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Geek Squad® - iPod® and MP3 Player Diagnostic Service

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Price Match Guarantee

Best Buy is dedicated to always offering the best value to our customers. We will match the price, at the time of purchase, on a Price Match Guarantee product if you find the same item at a lower price at a Designated Major Online Retailer or at a local retail competitor's store.

Here's how:
  • If you find a qualifying lower price online, call 1-888-BEST BUY and direct a customer service agent to the web site with the lower price, or when visiting a Best Buy store, one of our employees will assist you.
  • On qualifying products, Best Buy will then verify the current price to complete the price match.

Exclusions apply including, but not limited to, items sold by Marketplace vendors, Competitors' service prices, special daily or hourly sales, and items for sale Thanksgiving Day through the Monday after Thanksgiving. See the list of Designated Major Online Retailers and full details.

$19.99
Free Shipping on orders $35 and up
Free Shipping on Orders $35 and Up

Minimum purchase of $35 on eligible products required. Excludes select Best Buy Marketplace items, digital items, scheduled delivery items and items displaying "In Store Only" message.See full details

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    BestBuy.com account required. Instructions to redeem are usually e-mailed within 1 hr.
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    If it seems like your iPod® or MP3 player has issues, a Geek Squad Agent can help diagnose the problem and advise you on the best course of action.


    WHAT IS INCLUDED

    A Geek Squad Agent will:
    • Carefully examine your iPod or MP3 player
    • Determine the likely trouble
    • Discuss the best course of action
    Professional service fulfilled only at a local Best Buy In-Store Precinct. Note: the iPod and MP3 Diagnostic Service applies to player reset and firmware updates. Repair service is not included.


    Why should you have the Geek Squad do it for you?
    • Friendly, informative in-person consultation
    • Expert advice from knowledgeable agents
    Note:
    This service includes player reset and firmware updates. Repair service is not included.


    WHAT TO EXPECT

    Important scheduling information:
    When we approve your order, you will receive a confirmation e-mail. You will also receive a redemption e-mail for each service you've purchased. This redemption e-mail will include a key code that will validate your order. Print a copy of this e-mail and give it to the Agent at the time of service.
    Once you receive your redemption e-mail, arrange for your service in four easy steps:
    1. Find the Geek Squad Precinct of your choice.
    2. Call the Precinct to determine a good time to visit.
    3. Print your Geek Squad service e-mail.
    4. Show up to have your iPod or MP3 player diagnosed.


    WHAT TO BRING

    When you arrive on your installation date, remember to bring the following:
    • The printout of your Geek Squad redemption e-mail that shows the key code for the iPod and MP3 Player Diagnostic service you purchased
    • The iPod or MP3 player you'd like to have diagnosed
    Product images, including color, may differ from actual product appearance.