Backorders

Frequently Asked Questions
How will I know if my product is on backorder?

If an item you've ordered is on backorder, we'll send you an e-mail to let you know the estimated arrival time. You can choose to wait for the item or cancel it.

How long does a backorder remain active?

Backorders remain active for 14 days on most products. If after 14 days the item is still on backorder, we will automatically cancel the item.

Will Best Buy charge my credit card for the product while it's on backorder?

Best Buy does not charge your credit card until the item is shipped. If you used PayPal, your PayPal account was charged at the time you placed the order.

My backordered product is on sale for less than at the time I purchased it. What happens?

Backorders benefit from our Low Price Guarantee. If the price drops at the time of shipment, you will automatically pay the lower price.

People

HELP CENTER

Find answers to commonly asked questions about orders, product information, returns and more.

Conversation bubbles

COMMUNITY FORUMS

Looking for an answer? Browse articles or search the community.