Frigidaire FFTR1821QM Refrigerator: Stock up on groceries with this 18.0 cu. ft. top-freezer refrigerator. The deli drawer provides easy access to sandwich fixings and SpaceWise adjustable shelves allow easy customization of the interior.
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HORRIBLE CUSTOMER SERVICE BY FRIGIDAIRE
Posted by: NeverBuyFrigidaire from: on
I bought this fridge in September 2014. Not too long after, we noticed our ice cream was not freezing (it was like soft serve ice cream in a box). After several weeks of temperature adjusting we started researching what temperature ice cream should be at. Ice cream needs a temperature of 0 degrees fahrenheit to freeze properly. This also happens to be the temperature that the FDA recommends for food storage safety in a freezer (anyone can google this). Starting in February 2015 (it is now June), I began the warranty process with Frigidaire. Since then they have sent 3 different repair companies, with multiple visits by countless technicians. I have been monitoring the temperatures in the freezer with a thermometer. The temperature consistently stays between 10-15 degrees at all times (far greater than 0). I as well as the repairmen have documented and have taken pictures of temperatures. The repair technicians have replaced every part (some more than once) because that is what Frigidaire tells them to do. All of the technicians tell me that where the thermistor is placed near the evaporator coils is a bad design and causes the compressor to turn off before the freezer area reaches 0. They have determined that the fridge is non reparable because of a bad design (the frige is doing what it is designed to do). The problem is that the engineers and techs at Frigidaire say that nothing more can be done to the fridge. It is working like it was designed. But they will not admit that the design is bad (why would they admit a failure in their own design and engineering department). They will not admit this even though every customer service agent and supervisor (as well as a corporate supervisor) says that a freezer should be maintained between -1 to 4 degrees fahrenheit. Frigidaire refuses to do anything for me (like issue a credit for a different model or appliance) unless their techs deem it non reparable (which they refuse to do) even though the very repair companies (3 now) that they send to me say that the fridge cannot be fixed because it was designed poorly by the placement of this thermistor. Now they want to send a fourth repair company to my home (I predict they will find the same results). This has been a horrible process (countless hours of waiting for repair men to come to my home, countless hours on the phone, etc...). It is just baffling to me why they want to keep paying for service calls, parts, and labor when it never solves the problem. I wold give this a zero star rating, but had to select one to submit rating. The sad thing is that I own nine Frigidaire products. I will never give them another penny as long as I live because of this nightmare they have put me through over a cheap $500 fridge. Those who are giving good reviews I can only imagine are not storing ice cream or monitoring temperatures. BUYER BEWARE. HORRIBLE CUSTOMER SERVICE BY FRIGIDAIRE!
24 out of 26 found this review helpful.
Posted by: Kathy from: on
Got the fridge home and found three dents. And still no one has helped me with this situation. Every time I call they tell me someone will call me back. Still NOTHING! Very disappointed
13 out of 14 found this review helpful.
it runs very loud and all the time!
Posted by: scruffy from: on
it runs very loud and all the time even during the night
11 out of 11 found this review helpful.
Excellent Choice for Apartment Kitchen
Posted by: kthrynileen from: on
Purchased as replacement for a 15 year-old refrigerator that was pretty much the exact same model. Is a little roomier than the previous model so my nearly-empty bachelorette fridge looks even sadder than before. The produce bins in the previous model stuck out a little bit but in the new one they are flush with the shelves above - might be a little smaller than the bins in the previous one as they are angled at the back rather than square. Seems like the door shelves have more height to them and I believe there is one additional shelf on the bottom (previous model needed the space to accommodate the protruding produce bins). Though the unit came with a guide specifically explaining the noises to expect from it, it still seems louder than I expected. It's a humming that happens periodically and I think it might even be louder than the previous model... Always seems to kick in just when my neighbors start getting into a heated discussion so I think it's looking out for my best interests.
8 out of 8 found this review helpful.
1ST ONE FAILED!
Posted by: JBinOC from: on
1ST DELIVERED FRIDGE WAS NOT PUT TOGETHER (SHELVES NOT INSTALLED, PLASTIC WRAP NOT REMOVED). WHEN CALLED SERVICE OUT TO FIX, SERVICE TOLD ME IT WAS BROKEN & LEAKING. I CALLED SALES AND ARRANGED FOR 2ND ONE AS EXCHANGE. THEY DELIVERED & PUT TOGETHER PROPERLY THIS TIME. AFTER 3 WEEKS, NOTICING LOUD MOTOR NOISE THO. DO NOT RECOMMEND BEST BUY FOR APPLIANCES ANYMORE (PURCHASED MANY, MANY IN MY YEARS) AND DON'T RECOMMEND THIS REFRIGERATOR.
14 out of 18 found this review helpful.
Looks good, functionality is questionable!
Posted by: Musicman5710 from: on
Purchased at the end of September 2015: The original fridge delivered was returned b/c the freezer was developing frost and water started dripping into the fridge shelf. After having to call multiple times, I finally got it replaced with the same fridge. The replacement fridge is having the same issues. The delivery guys tried said I should set the temp. at "normal." This is some times sufficient but other times its not to keep things cold. The temp. is set at the manufacturer's recommended settings for both the fridge and freezer and I'm still experiencing the same issues (a lot of frost in the freezer and on the everything in the freezer). My previous fridge was an entry level model and never noticed whether it was loud or not but you can't but notice how loud this Fridgedaire is which can become annoying b/c of the layout of my condo. I plan on calling to get another replacement or may need to upgrade at this point.
7 out of 7 found this review helpful.
Refrigerator is a little loud.
Posted by: James from: on
Overall, I am happy with the refrigerator. It holds more than my last refrigerator. I was not happy with Best Buy Customer Service. I called initially because it was not cooling and was told I would have a call back from customer service. I have never heard from them. Would not buy from Best Buy again
6 out of 6 found this review helpful.
We love it
Posted by: lilbit42 from: on
This refrigerator is perfect for us. We love the space it has. My husband had only one very strong request, and that was a deli drawer, and this refrigerator has one. I read in the reviews that some have found this refrigerator to be a little noisy, but we haven't experienced that.
5 out of 5 found this review helpful.
Would not buy another one.
Posted by: 1234 from: on
My husband bought this and thought there would be a light in the freezer. There is not and is very disappointing. The delivery people didn't adjust the doors correctly so we will have to figure out how to do this. There is nothing in the manual . The freezer handle and the bottom handle do not line up. Wish I could return it.
9 out of 12 found this review helpful.
Posted by: redjawn from: on
This refrigerator is great looking outside and inside. It's also quite roomy inside, though the door shelves are kind of weird. It's a very nice looking basic refrigerator.
It's also pretty loud when it's "working", it really caught me off guard considering it's louder than the 20 year old fridge it replaced. I think it's also going to take another 20 years to get all the blue packing plastic off of it. It's seriously tucked into every nook and cranny with no advice how to remove it.