Returns & Exchanges

Our Promise

We promise to be your trusted partner for technology by delivering the advice, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.

Return & Exchange Periods

Time period begins the day you receive your product.


My Best Buy® Elite Members

My Best Buy® Elite Plus Members

Most Products

15 days

30 days

45 days

Cell Phones and Devices with a Carrier Contract

14 days

14 days

14 days

Wedding Registry Items

60 days from date of purchase

Marketplace Items

Varies. Find your Marketplace seller for details.

Choose Your Return Method

All purchases made from Best Buy — online or in store — can be returned to any Best Buy store in the U.S. It's fast and free.

Return in Store

Closed box

Gather your purchased item(s) with all contents and product packaging.

If you don't have all the packaging and accessories, a deduction might be made from your refund.


Grab your receipt.

If you don't have a receipt, you will need to bring the credit card used to purchase the item or a valid photo ID.

Best Buy store

Make your return at any Best Buy store in the U.S., free of charge.

Return by Mail

Open box

Pack up your purchased item(s) with all contents and product packaging.

If you don't have all the packaging and accessories, a deduction might be made from your refund.

Receipt with open box

Place packing slip or merchandise return form in package.

Best Buy store with closed box

Purchase postage, put return label on the package, and ship to the Best Buy Return Center.

For proof of delivery, we recommend that you return items via UPS or insured USPS.

Special Considerations

  • If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to a Best Buy store and we'll arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). We will cover all reasonable and customary ground shipping fees.

  • We are happy to answer any questions you have on how to return your purchase to one of our online Marketplace sellers or you can see Marketplace Returns and Refunds for more information.

  • All Final Sale merchandise cannot be returned. Other nonreturnable purchases include digital content, prepaid cards, gift packaging, memberships, completed services, consumable items including batteries, ink and 3D printer filament, and items returned that are damaged, unsanitary or missing major contents.

  • Most items purchased from the Wedding Registry can be returned within 60 days of purchase. Items need to be linked to the Registry at the time of purchase to receive the extended return period. The 60-day return term applies to all customers including My Best Buy Elite and Elite Plus customers and to all products sold by Best Buy, except for cell phones and devices with a carrier contract which can be returned within 14 days of purchase. All other terms and conditions of the Best Buy Return & Exchange Promise apply.

  • Opened computer software, movies, music or video games can only be exchanged for an identical item.

  • If you decide to return a phone or device with a carrier contract, you are responsible for canceling your service contract with the carrier, and for all carrier charges.
    There are two ways to return your phone or device and cancel your service:

    • Return your device to a Best Buy store. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary.
    • Call Best Buy Mobile at 1-877-702-2211 (6 a.m. to midnight, CT) for instructions on how to return the device by mail. Let the phone associate know that you want to cancel your service.
  • If you do not have all the original packaging or accessories, that's okay too. We can process a return with a small deduction on your refund for what is missing.

  • Most products you buy on, at a Best Buy Express location, or through Best Buy For Business™ can be returned at our stores.

  • You can cancel or return Special Order items, and you will be refunded 85% of the original purchase price. Special Order items are items not generally carried by Best Buy and/or which require that an order be placed directly with the manufacturer or distributor. The item ordered is then sent from manufacturer or distributor to Best Buy and then to you.

  • Custom and personalized orders made especially for you are nonreturnable. Custom Order items are items where a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds only to order.

  • If you return an item bought as part of a bundle or with a promotional discount and you do not return everything — not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.

Other Important Information

  • With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item. If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please call us at 1-888-BEST BUY (1-888-237-8289) with your order number handy, and we'll be happy to send you a replacement.

  • Please remember to remove your personal data and other information from the products you are returning. To learn more about our privacy practices, please see our Privacy Policy.

  • If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to Best Buy need to occur within the U.S.

  • Like many retailers, we use a third party to help prevent losses by detecting improper returns, and, except where prohibited, require a valid ID for all store returns. We accept U.S., Canadian, and Mexican Driver's Licenses; U.S. State ID; Canadian Province ID; Matricula Consular; U.S. Military ID; Passport; U.S. Laser Visa; and U.S. Permanent Resident Card. Our third-party processor may record your ID information when you return an item, and keep it in a secure database to help us validate future returns. If we caution you or deny your return, you may request a copy of your Return Activity Report by calling 1-800-652-2331.

Best Buy may run tests of the Return & Exchange Promise in select locations and may amend these terms at any time.

Effective Date: September 10, 2015