What does a Smart Care provided by Geek Squad plan cover?
Our plans cover full parts and labor for product failure due to manufacturers' defects, normal wear and tear, dust/heat/humidity, power surge and defective pixels or image burn-in for products with a pixel-based display.
What do the plans exclude?
These plans do not cover preexisting conditions, damage caused by accident (unless accidental damage coverage is purchased), products that are lost or stolen, products with an improper serial number, or products used for commercial purposes. Please see the full terms and conditions for a complete list of exclusions.
When does my coverage begin under a Smart Care provided by Geek Squad plan?
For new products, your coverage begins on the date you purchased your product or on the date it was delivered to you. Coverage for pre-owned products begins 31 days after the purchase of the plan.
What happens if my product breaks or I need to file a claim?
If you are experiencing issues with your covered product or need to file a claim, just call us at 1-866-613-9854, Monday–Friday, 8 a.m.–4:30 p.m. CT (9 a.m.–5:30 p.m. ET)
How do I receive service or file a claim if I purchased a Smart Care plan from eBay?
If you purchased a plan from eBay, you can receive service or file a claim by calling us at 1-866-613-9854, Monday–Friday, 8 a.m.–4:30 p.m. CT (9 a.m.–5:30 p.m. ET)
How much coverage will I receive under these plans?
Whether your product is repaired or replaced, the maximum value you will receive is equal to the original purchase price of the product (less taxes), as stated on your receipt.
What is Accidental Damage from Handling?
Accidental Damage from Handling (ADH) will provide coverage for unintentional external events like drops and spills that are a result of normal daily product usage.
What do I do if I have additional questions?
Call us at 1-866-613-9854, Monday–Friday, 8 a.m.–4:30 p.m. CT (9 a.m.–5:30 p.m. ET)