Enjoy futuristic cleaning power with the Dyson 360 Eye robot. This vacuum has a complex 360-degree vision system that observes and interprets its surroundings, ensuring your floors are thoroughly cleaned, and powerful Radial Root Cyclone technology effectively captures pollen and mold particles. The Dyson 360 Eye robot uses continuous tank tracks to maneuver around any obstacle.
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Unfortunately, this thing is terrible.
Posted by: Carl from: on
I've been waiting for the US release of the 360 Eye since it was revealed in, what, 2014? Aside from generally liking Dyson products, I also hate my Roomba and was excited about the prospect of Dyson stepping in and doing this category the right way.
Unfortunately, the only thing it has been able to do successfully is make me appreciate my Roomba 880.
Build quality is fantastic and the vacuum itself is best-in-class. Unfortunately, this is all rendered useless by the terrible software.
* Initial setup of the wireless network failed multiple times, the unit just hangs.
* Software updates failed via the app, I had to download the most recent firmware from the Dyson website and install it via USB.
* The vacuum does not respond quickly to commands sent via the app
* There is no way to guide the robot from the app
* It gets stuck on everything. EVERYTHING.
I have a Noguchi Cyclone table, and if I hadn't just dropped a grand on this thing, I'd be amused at how sad the lil robot looks trying to figure out how to get itself off of the shallow base.
It's also fun watching it attempt to navigate from underneath a normal, boring chair. Most recently, it took over 5 minutes- which is a bummer given the relatively short battery life.
* The battery just dies. The lil feller doesn't even have time to get back to its charging base.
* It apparently takes around 3 hours to charge with a 45 minute run time, and having done that multiple times in the 24 hours that I’ve owned it, it has yet to successfully clean a single 400 square foot room.
Kills me to say it, but do not buy this thing- yet. It hasn’t been officially available in the US for very long (early August, I believe), so the next update will be the first chance to apply whatever they’ve learned about US homes to their algorithms. Hopefully that gets released before my return window is up, because as it stands, this machine is definitely going back.
169 out of 193 found this review helpful.
Wi-fi issues, poor range
Posted by: JPT7 from: on
I spent 6 hours trying to get this thing to link with my iPhone. Talked to online support multiple times. I did everything they said. I have an apple Time Capsule, and was informed I had to split the bands (2.4 and 5ghz) onto two separate networks, which I did and it still didn't work.
In non-wifi mode, the thing cleaned for 45 minutes and died, failed to dock, and it only covered the living room. The irobot roomba did my living room, kitchen, dining, and two bedrooms, and then docked on a single charge. This machine is designed for a teeny tiny apartment.
Lastly the machine requires all areas of the house to be illuminated for it to clean. So be sure you have those light strips set up under your couch or the dyson may go in a continuously overlapping pattern and leave you wondering, "gosh, it's been at it for awhile under there...should I crawl under and help it along?"
62 out of 76 found this review helpful.
After a long wait for release in North America...
Posted by: RoboKing from: on
Anything Dyson that I've owned has been first class. The product last and are easy to service. I'm an experienced robot vacuum owner. I've currently have Neato D80 doing the upstairs and a Samsung 9050 doing the downstairs. The Samsung drive broke, and went back under warranty. I tried the Dyson after reading the marketing info. Having a large pet, I work the robots hard. Lots of area rugs to cover.
The Dyson is significantly smaller than my other robots. The dust bin concerned me because it's tiny. Once I got the app installed on my phone I started the robot. All was OK until it hit the area rugs. It was hopping because the suction was too much for unit. In other words, the space between the brush and the carpet was too close. The unit couldn't maintain distance and started hopping. You've all swept area rugs and heard how the carpet pulls up and too close to the sweeper. Well this unit stumbles and hops. It misses most of the area rug because it's only trying to get through the difficult terrain. The other noticeable issue is that it's too slow. My Samsung is a brute and powers through anything, and does a much better job. Neato? The same thing. Very good on all surfaces. I returned the Dyson and got a replacement Samsung 9050.
Who would benefit the most from this Dyson? People with regular carpet, no area rugs, or a hardwood floor with no area rugs. I'm really disappointed after waiting 2 years for this thing. I have faith in Dyson that they will improve it.
25 out of 27 found this review helpful.
Posted by: Maki from: on
I've been salivating for months, waiting for the 360 Eye to be released. I begged for it for my birthday (what can I say, I enjoy a spotless house) and got it. I was so excited! That was almost 2 wks ago - I've since spent HOURS & HOURS trying to get it to connect to my phone, fussing with my wifi & service provider, moving it to different locations thinking it wasn't close enough to the router, etc, etc. I finally got it connected - briefly... then the same issues all over again. I even returned it & swapped it out for a new one, thinking I might have purchased a defective unit the first time.
I wish I'd read the reviews earlier because I thought I was somehow simply missing something. All the 1 star reviews are accurate & if I could give it no stars I would. Now I'm going to return it, if I don't smash it to bits prior, hoping to get some satisfaction after the let-down & wasting so much time.
We have 3 Dyson vacuums throughout the house and all are fantastic but the Dyson Eye... GARBAGE.
40 out of 50 found this review helpful.
Don't buy this thing.
Posted by: NotHappy from: on
Despite poor reviews I was a sucker to think that maybe my experience would be different. I was wrong.
Immediately out of the box the wifi would not pair up right. After an hour on the phone with tech support they had no idea even though it was talking to their servers. So I manually updated software and reset everything and magically it started to work. This was only to find that all the thing wanted to do was run around in a little circle and error out with a brush error. Needless to say my ownership of this thing was in the span of hours. I am personally amazed that a company like Dyson put this thing out as half baked as it is even with a year of feedback from Japan. Tech support is well trained in the "That is the first time I have ever heard of that happening before...." line but beyond that of little help. Don't waste your time on this thing. I returned it for a Roomba 980 and had it up and going in 10 minutes.
16 out of 18 found this review helpful.
Bad review was right
Posted by: Metrodoro from: on
It is not what I expected from Dyson I own 3 Dyson vacuum cleaners, 2 fans- air cleaners and they are Amaizing but this little guy is not better than my 6 year old roomba. Never thought I would ever return a Dyson product
10 out of 10 found this review helpful.
Disappointing for the price
Posted by: Chip from: on
Battery is terrible and it struggled on my area rugs.
20 out of 26 found this review helpful.
Expected more from Dyson
Posted by: Kuzco83 from: on
I purchased the Dyson thinking it would be the best robot vacuum but I was disappointed. The device requires the spaces it works in to have the light on. Battery dies extremely quickly, 80% of the time it doesn't remember how to get back to the base. 90% it starts cleaning and stops in middle stating error with the track or brush ( when I check, nothing is wrong ) constantly hits counters and metal surfaces. Does not recognize difference between carpet and floor so the suction power has to be changed manually. There is no spot cleaning and the dirt bin is very small. For the price they charge this is really not worth it!
8 out of 9 found this review helpful.
Posted by: Queenbee3026 from: on
I was so excited and quickly was disappointed with the battery life and basic app operation of Dyson 360 eye. In my opinion the robot is overrated. It's powerful but that is the only positive. The battery life is horrible, it takes too long to charge, and the unit is too small. It takes too long to complete a basic cycle because the unit has to keep recharging for at least 2.5 hours. The price is too high!! I returned the unit for its competitor. I prefer the competitor much better. Sorry Dyson, please go back to the drawing board with this one.
8 out of 9 found this review helpful.
Posted by: Sa1978 from: on
This robot it's terrible. When I bough my expectation were higher but it's a foul of Dyson. Never mean.