LG Washer: With 14 wash cycles and a large-capacity design, this washer makes it easy to do laundry for the whole family. Smart ThinQ technology lets you remotely start the washer and monitor the cycle with your smartphone. Plus, you can download special cycles, monitor energy usage and more. Five temperature settings allow precise adjustments, and steam helps detergents to dissolve properly for a deep clean.
Discover LG's innovative TWIN Wash system and SideKick pedestal washer that let you tackle two loads of laundry at the same time. Learn more ›
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Use your smartphone as a remote to start the washer and monitor how much time is left in a cycle. Optional push notifications alert you to completed cycles and problems (App download and Internet connection required).
Add new and special cycles
Smart ThinQ technology lets you download new and special cycles as they become available. Cycle Set feature automatically sets cycle settings based on your needs.
Get laundry stats and monitor the washer's energy usage
Laundry Stats feature provides Tub Clean timing and cycle use history, and Energy Monitoring gives you insights about the energy being used for the cycles and settings you are selecting.
In the event of technical difficulties, Smart Diagnosis technology transmits data by phone to the Customer Information Center to diagnosis the problem.
Appliances that are Smart Grid-ready can communicate with your local utility company and perform smart energy functions, such as automatically running when electricity rates are lowest.
5.2 cu. ft. D.O.E. capacity
Handles family-size loads for efficient washing.
14 wash cycles
Include permanent press, heavy-duty and delicates to accommodate a variety of clothing types.
5 temperature settings
Allow you to make precise adjustments to suit your needs.
Helps detergents dissolve fully
Activate steam during the wash cycle for a deep clean.
Minimizes operational noise, so your home stays quiet.
Enables thorough washing without agitation.
Stainless steel tub
Free delivery on appliance orders $399 and up
Installation is included with delivery when you also purchase the required parts. If required parts are not purchased, delivery will not include installation.
Horrible LG Product / Best Buy Delivery Experience
Posted by: TechTux from: on
LG Touch Screen UI is responsive and sings on cycle completions
Lots of different wash modes along with custom washers via WIFI Software
Multiple Bad LG Washer Units = 1st Bad Drum/Vibrations/Knocking , 2nd Bad Drum/Knocking/Squeaking Noise (currently awaiting 3rd Replacement)
Best Buy Delivery Department system - Stuck on "In Transit" so I am unable to receive replacement.
Best Buy Delivery/Install Techs - No customer service, very pushy/busy and will cut corners on testing installation.
Delivery Depot Support Line - Long Hold Times and DO NOT HIT OPTION 1 to opt out to voicemail. The voicemail box is full and unmonitored.
*****Events That Took Place*****
Very rarely I write reviews however felt this one is needed as I have had nothing but one horrible experience after another with this LG Washing machine. To give some background, I always had a top loading washer and a first time customer for LG products. However after reading reviews I decided to take a change and purchase an LG washer and switch to a front loading washing machine. Little did I know it would be such a horrific journey that is still ongoing today.
I purchased the LG washing machine and installation package with Best Buy. Upon arrival the company Best Buy partners with installed the machines however was "in a hurry" not willing to wait for the full test to complete. I went off of what the install guys said they did for testing and ran Spin / Rinse on empty then they took off. Little did I know the installation guide says to test the washing machine with at least 6 pounds of clothes on Spin / Rinse to verify leveled and Drum is in working order. So I place a load of clothes only to find a loud knocking noise / vibrations during the washing cycle. As it got to the end of the cycle "Spin / Rinse" phase it was unbearable and I would have to stop the wash, readjust my clothes and restart multiple times until it finished. Called Best Buy and they sent a guy out to "level" it even though I said the noise was internal and I have verified leveling with the leveler I had. Well the technician came out who found it was leveled but the internal drum was bad. Its a brand new washer and it had a bad drum! So I had to recall best buy to replace it.
