Cell Phone Protection

Keep your cell phone working like new with the help of over 20,000 Geek Squad® Agents who will get you up and running again if the unexpected happens.

Cell phone with cracked screen

1 IN 3

SMARTPHONE ACCIDENTS RESULT IN A CRACKED SCREEN OR WORSE

Why choose Geek Squad Protection?

Geek Squad Coverage — Cell Phones with a Carrier

Geek Squad Protection — $7.99 per monthGeek Squad Disclaimer 2: See Geek Squad disclaimer section

A one-time payment option for two years is also available. Geek Squad Protection Plan must be purchased with the product online or in store, or within 15 days by visiting a store. A service fee will be assessed if we determine that we need to replace your device.2

Drops, Spills and Cracks

We'll replace your device if you accidentally damage it by dropping or spilling on it in the course of normal use.

Battery Replacement

We'll replace the battery if it fails to hold a charge. (There is a one-time limit on nondisposable batteries.)

Normal Wear and Tear

We fix failures from dust, internal heat and humidity, plus defects in materials and workmanship.

Mechanical Failure

We'll offer continual coverage on defects after the manufacturer's warranty ends.

Accessories

We'll cover any of the accessories that came with your original phone purchase, including a home charger, earbuds and more.

Transferable

Anyone you give the covered product to will be able to obtain service under the Protection Plan. No additional charges or restrictions apply.

Convenient Claim Support

We're here for you if something goes wrong.

Geek Squad Complete Protection — $10.99 per monthGeek Squad Disclaimer 3: See Geek Squad disclaimer section

The Geek Squad Complete Protection Plan includes all the above benefits from the standard Geek Squad Protection Plan, plus Loss and Theft coverage. A one-time payment option for two years is also available.Geek Squad Complete Protection Plan must be purchased with the product in store (not available online), or within 15 days by visiting a store.

Loss & Theft

You'll have coverage if your cell phone is lost or stolen.

Service Fees & Deductibles — Cell Phones with a Carrier

Geek Squad Protection

There is a limit of three claims within 24 months.4 A service fee will be assessed if we determine that we need to replace your device:Geek Squad Disclaimer 4: See Geek Squad disclaimer section

  • Service Fee (for phones less than $799.99): $149.99
  • Service Fee (for phones $799.99 or more): $199.99

Geek Squad Complete Protection

There is a limit of three claims within 24 months for drops, spills, cracks, mechanical failure, wear, tear or one-time battery replacement. If the claim is for loss or theft, there is a limit of two claims within a rolling 12 months. A service fee will be assessed if we determine that we need to replace your device:

  • Service Fee (for phones less than $799.99): $149.99
  • Service Fee (for phones $799.99 or more): $199.99
  • Loss & Theft Deductible (for phones less than $799.99): $199.99
  • Loss & Theft Deductible (for phones $799.99 or more): $249.99

Geek Squad Coverage — Unlocked and Prepaid Phones

GEEK SQUAD PRODUCT REPLACEMENT PLAN

If your prepaid or unlocked phone stops working due to drops, spills, cracks, normal wear and tear, or due to mechanical failure, we will replace it. Monthly plans not available. 1-year plans available on prepaid and unlocked devices. 2-year plans available on unlocked devices. Plan prices vary. Service fees apply.2

Service Fees & Deductibles — Unlocked and Prepaid Phones

Unlocked Phones

A service fee will be assessed if we determine that we need to replace your device:

  • Service Fee (for phones less than $50): $9.99
  • Service Fee (for phones $50–$99.99): $19.99
  • Service Fee (for phones $100–$149.99): $24.99
  • Service Fee (for phones $150–$199.99): $39.99
  • Service Fee (for phones $200–$299.99): $59.99
  • Service Fee (for phones $300–$399.99): $79.99
  • Service Fee (for phones $400–$499.99): $99.99
  • Service Fee (for phones $500–$799.99): $149.99
  • Service Fee (for phones $800 or more): $199.99

Prepaid Phones

A service fee will be assessed if we determine that we need to replace your device:

  • Service Fee (for phones less than $50): $4.99
  • Service Fee (for phones $50–$74.99): $9.99
  • Service Fee (for phones $75–$99.99): $19.99
  • Service Fee (for phones $100–$199.99): $49.99
  • Service Fee (for phones $200–$299.99): $59.99
  • Service Fee (for phones $300–$399.99): $79.99
  • Service Fee (for phones $400–$449.99): $99.99
  • Service Fee (for phones $450 or more): $149.99

What Our Customers Have to Say

"The value for the peace of mind you get is unbeatable."

— Phil G., MN

"I rest easier knowing Geek Squad has my back."

— Caleb P., NY

Geek Squad Disclaimer 1 Please refer to the terms and conditions for a complete description of coverage and exclusions. AIG WarrantyGuard, Inc. is the Obligor and Administrator of the coverage under this plan.

Geek Squad Disclaimer 2 Not available for iPhone. A Service Fee will apply to all claims where we replace your device or provide you with a gift card for its value and the amount of the Service Fee shall be based on the non-discounted Best Buy® retail price of the covered device at the time of purchase. Coverage for Drops, Spills and Cracks is also referred to as Accidental Damage from Handling (ADH) in the terms and conditions.

Geek Squad Disclaimer 3 Not available for iPhone or any no-contract phone. A Deductible will apply to all Loss and Theft insurance claims and the amount shall be based on the non-discounted Best Buy retail price of the covered device at the time of purchase. Loss and Theft insurance can also be purchased separately - not part of a Geek Squad Complete Protection Plan. Loss and Theft insurance is provided by AIG. Please refer to the Insurance Certificate of Coverage for details.

Geek Squad Disclaimer 4 Applies to claims where we replace your device or provide you a gift card for its value.