LG Over-the-Range Microwave with Sensor Cooking: Heat up frozen meals or make freshly popped popcorn with sensor-cook technology for well-cooked, consistent results. The removable turntable allows simple cleaning.
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Steam from range causes touchpad to fail.
Posted by: morrison0880 from: Milwaukee, WI on
Want to make some soup? Boil some water for pasta? You'd better keep to the left side of your stovetop, and hope your touchpad doesn't flip out. I bought this microwave in July '15, and had to call LG three times to have someone come out after the touchpad stopped working. All three times it happened after boiling water on the right side of my stove, which is right under the touchpad. Each time is was a few days before a service tech could make it out, and the touchpad came back to life before they arrived. They told me that, since the problem was "solved", and the microwave was functioning "properly", they weren't authorized to repair or replace any parts.
It's now been three days after my wife made some soup, and we've been without a functioning microwave ever since. We've left it unplugged for a day, and nothing. The light turns on when the door is opened. When plugging it back in the display prompts you to set the time. But the touchpad is still unresponsive. The kicker being that the warranty period is over, and now if I want it repaired I need to pay a service fee. For an ongoing issue that was reported during the warranty period but was never repaired. This microwave is garbage.
We purchased all LG appliances for our kitchen, and love the way they look. Fortunately when our refrigerator died it was still under warranty, and we got it fixed. The microwave failed under warranty, but was never repaired, and now LG doesn't care to help. 50% failure rate for our LG kitchen appliances. Absolutely horrible. We will never again be purchasing another LG appliance, or any other LG product.
22 out of 22 found this review helpful.
Not worth the money
Posted by: Hyperhippiechic from: on
This microwave worked only 4 months and then completely died. Even before it died it didn't heat food well and took much longer to cook items then our last microwave. The warranty for the microwave allows for a free repair but it's been two weeks and lg still has not fixed it and now they said it will be almost 3 weeks before the repair. We are very disappointed in this microwave and lg's service.
12 out of 14 found this review helpful.
Absolutely horrible return policies
Posted by: Fab5 from: on
I purchased this microwave on BestBuy.com and it was delivered on June 17. My husband travels extensively so he could not install it until 16 days later. It sat unopened in the box until the time we wanted to install it. We noticed that the stainless steel on the front of the microwave had three separate dimples in it. I immediately called Best Buy online, and they said there is only a two-week exchange policy. They refused to help me out and told me it is considered a "cosmetic defect" and that the microwave is still in working order. I paid for a brand-new microwave, yet it looked like I bought it at a scratch and dent sale. I also contacted LG, and they wanted me to deal with Best Buy. Even the supervisors I spoke with at Best Buy were not willing to help me. I requested to speak to the head supervisor, and he NEVER called me. What would have happened if I purchased this as a gift for someone and gave it to them 16 days from the time I purchased it? If it is defective in anyway you are stuck with it! I will never ever ever purchase from BestBuy.com again! Fortunately, I called my local retail Best Buy store, and they were more than happy to exchange it. They showed empathy towards me as a customer. The folks at BestBuy.com could care less!
19 out of 26 found this review helpful.
1 Star because I can't give ZERO
Posted by: MNdan from: on
My review is primary based on what has happened since the purchase so here we go ....
#1) Spent $4,000 on 4 LG appliances and set up a June 4th delivery date. I though it was great because I wouldn't have to take anytime off work.
#2) Kept getting automated voice mails that week about rescheduling my appointment even though all my appliances showed they would be delivered that day.
#3) Two days before the delivery, I finally call the store to find out what is going on. They said they would get back to me. End of day, still haven't call so I stopped in the store to find out what is going on. They still don't know where the microwave is but it won't be installed on Saturday. I said fine. The other 3 will be installed. They said yes. And we figure a time to get the last one installed the next week
#4) Get home on Friday, another automated call about calling in to change your appointment. I call the store to see what was going on. They have no idea either. They claim the product is here in the store.
#5) Saturday arrives. Fridge and Oven only show up. I asked about the Dishwasher and they have no idea. I go to the store once they are done and ask what is going on. They don't know but they amended the repair on the 8th to include the 8th.
#6) Sunday morning. We had been running water through the ice and water lines all day Saturday to get the junk out of the line and the first thing I see on Sunday is about the same amount of water on my wood floors as we had been running through the machine the previous day. Thus, back to the store for the 4th time in 5 days to find out what I need to do to get that resolved.
#7) Sunday night called Geek Squad to get a repair set up for my fridge even though they say 24/7 they couldn't set up an appointment because I called close to 11pm. They did give me the number to file a claim on the damaged floor.
