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Buy your gifts and other items this holiday with the peace-of-mind of easy returns. Almost every purchase made throughout November and December can be returned through January 15, 2017.
Purchases made between Oct. 30 — Dec. 31, 2016 have an extended return period through January 15, 2017, excluding items purchased with a third-party contract (ex. Mobile Phone carrier contracts, AppleCare monthly plans, DirecTV, etc.). All other terms and conditions of our Return & Exchange Promise apply.
My Best Buy Elite and Elite Plus members have an extended holiday return/exchange window. Elite members have through January 30, 2017 to return or exchange products purchased between October 30 and December 31, 2016, while Elite Plus members can return or exchange purchases made in that timeframe through February 14, 2017. Previously mentioned exclusions apply.
Time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products.
My Best Buy® Elite Members
My Best Buy® Elite Plus Members
Cell Phones and Devices with a Carrier Contract
Wedding Registry Items
60 days from date of purchase for most products
Gather the purchases you want to return, along with the original contents and packaging.
Return in Store
You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your receipt or packing slip, the credit card used to make your purchase, and a valid photo ID.
Find a store
Return by Mail via the Carrier of Your Choice
Place the Return Form portion of your packing slip in the box with your return. If you do not have your packing slip, you may get a pre-populated Return Form by looking up your order. If you can't locate your order, print a blank Return Form and fill it out. Then, place the completed form in the box with your return. Put the return label on the package, add postage and mail it via the carrier of your choice.
Use Our Prepaid Return Label
Pay nothing up front. Follow the instructions for printing a Prepaid Return Label. Include the packing slip or Return Form in the box with your return. Put the prepaid return label on the package and take it to an authorized UPS drop-off location. The return shipping fee may be deducted from your refund.
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item. If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for an order, please call us at 1-888-BEST BUY (1-888-237-8289) with your order number handy, and we'll be happy to send you a replacement.
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to a Best Buy store and we'll arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289). We will cover all reasonable and customary ground shipping fees.
Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product.
You can return or exchange cell phones with a carrier contract and unlocked phones within 14 days. Like the carrier stores, we have a charge ($35) for return or exchange of these products. This return period and charge also applies if you are a My Best Buy Elite or Elite Plus member.
If you decide to return a phone or device with a carrier contract, you are responsible for canceling your service contract with the carrier, and for all carrier charges.
There are two ways to return your phone or device and cancel your service:
All Final Sale merchandise cannot be returned. Other nonreturnable purchases include digital content, prepaid cards, gift packaging, memberships, completed services, opened consumable items including batteries, ink and 3D printer filament, and items returned that are damaged, unsanitary or missing major contents.
We will provide you store credit for the purchase price of a gift you return in store. For gifts returned via mail, we will credit the gift purchaser and notify them via e-mail.
Most items purchased from the Wedding Registry can be returned within 60 days of purchase. Items need to be linked to the Registry at the time of purchase to receive the extended return period. The 60-day return term applies to all customers including My Best Buy Elite and Elite Plus customers and to all products sold by Best Buy, except for cell phones and devices with a carrier contract which can be returned within 14 days of purchase. All other terms and conditions of the Best Buy Return & Exchange Promise apply.
Opened computer software, movies, music or video games can only be exchanged for an identical item.
We are happy to accept returned apparel that has not been used, worn, laundered and has its original tags attached.
If you do not have all the original packaging or accessories, that's okay too. We can process a return with a nonrefundable deduction on your refund for what is missing.
Most products you buy at a Best Buy Express location, or though Best Buy For Business or Best Buy Education can be returned at our stores.
You can cancel or return Special Order items, and you will be refunded 85% of the original purchase price. Special Order items are items not generally carried by Best Buy and/or which require that an order be placed directly with the manufacturer or distributor. The item ordered is then sent from manufacturer or distributor to Best Buy and then to you.
Custom and personalized orders made especially for you are nonreturnable. Custom Order items are items where a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds only to order.
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything — not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.
If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to Best Buy need to occur within the U.S.
Like many retailers, we use a third party to help prevent losses by detecting improper returns, and, except where prohibited, require a valid ID for all store returns that lack proof of purchase. Reimbursements on returns lacking proof of purchase may be denied or limited and state sales tax and fees will not be reimbursed. We accept U.S., Canadian, and Mexican Driver's Licenses; U.S. State ID; Canadian Province ID; Matricula Consular; U.S. Military ID; Passport; U.S. Laser Visa; and U.S. Permanent Resident Card. Our third-party processor may record your ID information when you return an item, and keep it in a secure database to help us validate future returns. If we caution you or deny your return, you may request a copy of your Return Activity Report by calling 1-800-652-2331.
Best Buy may run tests of the Return & Exchange Promise in select locations and may amend these terms at any time.
Effective date: July 31, 2016
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