What is Smart Care powered by Geek Squad?
Smart Care powered by Geek Squad is an extended service plan that protects your Marketplace or eligible eBay purchases from hardware malfunctions with your consumer electronics by offering both repair and replacement services.
Why do I need Smart Care powered by Geek Squad?
Smart Care powered by Geek Squad provides coverage above and beyond most manufacturers' warranty periods and delivers the peace of mind that your Best Buy Marketplace purchase will be protected by Geek Squad.
How do I purchase a Smart Care powered by Geek Squad plan?
Plans will be presented for purchase within the BestBuy.com checkout process when purchasing eligible consumer electronics through Marketplace.
What does a Smart Care powered by Geek Squad plan cover?
Our plans cover full parts and labor for product failure due to manufacturers' defects, normal wear and tear, dust/heat/humidity, power surge and defective pixels or image burn-in for products with a pixel-based display.
What do the plans exclude?
These plans do not cover preexisting conditions, damage caused by accident (unless accidental damage coverage is purchased), products that are lost or stolen, products with an improper serial number, or products used for commercial purposes. Please see the full terms and conditions for a complete list of exclusions.
What types of plans are available?
Plans are available for both new and pre-owned devices in varying term limits. There are also plans that include Accidental Damage from Handling (ADH) coverage that protects against things like drops and spills.
When does my coverage begin under a Smart Care powered by Geek Squad plan?
For new products, your coverage begins on the date you purchased your product or on the date it was delivered to you. Coverage for pre-owned products begins 31 days after the purchase of the plan.
What happens if my product breaks or I need to file a claim?
If you are experiencing issues with your covered product or need to file a claim, just call us at 1-866-613-9854, Monday–Friday, 8 a.m.–5:30 p.m. ET to receive service.
How do I receive service or file a claim if I purchased a Smart Care plan from eBay?
If you purchased a plan from eBay, you can receive service or file a claim by calling us at 1-866-613-9854, Monday–Friday, 8 a.m.–5:30 p.m. ET.
How much coverage will I receive under these plans?
Whether your product is repaired or replaced, the maximum value you will receive is equal to the original purchase price of the product (less taxes), as stated on your receipt.
What is Accidental Damage from Handling?
Accidental Damage from Handling (ADH) will provide coverage for unintentional external events like drops and spills that are a result of normal daily product usage. ADH plans are available on most portable products sold on Best Buy Marketplace.
What do I do if I have additional questions?
Call us at 1-866-613-9854, Monday–Friday, 8 a.m.–5:30 p.m. ET.