You entrust Best Buy to safeguard your personal information when we service your devices. Our employees, including Blue Shirts and Geek Squad® Agents, as well as third parties who provide services on our behalf, are required to treat your information with care. We have administrative, technical and physical safeguards that reflect this obligation.
Best Buy processes are designed for us to avoid unnecessary access to confidential information. Our Geek Squad Agents are trained to never access data on a customer's device except in limited circumstances, and only to the extent necessary to perform the service, such as when you ask us to recover your data. When your information is still on a device that you trade in or give to Best Buy for recycling, the device is protected until it is sent to the appropriate location for data wipe or disposal.
There are ways you can safeguard your data, too. If possible, you should back up your data and important files prior to bringing your device in for service. Safeguarding your information by backing up or removing sensitive data from your device will give you peace of mind that your information is secure.
We know you trust us with your most important information, and we are committed to honoring that trust — it's one more way we can provide expert service at an unbeatable price.