud (as it should be to scare off potential intruders/criminals) and works well. I don’t use the alarm when the dog is in the house, but thanks to the app, when I go out with my dog, it only takes 30 seconds to turn on the siren feature through the app.
The Home Health technology is a nice touch and it reports on temperature, humidity and air quality. I can confirm that the temperature and humidity levels are accurate because I also have a weather device next to my Canary device to measure the accuracy of how well it reads the temperature and humidity. Since I have only had the device for 1 month, I am still baselining the air quality in the basement.
The last thing I want to talk about is the app that controls the device. The app works great, displays the videos in high quality and is fast. Canary really did an excellent job on the app.
The one disappointing thing for me that is currently missing is an app for Windows devices. I am personally a Microsoft Windows consumer who uses a Windows Phone, computer and tablet. I do have an iPhone too and that is what I am using to control and view the videos on the canary at the moment, but I really hope Canary will develop an app for Windows in the near future.
I am going on vacation shortly and I can’t wait to turn on the siren and check daily or wait until I get a notification that Canary sensed something, so that I can get the complete user experience for this amazing product.
20 out of 21 found this review helpful.
Posted by: Unimpressed from: on
So, it does not record when you watch live. That sucks. The box says nothing about an annual fee to have it record either, but there is one. That also sucks.
I like the functionality of the product, with those two exceptions. It does have a 10 second or so delay when watching live, and you do have to be careful about placement of the unit or you will end up with some choppy video, but that's not unexpected for something live streaming HD video. Make sure you have strong wifi. The video looks good, the IR is pretty clear and the sound quality is good. If it recorded while watching and it advertised the fact that the unit only comes with a "free trial" of recording video, after which there is a fee, this would have gotten 5 stars.
The inability to record to the cloud while watching live is a deal breaker for me. What if you are watching a burglary in progress and the damned thing does not record?
26 out of 30 found this review helpful.
Great Family Device
Posted by: SputMama from: on
We love our new Canary! On top of giving us peace of mind when we leave the home, it's become a great way to spy on our adorable dog when we're at work. Because it's motion activated, any time the dog moves past or within range of it's wide sensors (and presumably if a thief entered our apartment) it sends a notification to your phone via the app. Additionally, you can use the "Watch Live" feature if you simply want to watch your dog/cat/child/spouse while they are at home and you're not. It's also got an elegant, sleek design that can easily blend into a bookshelf.
Some features I especially appreciate: the app sensing when I am "at home" and "away," for automated arming and disarming of the Canary; air quality & temperature monitors; being able to bookmark and comment on recorded video clips; and installation ease-- literally took us only 15 minutes!
In short: I highly recommend this as a product to renters and/or homeowners who want a cost-effective, simple way to secure their homes, with the added benefit of being able to connect to your family when you're away.
28 out of 34 found this review helpful.
To many issues
Posted by: JimJr0405 from: on
I went through 2 of these . First one shut down and would never power back up . Second one . After a lot of various testing I find this unit is not tracking motion . It is tracking variations in lighting . I can literally dance in front of it and it will not register motion . But if I have a light source on behind me the canary will register the change in light as motion .
It is advertised as instant notifications. When it registers the change in light it takes 1-2 minutes to finally get notified .
Older reviews had issues of being to sensitive. I max out sensitivity and notifications are horribly slow . The second follow up notification when I return for more movement around light can take upwards of 5 minutes to get notified .
I tried another test where I crawled to the canary (avoiding any bright light sources) I was able to crawl right to the canary and unplug it without it noticing me .
Returning my second one soon and going with a different camera
18 out of 20 found this review helpful.
Used and Difficult to Return
Posted by: bryanw14 from: on
I gave this unit as a gift to my son. When trying to set up the Canary he found it had previously registered for use by a previous buyer and then had been returned to Best Buy. The previous and active registration made the unit unusuable. Canary help desk advised that the only recourse was to return it to Best Buy for a different unit. When he tried to return it to Best Buy to exchange it for a different unit he was met with skepticism and questioning. The Service Desk personnel repeatedly denied his return on the grounds of being 7 days past the 15 day limit even though I, as the buyer, am Elite Plus with a 45 day return period. Only his persistence and the intervention of the store manager ultimately allowed for the proper exchange of the completely unusable unit. The new unit appears to be working as expected. Just a heads up for a potentially difficult issue with a Canary unit.
18 out of 20 found this review helpful.
Buggy, and free storage plan is nearly useless
Posted by: dphillips from: on
Great looking and tons of potential, but still a bit buggy, and their free storage plan is nearly useless.
Generally, I like this device. It seems pretty equivalent to Piper (without the Z-Wave, about which I don't care), but the auto mode-switching and, truly, the esthetics of the physical design, steered me toward the Canary. That said, the device is still more what I'd call "late beta" than "full production": some features like geofencing are still a bit shaky; the learning mechanism to tag motion as ignorable isn't there yet. Finally, there's a lot of unhappiness, even anger, in the user community about the storage plans the company is offering: The basic, free plan only covers the previous 12 hours - that's right, if you don't check your alerts or check into Canary at least that often you might miss something, have an alert about motion but not be able to see it (as of this writing, Canary Support's solution is to empower a friend or neighbor to check in on your home twice a day. Seriously.). Also, the basic plan allows only 3 video clip downloads over the lifetime of the device, which seems downright miserly.
I like this device enough that I plan to keep using it, and I could see it getting 5 stars -- but not until they fix some of the more glaring bugs, and take a hard look at their storage plans and how they're being received. After all, this is a crowd-funded project. It seems insensitive and short-sighted to ignore the crowd's feedback about things as important as ongoing usage plans.