Second LG washing machine arrives , this time the new one appears beat up with markings and a small dent on the side. The delivery install team said they can clean it up once its installed. So they took out the 1st LG washing machine and installed this one. I asked them about checking the leveling of the machine and they said its not needed. Well they stared the test empty again on the Spin / Rinse and I told them the installation book says to test with 6 pounds of clothes on Spin / Rinse. They did not wish to do that so during our discussion over needing to do that the LG washing machine started making horrible squeaking noises. The best way I could compare the noise would be a bad belt on a car when the engine is running. So this 2nd LG Washer empty was making horrible noises during whole cycle. I didn't even have to test with the 6 pounds of clothes this time around. The delivery/install guys were there and said I would need to call Best Buy again for another replacement to be shipped so I called that same day (Saturday). They quickly scheduled for a 3rd LG Washing machine replacement Wednesday.
All day I waited Wednesday for a call / delivery of my unit yet nothing. I called that evening only to find out that the Best Buy's Delivery system had my old deliver from Saturday in "In Transit" status so the new delivery never took. They Best Buy Rep said that the Delivery department is a separate department and I would need to be transferred. After 40 minutes on hold with no word of my placement in call queue or no agent coming back onto the line saying that group has long hold times I hang up. I call back to inform the next Best Buy agent of everything that I just found out along with the hold time. The agent then informed me that normal hold times for Delivery Department is about 40 minutes and they are the only ones that can correct the error in the system. So I get transferred over there again and this time ended up waiting over 60 minutes on hold. This time around there was a hold message that I can hit "Option 1" to leave a voicemail and someone would call me back. DO NOT HIT OPTION 1 !!! I found out it goes to a voice mail box that is completely full/unmonitored and disconnects the call. So I call back again, on my 3rd call back I have been escalated to a case manager. I let her know of everything along with the delivery system still showing "in transit". She said she would take ownership of this issue and call me back once system is fixed and delivery is set.
Well its now been a week and no word from anyone at best buy. I guess their delivery system still has me in "in transit" status as I sit here with a broken LG Washing Machine. At this point I do not know if its the LG Product , the Delivery / Install Team or both that if causing faulty units. This has been one of the worst experiencing I ever had as I have always bought large ticket items from best buy in the past.
20 out of 21 found this review helpful.
Posted by: UpNorth from: on
I did a lot of reviews on line before I purchased this 5.2 washer by LG. There were some negative feedback, but being from the service industry myself, you need to look at the overall picture. This washing machine can handle the biggest loads and can do all my king size bedding. They are large, but what else would you expect!! No issues at all with banging pipes either!! So if you want to stop going to the laundromat, buy this washer.
10 out of 10 found this review helpful.
Great washer except for one design flaw...
Posted by: Dazipper from: on
Had the washer for a month or two and except for the design flaw it seems to work great.
- Extremely quiet
- Large capacity requiring fewer loads
- Lots of options (too many if you ask me)
- wireless connected right up to my home network
- Sits low (recommend the pedestal if you have back issues)
- Fabric Softener dispenser does not work correctly
The fabric softener dispenser ALWAYS leaves softener in the basin. I have gone through two units and both had the issue. I even tried diluting the fabric softener to no avail. At this point I have given up and am using dryer sheets in the dryer
8 out of 8 found this review helpful.
Wifi is pointless
Posted by: eye2020 from: on
GREAT washer/dryer but the fine print is the wifi does not work on apple products. Only droid.
7 out of 7 found this review helpful.
Most innovative Washer
Posted by: gadgetguy11 from: Lexington, KY on
This LG is the most innovative Washer on the market today with steam, 14 wash cycles, the optional Side Kick Washer-in-a-Pedestal & so much more!
It cleans the clothes thoroughly with no drama or difficulties, no leaks, loud noises or smells.
This is a gorgeous machine, with the controls & expansive display on the door. It is the quietest Washer & the highest rated Energy Star Washer on the market today.
I love how it plays an upbeat tune instead of the old BEEP, BEEP! of our other appliances!
