Geek Squad - Online Virus & Spyware Removal (Remote Service)

If your computer is suffering from a nasty virus infection or spyware invasion, chances are Geek Squad has a cure for it. As long as you have a high-speed Internet connection, an Agent can make your computer healthy again.
Price Match Guarantee

Best Buy is dedicated to always offering the best value to our customers. We will match the price, at the time of purchase, on a Price Match Guarantee product if you find the same item at a lower price at a Designated Major Online Retailer or at a local retail competitor's store.

Here's how:
  • If you find a qualifying lower price online, call 1-888-BEST BUY and direct a customer service agent to the web site with the lower price, or when visiting a Best Buy store, one of our employees will assist you.
  • On qualifying products, Best Buy will then verify the current price to complete the price match.

Exclusions apply including, but not limited to, items sold by Marketplace vendors, Competitors' service prices, special daily or hourly sales, and items for sale Thanksgiving Day through the Monday after Thanksgiving. See the list of Designated Major Online Retailers and full details.

Free Shipping on Orders $35 and Up

No minimum for My Best Buy® Elite and Elite Plus members. Minimum purchase of $35 on eligible products required. Excludes select digital items, scheduled delivery items and items displaying "In Store Only" message.Learn more

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    Product Features

    Online Virus & Spyware Removal (Remote Service)


    A Geek Squad Agent will:

    Tune up one (1) virus- and spyware-free computer

    Optimize startup and shutdown

    Install Windows system updates

    Improve menu navigation

    Clean up quick launch and taskbar, and create program shortcuts

    Enable security functions, including antiphishing and pop-up blocking activation in Internet Explorer

    Remove unwanted programs and trialware

    Create desired user accounts (if applicable)

    Test and verify PC hardware and software functionality

    This service requires a working high-speed Internet connection, as well as a PC that is virus- and spyware-free.

    Why should you have Geek Squad do it for you?

    30-day money-back guarantee

    Friendly, knowledgeable Agents

    Conveniently available anytime, anywhere



    This service does not include removal of viruses, spyware, malware or rootkits.

    Important scheduling information:

    After completing your order, you will receive a confirmation e-mail that contains an order ID. You may arrange service any time after you receive your confirmation e-mail.

    To use this service, follow these easy steps:

    Go to

    Enter your order ID in the first box.

    Log into your Online Support Account or, if you are not a member, create an account.

    Click "Talk To An Agent" to start your session.


    When you are ready to use the service, remember to have the following ready:

    The Geek Squad confirmation e-mail that shows the order ID for the Online PC Tune-Up service you purchased

    A computer with a high-speed Internet connection

    The computer you'd like tuned up.

    Product images, including color, may differ from actual product appearance.