Simplify and strengthen your home security system with this Kwikset Kevo 2 smart lock. Its SmartKey security feature and BumpGuard technology ensure reliable protection against lock-bumping intruders. Give family members, select friends and visitors convenient access to your home with the unlimited Anytime eKeys of this Kwikset Kevo 2 smart lock.
Chews through AA batteries and replacing is a pain
Posted by: DigiHome from: on
#1 BATTERY USAGE: This lock goes through AA batteries way too fast. I use very good quality name brand batteries but this lock uses them up quickly because it is battery operated for everything it does. The lock mechanism for opening and closing uses battery power and it's on standby mode all day and night just waiting to detect someone touching the lock which and this uses up the battery.
#2 BATTERY COMPARTMENT ACCESS: It wouldn't be that bad (just the cost of the batteries every so often) but Kwikset designed this lock in such a dumb way that to replace the batteries you can't just pop off the cover and switch them out. You have to go get a screw driver and unscrew these 3 teeny tiny itty bittty little screws on both sides and 1 on the bottom. The screw on the bottom is directly over the door handle so it's tough to get the screwdriver in it and you must angle the screwdriver. Over time unscrewing the bottom screw with the bit head angled the way it has to be will strip the screw head rounding it out to the point it won't even catch anymore. These screws are very small an easily lost so if you have carpet below your door be careful not to drop a screw and if you have wood floor, as I do, or tile be prepared for a hunt as well because they do bounce far.
#3 FALSE TOUCH LOCKING: I've been inside feet away from the door with the door wide open and no one has been near the door in at least 5 minutes and all of a sudden it will activate and lock. I don't have it set to auto lock after 30 seconds or anything like that and there was no one around to brush by it let alone touch it. It happens fairly often but fortunately I've only noticed it locking but that may be just because if the door is open the lock is in the unlocked position so it only has the option of locking.
#4 I'm not sure but I think the Kevo App is also using my phone battery because I've noticed my Galaxy S7 doesn't make it 3/4 of the day anymore and it started right when I got this lock.
#5 Any time my phone dies and I have to charge it up and power it back on or if I reset my phone or turn it off then on I have to remember to go back into the Kevo app otherwise it won't work with the lock. The app must always be running for it to work with the lock.
#6 I called customer service at 1343 hours and they said they are experiencing a high volume of calls (THERE MUST BE A LOT OF UNHAPPY KEVO CUSTOMERS!) and they gave me the option to leave a call back number and they would keep my place in line and call me back once my number came up... well I left my number and now it's 1433 hours and I still haven't heard from customer service so that's over a 50 minute wait which as far as customer service goes I would say that's pretty bad.
Overall bad design flaws, bad power consumption, and bad customer service... all for the price of about $250+tax so $275?
13 out of 13 found this review helpful.
Wait for Gen 3. This one works 25% of the time.
Posted by: LeeChuck from: Riverside, CA on
I had high hopes for this Gen 2 model. Sadly the touch to unlock and lock feature only works some of the time. We have an iPhone 6 and iPhone 6 Plus paired to the lock. When the lock fails to function properly putting the phone into airplane mode momentarily fixes the issue half the time. Doubt this issue will be fixed with a firmware update for the lock.
13 out of 14 found this review helpful.
One of the best out there, but not perfect
Posted by: Finsfan from: on
Kwikset has done a nice job with the upgraded Kevo, but its just not fully baked. If you have your compatible IOS or Android device (I have an Iphone 7 with IOS 10.1 as of this writing) in your pocket or purse you should be able to have the app running in the background and tap the outer ring of the lock and the door should unlock. I have troubleshooted this with Kwikset multiple times and it just doesn't work consistently. The blue ring just spins and nothing. Kwikset claims to try again as the lock is "calibrating". Multiple times and ...nothing. This is not a dealbreaker, but it does require removing the phone from your pocket and opening the app and unlocking the door with the app. Hence, defeating the purpose and taking longer than it would to take a key out of my pocket and open the door. This is not to say that I would not recommend Kevo. I love that I can remotely (with the Kevo bridge, an additional upgrade) open the lock remotely for guests or vendors that I need to let into my home. Its also nice to be able to check to make sure you locked the door. Although I have on occasion checked the app and it says the door is locked when it isn't. This is a VERY serious issue and in Kevo's defense I have not contacted them. I assume that this might be an issue of the app not getting updated as I had just unlocked the door and gotten in the car and attempted to lock the door with the app, possibly not allowing enough time for the app to receive the updated information. All in all, it is a good product that has great potential but still needs some work. I'd still recommend it. But its important to have the right expectations.
8 out of 8 found this review helpful.
Easy to use after installation
Posted by: jimmyjohnpcs from: Milwaukee, WI on
Setup requires app which is inconvenient. Great device after installation. Would be nice if they included a printed manual.
3 out of 3 found this review helpful.
first smart home purchase
Posted by: g2bme from: on
My road to a smart home begins with the front door! I was contemplating on this lock, the schlage sense or the august lock. Each one has their own strengths but when it boiled down to purchase time it was:
* How secure is this
* what perks am I getting with this
* Company history
The Kevo, on my personal review, topped all the criteria. Lifetime warranty, it's an actual deadbolt you're purchasing, runs with iOS and "upgadeable" for remote access, and the company is one of the largest and known "lock companies" around.
3 out of 4 found this review helpful.
Good Lock, does't always work on first tap
Posted by: Fonso from: on
Installation was easy.
Set-up of the lock to my iPhone was easy.
it does't always work when you are near the lock.
Sometimes you have to tap it a few times for it to recognize your phone.
when it works it is a good feature.
2 out of 3 found this review helpful.
Posted by: HammerGee from: on
I installed it no problem then I went to install the app and found out it only is compatible with 3 phones Apple, Samsung, HTC, and the wearables
4 out of 8 found this review helpful.
Posted by: Thlh2007 from: on
This installs very easily. We love it! We have even purchased the ring as well!
1 out of 2 found this review helpful.
Easy to use and install
Posted by: coynor from: on
Perfect smart lock for easy entry/exit. App and online access make it easy to provide temporary or long term access. Would be great for a rental/vacation property.
0 out of 1 found this review helpful.
Make sure your device is supported.
Posted by: YuBlaine from: on
Bought this lock because it's supported by Nest. OK was working great on the iPhone SE and Android 6P. Few days ago I changed over to the Oneplus 3T and can't load the app! It's not supported! On the box said it has Android support, but only for the phones Kevo approves. Reached out to the customer service, and they say use the key fob for how ever long it takes them. So I have a worthless $300 package mounted to the door and router. should have gone with my intuition of getting the August Smart Lock. At the time Kevo offered a little cost savings and Nest support. That Nest support and cost savings bought me a worthless lock.