#8) Called Geek Squad back to set up a time to come fix the fridge. Gave them my WORK NUMBER to call me at so I knew when I needed to be home. Key words ... WORK NUMBER.
#9) Called the claims line to get some set up regarding the floor damage.
#10) Call the store again on Tuesday to find out if both appliances would be delivered on Wednesday. Got a half hearted yes. Almost like maybe, maybe not we don't know. But is does say yes on the paper. It was after 6pm and I had no confirmation phone call about the time as my time was 8-5. I told them I need to know so I can let my work know if they are going to be here at 8am or 4 pm. The person at Best Buy must think we all time to sit around waiting appliances to be installed. I reminder her they all should have been installed on 6/4. Also explained to the person that my floors were damage because of a defect in the water line. Didn't want to hear any apologies and basically ended the conversation.
#11) Best Buy actually called me. Must have been a manager. Could not 100% guarantee that the Microwave and Dishwasher would be installed. Reminded him they have messed up everything up to this point. Told him as well if they aren't installed tomorrow they can come pick up the other two. Didn't even phase him. Said I will note that in the records.
#12) Installer called me around 8pm. Said he would be at my house between 10-2. I asked him if he is installing both microwave and dishwasher. He said yes. I said if you don't have both don't even bother showing up as Best Buy will be coming to pick up what they installed the previous Saturday.
#13) Installer showed up a little after 10:30am and finished a bit before 2pm. Did a great job. Would hire him again.
#14) Sunday Night the display on the Microwave is completely bright and you cannot read anything. 4 days and now I need a second tech to come out and fix another appliance.
#15) Monday call the Geek Squad people to set up a repair. Told them I am basically unavailable the next 2.5 weeks until after 6pm. They say we will note this and call you. See later ....
#16) Today .... The tech that was supposed to call me at WORK calls my home and leaves a voice mail about the repair that he will be at my house a round 4pm. Problem is I work to 4:15 and needed to be called at WORK so I could bug out a bit early. I miss the guy by less than 10 minutes and they tell me he can't come back to my house tonight. I told them you guys messed this up not me. I left specific instructions for him to call me at WORK not HOME. Almost two weeks before I can get some back out here on my time.
#17) I asked about the 21st when someone is coming to fix the microwave. Can't do. Then I asked when I spoke with someone yesterday they could have someone come out the second half of the 4 hour window. I was told that wasn't possible. I said then most likely I will have to re-schedule that one as well?
***Not once during this ordeal has Best Buy tried to rectify the situation. I am sorry but "I am Sorry" or "my next available" isn't good enough. I don't know how many thousands of dollars of stuff I have purchased from them over the past 20 years ... I would guess it is in the excess of $20 or $25K .... But this is most likely the last.
I don't care if the appliances out live me ... Just see them make me want to throw up because of the whole ordeal.
15 out of 20 found this review helpful.
I WILL NEVER BUY LG AGAIN
Posted by: bubba from: on
Terrible, less than one year and its already broken, also had an issue with my lg fridge. DO NOT BUY LG PRODUCTS.
9 out of 11 found this review helpful.
It does what it is suppose to do!
Posted by: Thatgirl from: on
I bought this microwave because of its reviews. The things I do not like is the dark inside. If the inside is dirty you can not see it. I have also noticed the the hinge rubs when it is opened all the way. With all that said it heats fine and does what it is suppose to do.
5 out of 5 found this review helpful.
Microwave died a week after it was installed.
Posted by: Busylady from: on
Beautiful appearance but just kept shutting itself down after one week.
5 out of 5 found this review helpful.
Great microwave with limited features
Posted by: sarakitty from: on
With this microwave purchase, I downgraded from my current microwave features. I miss the automatic night light feature. I need to physically turn on the light. I am unhappy with the door closure because there seems to be some "friction" when operating the door. I am happy with the easy cleaning feature for the interior. The interior wipes clean easily. Unfortunately, the "viewing window" is limited when food is cooking.
6 out of 7 found this review helpful.
Looks great but average function
Posted by: cgowins from: on
Easy to clean and operate; looks great in our kitchen but the microhood fan function is practically useless as far as eliminating steam when boiling items. Also, the interior light is so faint that when cooking inside the microwave, cannot view the food.
6 out of 7 found this review helpful.
quiet, easy sensor, matches LG refrigerator
Posted by: fordor from: on
The microwave is quiet, sensor options for baked potato, popcorn, and melting butter are great. Unfortunately the control panel did not work when installed, but LG sent service right away, and they returned the next day to install the new panel. It now works perfectly.