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Geek Squad® - Online Virus & Spyware Removal (Remote Service)

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Price Match Guarantee

Best Buy is dedicated to always offering the best value to our customers. We will match the price, at the time of purchase, on a Price Match Guarantee product if you find the same item at a lower price at a Designated Major Online Retailer or at a local retail competitor's store.

Here's how:
  • If you find a qualifying lower price online, call 1-888-BEST BUY and direct a customer service agent to the web site with the lower price, or when visiting a Best Buy store, one of our employees will assist you.
  • On qualifying products, Best Buy will then verify the current price to complete the price match.

Exclusions apply including, but not limited to, items sold by Marketplace vendors, Competitors' service prices, special daily or hourly sales, and items for sale Thanksgiving Day through the Monday after Thanksgiving. See the list of Designated Major Online Retailers and full details.

$149.99
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Free Shipping on Orders $35 and Up

Minimum purchase of $35 on eligible products required. Excludes select Best Buy Marketplace items, digital items, scheduled delivery items and items displaying "In Store Only" message.See full details

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    Ratings & Reviews

    Overall Customer Rating:
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    100%
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    Value for Price:
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    Agent Expertise:
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    Friendliness of Agent(s):
    4.5
    Timeliness:
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    Thoroughness:
    2
    If your computer is suffering from a nasty virus infection or spyware invasion, chances are Geek Squad has a cure for it. As long as you have a high-speed Internet connection, an Agent can make your computer healthy again.


    WHAT IS INCLUDED

    A Geek Squad Agent will:
    • Troubleshoot one (1) computer using proprietary Geek Squad tools
    • Remove all viruses, spyware, malware and rootkits on the computer
    • Install a single, customer-supplied antivirus program on one computer
    • Repair any operating system issues (boot issues, blue screens, etc.) using Geek Squad tools
    • Apply system tweaks and modifications
    • Perform operating system critical updates
    • Test operating system for proper functionality
    • Provide you with an estimated cost for hardware repair(s) or upgrade(s) needed to provide a complete solution
    This service requires a working high-speed Internet connection, as well as a PC or Mac.


    Why should you have Geek Squad do it for you?
    • 30-day money-back guarantee
    • Friendly, knowledgeable virus and spyware removal
    • Conveniently available anytime, anywhere
    Note:
    This service does not include data backup, data recovery, or installation of software.


    WHAT TO EXPECT

    Important scheduling information:
    After completing your order, you will receive a confirmation e-mail that contains an order ID. You may arrange service any time after you receive your confirmation e-mail.
    To use this service, follow these easy steps:
    1. Go to http://www.geeksquad.com/chat-with-an-agent
    2. Enter your order ID in the first box.
    3. Log into your Online Support Account or, if you are not a member, create an account.
    4. Click "Talk To An Agent" to start your session.


    WHAT TO HAVE READY

    When you are ready to use the service, remember to have the following ready:
    • The Geek Squad confirmation e-mail that shows the order ID for the Online Virus & Spyware Removal service you purchased
    • A computer with a high-speed Internet connection
    • The computer with the virus or spyware you'd like removed
    Product images, including color, may differ from actual product appearance.