Only one complaint: The WIFI sets up but on iOS devices, all you can do is to turn the machine off, once it is running. iOS was clearly an afterthought, in fact the instructions state it does not support Apple iOS. This is inexcusable for a product that lists for $1,799.
Other than that one complaint, it stays balanced, sips energy & runs quiet & true!!
11 out of 14 found this review helpful.
Posted by: amolock from: on
This has proven to be a great washer thus far. I've had it for a few weeks now and love the capacity. It cleans the clothes really well and has reduced the number of loads I've had to do. It's not as quiet as I would have hoped it would have been, but it's ok. The front control panel being attached to the door has been a awkward change for me, but I'm hoping it will hold up over time. The application to run the washer remotely has a lot to be desired thus far. I'm using an apple phone to control it and most things just work - but this did not. For all intents and purposes the mobile app to control it is useless right now, but I'm hoping they will get is running properly as that was one of the main reasons I purchased this washer - for a connected home.
7 out of 8 found this review helpful.
Great for Wash / Bad WiFi-App Integration
Posted by: unbiased from: on
I bought the Washer, Dryer and Sidekick. Ran through several loads so far and really love the cleaning results.
The WiFi setup; however, was not well documented and complicated. I ended up holding down the WiFi connect button and then searching on my iPhone for the Washer/Dryer WiFi connection (doing each one separately) - looked up my network settings for the gateway and plugged the gateway IP in the browser which took me to the network config page for the item... This finally get the device online and connected to SmartThinQ.
The App, what a terrible effort, it has not been updated since 2014 and clearly does not yet support either product (at least on the iPhone). I found a PDF for LG's Home Chat which is a service through an app called "LINE" - downloaded and noticed it could add my Dryer but not the Washer... have not yet tried it, but it would be nice if I could tell when a cycle was finished since my pair are in the basement.
Tried via the website and it constantly fails on the Washer - cannot upload onto either device pre-programmed wash/dry settings from the website - it just goes to a page cannot be found.
The Sidekick, only have had the pair up and running since this last week and have only tried this with one load. It is small (as expected) so really only useful when you have a small load - like a single outfit or what not. Also, in case you are wondering, the Sidekick does not have WiFi integration.
The steam function on the Dryer, experimented with this - it basically squirts water on the clothes, there is a sanitary steam function which eventually turns the squirting water into steam - have not had a reason to try this yet so not sure how well this function works. But it does seem to squirt/spray what seems like a lot of water... [based on an empty drum]
I may seem highly critical, but for this price point I would have expected everything promoted about these devices to work out of the box. Once they do, and I can be upstairs and my phone tells me to transfer the wash to the dryer or that it's time to fold the laundry, then I will be excited about my purchase! Because these are otherwise pretty great!
5 out of 5 found this review helpful.
Best washer on the market
Posted by: Ksla from: on
I have a family of 4 and this washer can handle all the towels in my home in one wash. I can wash both of my kid's bedding in one wash. I have washed 10 pair of jeans with room left in the washer. The steam feature removes those awful smells from my son's clothes with ease. As a trial run, I washed a load of clean white clothes and this washer removed so much set in dirt that the water in the drain looked like mud. And the wireless app is a bonus because it lets you know when you loads are complete by alerting your cell phone; it tells when you need to clean the washer, your laundry stats, it self diagnoses problems, and allows you to download other more convenient wash cycles. If you want truly clean clothes that smell fresh and look like new, this is THE washer to buy. Worth every penny.
5 out of 6 found this review helpful.
Posted by: DukeRN from: on
LG has done it again!! Love this w/d pair! Clothes smell amazing & it has tons of features!!! Great product would buy again!
3 out of 3 found this review helpful.
Love the large drum
Posted by: Sammie from: Clarkston MI on
Great size drum. No problem fitting my king-size quilt inside . My clothes are nice and clean. I wish the light came on inside when you open the door after the wash cycle ends. The front of the washer, the cycles are hard to read, Wish there was a hand wash cycle too