For customers who purchased a plan prior to 9/10/15, see previous Protection Plan details.

Geek Squad Protect


24/7 complete protection.

Plus coverage for accidental damage.

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What Do You Get with Protect & Support Plus?

Hardware Protection*

If something breaks, we'll repair it. It's that simple.

  • You're covered from accidental drops, spills or cracks.**
  • 100% of parts and labor costs are covered. No hidden fees.
  • If your original battery fails, we'll replace it.
  • Free Internet security software for the length of your Plan. Learn how to get it ›

24/7 Support

If you need help, we're standing by.

  • Have trouble setting up your device? We'll help.
  • Have a virus? Device running slow? We'll fix it.
  • When you have questions, we're ready with answers.
See complete features of Protect & Support Plus

Complete Features

You Get Hardware Protection

  • Accidental Damage from Handling1

    If you drop or spill on your device during normal use, we'll cover the cost of your repair.

  • 100% Parts and Labor Are Covered, No Hidden Fees2
  • One-Time Battery Replacement

    If the original rechargeable battery fails to hold a charge, we'll replace it.

  • Repair of Normal Wear & Tear and Defects

    We'll fix failures from dust, internal heat and humidity, as well as defects in materials and workmanship.

  • Free Internet Security Software

    Available for the length of your Plan. Learn how to get it ›

  • Hard Drive Failure Coverage3

    We'll cover the cost of repair if the hard drive fails through normal use.

  • Repair of Power Surge Damage
  • Repair of Bad Pixels4 and Screen Burn-In

You Get 24/7 Support

  • Agents Available Around the Clock

    Your questions and tech problems are in great hands. This plan gives you unlimited access to online, phone and in-store service from expertly trained Agents.

  • Unlimited Virus Removals
  • Unlimited Computer Tune-Ups
  • Device Setup and Connection to Existing Home Network
  • Operating System, Software and Hardware Installation

Excludes Marketplace items. You should receive information about your plan by e-mail within a few minutes of your purchase. See complete terms and conditions.

1. Accidental Damage from Handling covers damage as a result of unexpected and unintentional drops and spills that arise from normal usage of the product as the manufacturer intended.

2. Parts and labor covered under manufacturer warranty are excluded from this Plan.

3. Data recovery is not included. Data recovery is available as a separate service.

4. Minimum of three malfunctioning pixels required for repair.

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How to Buy Protect & Support Plus

When you add a computer or tablet to your shopping cart, a small window will pop up. Within the window, you can choose the length of the Geek Squad plan that's right for you.

Shop Computers & Tablets ›
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Strength in Numbers

You'll find Geek Squad in every Best Buy store, with more than 20,000 Agents across the country ready to help.

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Product Replacement

Get replacement coverage for your printer and other computer accessories.

Learn more ›
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Buying Guides

We help you find the perfect computer or tablet for your lifestyle.

See all buying guides ›

Getting Help Is Easy

Question and answer icon Online & Phone

Need something fixed ASAP? Have questions? Agents are available 24/7.

In Store

Bring your product to a Best Buy store and speak with an Agent in person.

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We can set up your products, help you use them, and diagnose any issues.

For customers who purchased a plan prior to 9/10/15, see previous Protection Plan details.

Geek Squad Protection Plans must be purchased with the product, or within 15 days by visiting a store.

*For specific Plan benefits and a complete description of the scope and limitations of coverage, please refer to the actual Plan terms and conditions.

**Coverage for accidental drops, spills and cracks is also referred to as Accidental Damage from Handling (ADH).