For customers who purchased a plan prior to 9/10/15, see previous Protection Plan details.

Geek Squad® Protect & Support Plus

24/7 complete protection.

Plus coverage for accidental damage.

Drink spilled over a laptop

What Do You Get with Protect & Support Plus?

Hardware Protection

Geek Squad Disclaimer *: See Geek Squad Disclaimer Section

If something breaks, we'll repair it. It's that simple.

  • You're covered from accidental drops, spills or cracks.

    Geek Squad Disclaimer *: See Geek Squad Disclaimer Section

  • 100% of parts and labor costs are covered. No hidden fees.
  • If your original battery fails, we'll replace it.
  • Free Internet security software for the length of your Plan. Learn how to get it ›

24/7 Support

If you need help, we're standing by.

  • Have trouble setting up your device? We'll help.
  • Have a virus? Device running slow? We'll fix it.
  • When you have questions, we're ready with answers.
See complete features of Protect & Support Plus

Complete Features

You Get Hardware Protection

  • Accidental Damage from Handling

    Disclaimer 1: See Disclaimer Section

    If you drop or spill on your device during normal use, we'll cover the cost of your repair.

  • 100% Parts and Labor Are Covered, No Hidden Fees

    Disclaimer 2: See Disclaimer Section

  • One-Time Battery Replacement

    If the original rechargeable battery fails to hold a charge, we'll replace it.

  • Repair of Normal Wear & Tear and Defects

    We'll fix failures from dust, internal heat and humidity, as well as defects in materials and workmanship.

  • Free Internet Security Software

    Available for the length of your Plan. Learn how to get it ›

  • Hard Drive Failure Coverage

    Disclaimer 3: See Disclaimer Section

    We'll cover the cost of repair if the hard drive fails through normal use.

  • Repair of Power Surge Damage
  • Repair of Bad Pixels and Screen Burn-In

    Disclaimer 4: See Disclaimer Section

You Get 24/7 Support

  • Agents Available Around the Clock

    Your questions and tech problems are in great hands. This plan gives you unlimited access to online, phone and in-store service from expertly trained Agents.

  • Unlimited Virus Removals
  • Unlimited Computer Tune-Ups
  • Device Setup and Connection to Existing Home Network
  • Operating System, Software and Hardware Installation

Excludes Marketplace items. You should receive information about your plan by e-mail within a few minutes of your purchase. See complete terms and conditions.

Disclaimer 1 Accidental Damage from Handling covers damage as a result of unexpected and unintentional drops and spills that arise from normal usage of the product as the manufacturer intended.

Disclaimer 2 Parts and labor covered under manufacturer warranty are excluded from this Plan.

Disclaimer 3 Data recovery is not included. Data recovery is available as a separate service.

Disclaimer 4 Minimum of three malfunctioning pixels required for repair.

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How to Buy Protect & Support Plus

When you add a computer or tablet to your shopping cart, a small window will pop up. Within the window, you can choose the length of the Geek Squad plan that's right for you.

Shop Computers & Tablets ›

Strength in Numbers

You'll find Geek Squad in every Best Buy store, with more than 20,000 Agents across the country ready to help.

Product Replacement

Get replacement coverage for your printer and other computer accessories.

Learn more ›

Buying Guides

We help you find the perfect computer or tablet for your lifestyle.

See all buying guides ›

What Our Customers Have to Say

"Excellent staff and awesome protection plan. A company that stands behind its products and service plans. No-hassle exchanges!"

— Jason A., TX

"For peace of mind. I rest a little easier knowing the guys at Geek Squad have my back when it comes to my computer accidentally getting broken."

— Caleb P., NY

Geek Squad Disclaimer *Please refer to the terms and conditions for a complete description of coverage and exclusions. Coverage for Drops, Spills and Cracks is also referred to as Accidental Damage from Handling (ADH) in the terms and conditions. AIG WarrantyGuard, Inc. is the Obligor and Administrator of the hardware under this plan.