Some items require scheduled delivery due to their size and weight. These items include major appliances, TVs 51" or larger and furniture.
- The day before delivery, we'll call you with a 4-hour delivery window. (We're unable to accommodate specific delivery times.)
- Deliveries occur between 8 a.m. and 8 p.m.
- Be sure an adult 18 or older is home to sign for delivery. (Must be 19 or older in AL and NE.)
- Before the delivery team arrives, please clear a pathway to the room where you want the item delivered. The pathway should be clear of all obstacles and have at least a ½-inch clearance on all sides.
Note: Special order deliveries will not be delivered beyond the entryway of the home or garage.
If your order includes other items that do not require scheduled delivery, they will be shipped separately.
- Delivery only includes the drop off of your new item.
- If you select installation, that means the product will be connected and ready to use when we leave.
- Some appliances (such as dishwashers and many gas appliances) require installation. See installation information for specific appliances.
- For more information and to purchase installation, call us at 1-888-BEST BUY (1-888-237-8289).
We'll haul away your old item for $14.99 when a replacement product is delivered by Geek Squad® or Best Buy Home Delivery. Then we'll make sure it's properly and safely recycled.
- Items are responsibly recycled by our licensed, third-party recycling partners.
- Our recycling partners ensure that the various commodities are sent to locations where they will be recycled and repurposed into new products. See BestBuy.com/Recycling.
Note: Special order items do not include basic hookup or haul-away and recycling.
Fitness equipment can only be delivered to the threshold of your residence. Unpacking and setup are not included.
You may cancel your delivery order any time prior to the day of scheduled delivery. Call 1-888-BEST BUY (1-888-237-8289).
Sorry, but we cannot deliver to PO boxes or APO/FPO addresses.
These items are part of our expanded online selection and are not available in Best Buy stores.
Special Order Delivery
- An agent will call you when your order is ready to schedule for delivery.
- Delivery timelines may be longer than for non-special order products.
- An adult age 18 or older must be home to sign for delivery. (Must be 19 or older in AL and NE.)
- Item will be delivered into the entryway of the home or garage only.
- Delivery does not include placement in room of choice, installation, unpacking or recycling.
Find answers to commonly asked questions about orders, product information, returns and more.