INSTALLATION - Add-On REVEL Basic POS Setup (Dotcom)
Add-on SKU: 5315234 (45 minutes)
Prepare (15 minutes)
Obtain an in-depth understanding of how customer would envision the installation
Assess client needs by asking questions.
Walk through business location with customer to determine optimal Wi-Fi coverage.
Confirm that all required LAN ports and power outlets are within reach of the POS Terminals, and easily accessible.
Perform pre-installation site survey and review scope of work with client.
Confirm that services purchased meet client needs and expectations.
Make recommendations for additional solutions based on client needs and expectations.
Perform (60 minutes, +45 minutes per additional POS Terminal)
Setup of the Pre-Configured router and switch from REVEL
Client must already have an active Internet connecting active
DOES NOT INCLUDE running of Ethernet cables or terminating cables already in place
Arm Mount/Quick Stand
Agent is to drill holes for arm mount on wood only, all other surfaces holes must be pre-drilled)
One of the Following:
SERVICE DOES NOT INCLUDE:
Running power cords in wall.
Running of or terminating Cat5 cables in wall.
Setup of new Wireless device not including the pre-configured REVEL router
Drilling of holes into surface other than wood
Present (15 minutes)
Educate client on how to use their Revel Systems POS terminal, including:
General iPad demonstration
Transaction processing Revel Application refresh
Guide client through network Tips & Tricks, power cycling steps, and ensuring connectivity for all devices.
Ensure services rendered meet client expectations.
Provide client with receipt and notes, via email or printed copy.
Educate client on how to engage Geek Squad for future support and provide Agent contact information.