LG 26.2 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water: This large fridge keeps food chilled by reacting to temperature changes. It also features a water and ice dispenser that fits tall glasses and containers. Plus, an ice maker built into the door frees up extra freezer shelf space.
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Posted by: ScottNewman from: on
I did my research in looking for a refrigerator. On-line, talked to numerous retailers, and checked consumer reports. Almost went with a "cheaper" model, and realized for a few hundred $'s more, I would get so much more.
The water dispenser feature (allows for pitcher dispensing) is used a lot. Digital display is a must. LED lighting is 10X better then incandescent.
The delivery personnel were professional and knew what they were doing. The front door to the house had to be removed to get the refrigerator in the house, and to get into the kitchen, they had to remove the doors of the refrigerator. They knew the model well, and were able to get the refrigerator installed back to how it was when it came off the truck. Took them a good 45-minutes to install due to all the obstacles, but they never gave up, and did a great job.
The buying experience was phenomenal. The manager at the Best Buy where I purchased, knew his stuff. Never pushed me, and was very knowledgeable and helpful (5-stars to Scott at Best Buy). I did not buy the first visit, and when I did buy, Scott (the manager) was not working. The associate that actually sold me the unit, called Scott to ensure that I got the best deal possible.
Truly satisfied with my purchase and the service revived from purchase to delivery. KUDO's to Best Buy....
23 out of 24 found this review helpful.
Very pleased with this purchase!
Posted by: Luvadeal from: on
Purchased 3/4/16 after much research. Delivery was outstanding (took doors off to get it thru stairway to kitchen)! Ice and water dispensers work great. Loads of freezer space thanks to space-saving ice maker and layout makes it easy to organize frozen food. All bins slide open easily in fridge and freezer. Contents are easy to see with LED lighting. So quiet I had to check to make sure it was running-it does make a sound for 2-3 seconds when water fills ice maker but not loud. Doors close automatically and I like the fact the door has alarm feature if left open too long. Water filter is easy to put in. Door bins can easily hold 3-gallon size bottles. If the door bins are not filled you will notice jars, bottles rattle when door automatically closes. I have the stainless steel finish. Be aware magnets do no adhere to front of fridge, only side. Sides are grey not stainless! Great temp control throughout. Overall I love it so far!
14 out of 14 found this review helpful.
Great, stylish refrigerator/freezer
Posted by: robgoodcmh from: on
Bought this refrigerator to replace a 16 y/o Jenn-air that had died. I have several LG products that work flawlessly, and decided on this side by side model. I couldn't be happier!
Pros: Very spacious inside
Slim door ice maker leaves entire freezer cavity open
LED lighting is bright
Electronic controls on outside of appliance is very convenient
Cons: Limited shelf adjustability
12 out of 12 found this review helpful.
Excitement turned to horror and unhappiness...
Posted by: Glen from: on
We ordered last Friday, and it was delivered Tuesday the 23rd. Delivery staff was ill prepared to bring the fridge into the house, and had to go get 2 more people. Fridge doors had to be removed, which we told Best Buy about ahead of time.
So they got it in our home, and installed it, then took off. Within a couple hours water started leaking on our hardwood floors. We have been toweling it dry for 3 days now, having to attend to it every hour on the hour. Having our babies took less attention! Well, maybe not, but close....
We called Best Buy the first night, and they scheduled a "technician" for this Saturday, or so we were told. The woman was very very rude, and unwilling to listen to the problem. At first she said well we will just replace it, which we did not want due to the difficulties of getting it into the house, then she said well there are other things that we can do, etc.
We did not trust that first response, so we called again on Thursday night to verify the Saturday appt, and they said OH NO, you did not pay for the Geek Squad, so we will not come at all, you have to call LG for warranty. TWO DAYS we have had it, and Best Buy already washed their hands of us.
With much research and time spent on this problem, we determined it was the water supply connector below the freezer door that was leaking, a part that costs $3.57, but relatively hard to get quickly since it could only be ordered online.
In the last 2 years I have purchased 2 TV's over $1000 each, a gas range, a microwave, a tablet, and now a $1400 refrigerator, not to mention several smaller items and for all that we get a big goose egg in support and customer appreciation. Never again will we buy from Best Buy.
They basically dropped off a leaking refrigerator and said it is your problem now. I don't know how we will resolve this problem, our old fridge is gone, and we are stuck having to deal with LG, and the misinformation they have given us has resulted in many days lost in attempting to resolve the problem.
We were so excited to get the new fridge, then as time went on this experience with Best Buy has turned into a nightmare!
60 out of 85 found this review helpful.
Great quality refrigerator
Posted by: MrKyleKG from: on
I originally purchased a Samsung refrigerator but after having a bunch of issues, Best Buy offered to upgrade me through their Black Tie protection plan.
This new LG has a bunch more room than my previous refrigerator, especially in the freezer with the in-door ice maker, I also love the extra tall ice/water dispensers. I do sort of miss having a deli drawer but not enough to go back to a Samsung.
Lots of space
In-door ice maker
Extra tall water/ice dispensers
No deli drawer
Ice maker is not large (this is typical in side by side and french door models)
8 out of 8 found this review helpful.
DO NOT BUY
Posted by: from: on
I purchased this fridge about 2 months ago and it has already gone down 4 times. We have wasted well over $500 worth of groceries and all we get in return is more delays from LG. Worst customer service I've ever experienced. I'm convinced that they are trying to be this bad. That is the only way a large corporation could operate so poorly. If there were negative stars for this product I would rank it a negative 15. Do yourself a favor if you do buy this fridge and go to the store but 3 bags of ice and a Yeti cooler because that's what you'll need when your fridge goes down. I speak from experience.
25 out of 35 found this review helpful.
Great new fridge
Posted by: Justin from: on
I love this fridge, everything from how clean it looks inside and out, size, and easy to use. Love the keypad features and settings. Great big fridge for the price. Adds extra storage with the in door ice maker.
9 out of 10 found this review helpful.
Posted by: TheVerm from: on
The first LG they sent had a dent in the door and you could hear the fridge running from two rooms away. After a week and half of that disaster of a fridge, another one was sent out and so far so good. The first fridge gets ZERO stars, the second one gets 4 stars.
6 out of 6 found this review helpful.
I like it but miss my cheese drawer
Posted by: misra from: on
i like the refrigerator, very quiet, lot of space. Two things I don't like
- The top shelf where we keep the butter is too high (I am petite)
- I really miss my cheese and lunch meat drawer. US made refrigerators have an additional drawer to store cheeses/lunch meats etc.That is the main reason why i was hesitant to buy this refrigerator but decided to go with it because of consumer report rating-so one star off.
6 out of 6 found this review helpful.
Posted by: momofone from: on
Love this fridge! I researched all fridges for about 3 weeks. This one stood out above the rest. Love the ice machine in the door also.