We'll design and lay out a home theater system to fit your needs. At the time of your consultation, you will receive a coupon good for the full purchase price of this service, redeemable on any future home theater purchase $499 & up.
Sit down with you to get an in-depth understanding how you envision your home theater system
Perform a walk-through of your home to determine feasibility in all installation areas
Discuss items that can and cannot be accomplished
Point out problematic areas and provide recommendations on how to proceed
Assist you with product selection and pricing, if desired
Provide you with a detailed estimate of work to be performed, including a diagram of the layout
Approximate time: 1 hr.
Important scheduling information:
When we validate your order, we'll mail you a card containing contact information for your convenience.
You will receive a confirmation email when we ship this card. We'll call you within 72 hours of this shipping confirmation to schedule your appointment.
Additional charges may be required for land travel beyond installation coverage areas.
Service returns cannot be accepted after installation services are completed. See Terms & Conditions.
For other questions, or to cancel or reschedule your appointment, please call 1 800 GEEK SQUAD (1-800-433-5778). Note: Don't forget to reschedule your installation if you reschedule your product delivery date.
Overall Customer Rating
2.8 (29 Reviews)
45% of customers recommend this product.
Posted by: from: Katy, TX on
This was such a waste of my time. This guy comes in, tells you everything you already know. Doesn't listen to requests, and then doesn't take any notes. Pretends to know what you want and starts recommendations based on your direct requests. Five days later, you get an order slip with a whole bunch of stuff he said you actually don't want and does not include anything you particularly wanted (e.g. plasma vs. LCD TV's). I am headed back to Best Buy on the Katy FWY in TX to get my $99 back. Geek squad did not pull through on this one and tarnished best buy's stronger retail brand. My consultant was Abe R. Avoid him at all costs.
48 out of 62 found this review helpful.
Waste of Time
Posted by: laxwho from: Philly on
I am in the process of finishing my basement. I went to BB and spoke to somebody there and they were very helpful. Gave me lots of ideas and options. They suggested I have the Geek Squad come out and really design something specific for my space. Since I get the $99 back when I buy, I think at least $500 worth of equip, which I'll do, I thought it sounded like a great idea. What a waste of time. (He really wasn't here too long.) He came in and asked what I wanted. I told him surround sound projection tv etc... Asked what my budget was. I told him I wanted something good but it didn't need to be top of the line. He then started typing on his laptop. Basically I got a spread sheet that listed top of the line equipt. ($1700 receiver, $3500 projector, etc...) Total over $13,000 for equiptment. I told him that was probably a lot more than I needed and he said it was just a starting point and I could work back from there. No information about the products. Why they are reccommened or alternatives. Where I could save money where I should send more. I will end up going back to the store talking with the person there who was very helpful. Obviously, expeirences will be different depending on who comes out to your house.
15 out of 17 found this review helpful.
Posted by: RCS2010 from: Lafayette, IN on
I am building a new house and went to BB to get information on multiple items I wanted to install in the house. 2 TV's, Home Audio System, Mounts, Cables, etc.. The sales guy suggested an in home consultation. Not what I came to the store for but thought it may not be a bad idea to get another opinion on what I wanted to do. The rep showed up at the house on time (Oh there is something good) I told him what I was wanting to do and that I wanted to install everything myself if possible. I also told him I had a limited budget and did not need top of the line stuff. After 15 minutes he said he would email a proposal in a day or two. I received his proposal the next day for $9000+ which included a Universal RF Remote that would control everything, it added around $1500 to the cost with all of the programming and equipment that goes with it. I emailed back right away telling him I didn't think I needed the reomote because of the cost. It took another email from me to get him to respond after 6 days and when he did the proposal still included the remote and intallation that had been reduced. I asked for another proposal without the remote and after another 6 days and another email from me he replied saying he would look at it and I could also contact his partner. Several days went by without a reply so I contacted his partner who said he would take a look at what I wanted and get back to me. He never has. It has been over a month now and I stll don't know any more that I did the day I went to the store. It seems that if there is not a large installation fee included they loose interest.
I would say if you don't have a budget and want everything installed for you this service MIGHT be OK. If you have a budget and want to install yourself DON"T WASTE YOUR TIME.
19 out of 23 found this review helpful.
Waste of Money
Posted by: chiman1 from: Chicago, IL on
My proposal was emailed 3 days after the Geek Squad consultant had promised (I am on a tight schedule since our contractor is ready to put the walls back up). When recieved, the proposal was simply a purchase order list - everything was an upsell from what we had discussed. And the consultant didn't leave the coupon. A complete waste of time. Better to do your research online and talk to in-store sales people.
19 out of 24 found this review helpful.
Geek Squad: Not so much
Posted by: Mcdmike from: Tybee Island, Ga on
I bought the inhome consultation SKU# 7982481. Doug came out on 6-4-10. Promised a report that day or the next by email. Have not received the results. At this point not interested in Best Buy. How about my money back???
39 out of 54 found this review helpful.
Well Worth the Cost
Posted by: CameraMan from: Goose Creek, SC on
We knew we wanted a nice media room in our new house so we spent the $$$ to have a consultant come out to our house while it was still being built. This way he could see the location where the speakers would be pre-wired, etc. He asked lots of questions about the things we planned to watch and to our surprise even recommended a smaller TV than we were originally planning to buy. After taking inventory of the components we already had he emailed us a couple of lists of things to buy. We were undecided about wall mounting the TV so he provided a list of options with a wall mount and without. He also provided multiple choices for TVs and Blu-ray players.
Shopping list in-hand we headed to the store and bought everything on his list. The best part came when the price he quoted for one item was lower than it should have been the folks at the store honored the lower price without question. We are extremely pleased with our consultation.
11 out of 12 found this review helpful.
Posted by: myartteacher from: Columbia, MD on
Tim was great! I appreciated that he wasn't trying to sell me on anything. In fact, his recommendation for our space was actually much less than our original plan. He was clearly knowledgable! I'm sure, even though he wasn't a salesman, he also wouldn't want to recommend something that wouldn't be fitting for our space (which would cause more issues for Best Buy in the long term, than just an big sale would, short term) We were thrilled with his analysis and will be purchasing our packages this weekend!
10 out of 11 found this review helpful.
Posted by: from: fort worth, texas on
after waiting two weeks for them to show up i just cancelled the service call, a home theater system cost somewhere in the area of $3,-4,000. i am suprised. but this is the second time i've had problems with this geek squad
36 out of 51 found this review helpful.
no one ever showed up for a consultation
Posted by: melba1 from: haymarket va on
I am still waiting for the geek squad to come to my house to do the consultation. I have been waiting for one month.
18 out of 23 found this review helpful.
Best Decision Ever
Posted by: TRAVELING12 from: Alabama on
We used the home consultation when deciding on a Home theater system Even though I had done my homework studying TV's, DVD Players, Surround sound systems etc. And knew aproximately what I wanted, I was unsure of the installation possibility above our fireplace in our den. We already had speakers built in but the surround sound system was outdated years ago. I was amazed at the knowledge and professionalism. He came in and checked the fireplace for studs the speakers, the room set up, our viewing habits and expectations, and recommended the correct type systems, Brackets for the TV (tilt). Answered all my questions so I could make a decision. Wrote down everything and when I went to the store with his sheet the sales person went right to work. set up the installation and we love our system . Very Very happy with it. I think if I had done it myself I would have always had doubts if it was right, I know it is. Best Buy Home Consultaion is highly recommended!