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Geek Squad® - On-Site Device Setup or Diagnostic

Price Match Guarantee

Best Buy is dedicated to always offering the best value to our customers. We will match the price, at the time of purchase, on a Price Match Guarantee product if you find the same item at a lower price at a Designated Major Online Retailer or at a local retail competitor's store.

Here's how:
  • If you find a qualifying lower price online, call 1-888-BEST BUY and direct a customer service agent to the web site with the lower price, or when visiting a Best Buy store, one of our employees will assist you.
  • On qualifying products, Best Buy will then verify the current price to complete the price match.

Exclusions apply including, but not limited to, items sold by Marketplace vendors, Competitors' service prices, special daily or hourly sales, and items for sale Thanksgiving Day through the Monday after Thanksgiving. See the list of Designated Major Online Retailers and full details.

$99.99
Free Shipping on Orders $35 and Up

Minimum purchase of $35 on eligible products required. Excludes select Best Buy Marketplace items, digital items, scheduled delivery items and items displaying "In Store Only" message.See full details

Cardholder Offers

Ratings & Reviews

Overall Customer Rating:
67% of customers would recommend this product to a friend (6 out of 9)

56%
(5 Reviews)
11%
(1 Review)
0%
(0 Reviews)
0%
(0 Reviews)
33%
(3 Reviews)
Value for Price:
5
Agent Expertise:
5
Friendliness of Agent(s):
5
Timeliness:
5
Thoroughness:
5
Service Highlights
A Geek Squad Agent will come to your home or office and professionally install your computer system, tablet, mobile device or networkable device, or the Agent can diagnose software or hardware issues on one computer system or device. The Agent will also show you how to use your new technology, and you'll have the opportunity to discuss any questions you have.

Product Features

Service Includes ONE of the Following:

1. Connection and initial setup of one (1) computer system (computer, monitor, keyboard, mouse, and speakers).

Computer setup involves: Wire management using cable ties when needed; initial computer setup on first startup; installation of 1 hardware (hard drive, optical drive, internal card, MP3 player, scanner, printer, etc.) and 1 software.

The Agent will also: Configure existing Internet access and single existing email account; remove any unwanted applications, install updates and apply AgentTweaks; add the computer to an existing wireless network; test computer for proper functionality.

2. Initial setup of one (1) tablet or mobile device.

Tablet/mobile device setup involves: Initial device setup on first startup; add device to an existing wireless network; aid in setup of app store account and installation of up to 2 apps of your choice (additional charges may apply based on app chosen).

The Agent will also: Adjust system and power settings for optimal performance; activate pay-as-you-go cellular account, if applicable.

3. Initial setup and connection of one (1) networkable device (e.g., NAS/network-attached storage drive, Blu-ray player, Apple TV®, etc.).

Networkable device setup involves: Physical connection of the device to a display, if applicable; initial device setup on first startup; add device to an existing wireless network; confirm network functionality.

4. Diagnose software/hardware issues on one (1) of the above device types.

Note:

Service does not include moving or removing an existing computer system; virus and spyware removal or hardware repairs; or setup of a new wireless network.

Online Service Order Details:

You'll receive an email with a redemption code and instructions for scheduling your service. This email usually arrives within 15 minutes.

Services have a 30-day labor warranty, but are not returnable after the services have been performed. See Terms & Conditions for more details.

For questions, or to cancel or reschedule your appointment, please call 1 800 GEEK SQUAD (1-800-433-5778).

Product images, including color, may differ from actual product appearance.