Gift Cards

Gift Cards Terms and Conditions

These terms and conditions apply to both Best Buy® physical and e-gift cards. The terms and conditions are subject to change at any time. Additional terms and conditions apply to e-gift cards.

  • Redeemable in any U.S. or Puerto Rico Best Buy retail location or online at BestBuy.com® where available for merchandise or services, including Magnolia Home Theater® and Geek Squad®. Cannot be redeemed on prepaid open loop cards (sold in store only).
  • No expiration date, no fees.
  • Not redeemable for cash.
  • Lost, stolen or damaged cards replaced only with valid proof of purchase to extent of remaining card balance.
  • Not a credit or debit card.
  • Not valid as payment on Best Buy credit card.
  • Best Buy e-gift cards cannot be purchased with an international credit card.
  • Check balance at any U.S. or Puerto Rico Best Buy retail location, online at BestBuy.com, or call 1-888-716-7994. Must have card number available.
  • All terms enforced except where prohibited by law.
  • Purchases of physical or e-gift cards in any Best Buy retail location or online at BestBuy.com are eligible for My Best Buy® points, excluding Best Buy for Business or commercial purchases of gift cards.
  • Redeem up to 15 gift cards per transaction in store and 10 gift cards per transaction at BestBuy.com.

See Cashstar E-Gift Card Terms and Conditions ›

Frequently Asked Questions
How do I use gift cards online?

During Checkout, enter both the card number and 4-digit PIN on the back of the card. If your gift card balance doesn't cover the total cost of your order, we'll charge the remaining amount to your primary form of payment listed in your Best Buy account, or to another acceptable form of payment at your request. If the total cost of the order is less than the balance on your gift card(s), any unused balance will remain on the last gift card you entered.

BestBuy.com accepts the following types of gift cards:

Best Buy gift card

Best Buy store credit

Geek Squad official gift card

Magnolia Home Theater card

BestBuy.com does not accept the following cards:

Best Buy Canada gift card

Future Shop gift card

Geek Squad official prepaid card (for specified in-home training services)

Magnolia Audio Video gift card

Shutterfly prepaid photo card

How do I check my gift card balance?

During Checkout, enter both the card number and 4-digit PIN on the back of the card. If your gift card balance doesn't cover the total cost of your order, we'll charge the remaining amount to your primary form of payment listed in your Best Buy account, or to another acceptable form of payment at your request. If the total cost of the order is less than the balance on your gift card(s), any unused balance will remain on the last gift card you entered.

  • Check your balance online, with your gift card number
  • Call 1-888-716-7994, with your gift card number
  • In store, show your gift card to a Sales Associate
Does Best Buy replace lost or stolen gift cards?

We can replace the remaining balance on a lost, stolen or damaged gift card, as long as you have the original purchase receipt. Please call 1-888-716-7994.

What if I want to return an item I bought with a gift card?

Keep your gift card until you receive your order and are sure you're satisfied with it. You can return items purchased with gift cards in accordance with our Return & Exchange Promise. The return amount will be credited to your gift card within 30 minutes of the time we receive it. If you no longer have the gift card, call 1-888-BEST BUY to request a new one.

What if I cancel an order I paid for with a gift card?

If you cancel an order that was purchased with a gift card, the purchase amount will be credited to your gift card within 30 minutes of the cancellation. If you no longer have the gift card, call 1-888-BEST BUY to request a new one.

Can I use my Best Buy gift card to make a payment on a Best Buy credit card?

No, Best Buy gift cards can be used only to purchase merchandise and services online and in stores.

Can I use my Best Buy gift card to purchase another Best Buy gift card?

No, Best Buy gift cards cannot be used online to purchase another Best Buy gift card.

Can I use a digital coupon to purchase a Best Buy gift card?

No, digital coupons are not redeemable toward the purchase of Best Buy gift cards.

Can I get gift packaging for my gift card?

Online gift card purchases are eligible for gift packaging. Your gift card will be packaged in our signature navy blue and silver gift card sleeve. This option will appear in checkout. For more information, see our Gift Packaging Frequently Asked Questions.

How do I buy corporate gift cards?

Bulk gift card purchases for businesses, which are not resellers, can be made through the Corporate Gift Card Program. Bulk purchases for resellers and consumers are not accepted through the Corporate Gift Card Department.

What are the benefits of bulk ordering corporate gift cards?

There are no service fees or shipping charges for standard bulk orders. Discounts are applied to the first order that hits the volume discount threshold. Once the discount level is achieved, all orders through the remaining calendar year will receive a discount. All discounts start over at the beginning of a new calendar year.

Please allow two business days for processing on all plastic gift card orders before the order is shipped. Free two-day shipping on each order or upgrade to overnight shipping for an additional $10. All e-gift cards are processed within one business day of receiving the order and payment. Pre-payment of your order is required. Individual Fulfillment options with a customized template are available for an additional fee. Contact us to get started.

Can I use the Best Buy logo to promote corporate gift cards?

With written pre-approval from Best Buy, your business can use the Best Buy brand, logo, and card designs within your promotional materials. Contact the Corporate Gift Card team to learn how.

Where can corporate gift cards be shipped?

The Corporate Gift Cards Program cannot ship gift cards outside of the U.S. For Canadian gift cards in bulk, please contact 866-721-4438 or GiftCards@BestBuyCanada.ca

See Corporate Gift Card Terms and Conditions ›

Important Information about Best Buy Gift Cards

To help the government fight the funding of terrorism and money laundering activities, Best Buy limits the maximum value of each gift card to $2,000 with a total daily limit of card values, per person of $6,000.

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